Hi to all,
today I will try to write here the right step to install and setup UVdesk.
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You can download the package here:
https://www.uvdesk.com/en/opensource/ or
https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip
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Than you will need extract on your server and check support requirement.
If you wanna install by SSH
UVdesk can be also be installed using composer with the following command in the folder where you want install UVdesk.
Don't run composer as root.
composer create-project uvdesk/community-skeleton helpdesk-project
At the end of the update you should need to run php bin/console c:c inside the root UVdesk directory
Than you will also need run on SSH the following two commands:
php bin/console d:s:u --force
php bin/console assets:install
Hardware Requirement
Processor: 1.60GHz or higher
RAM: 3GB or higher
Software Requirement
PHP 8.1 ( Working for support PHP 8 now supported)
Composer: 2 or higher
IMAP (PHP extension)
MailParse (PHP extension)
Server: Apache
Database: MySQL
- Once done you can point your browser to https://domain.ext/uvdeskfolder/public/ and follow the wizard
Once installed If you did not customize customer and member path you should be able to reach admin adding the following at your domain URL public/en/member/login so https://domain.ext/uvdeskfolder/public/en/member/login
Now that are logged as operator let's configure email:
Let's login and configure email:
You can follow the Uvdesk guide here: How to Setup Mailbox : UVdesk Open Source Helpdesk
Incoming Mail (IMAP) Server
{mail.domain.ext:993/imap/ssl}INBOX
In email settings you can try to change the support@localhost address but also if the page was saved at the refresh the settings is not saved. For resolve this issue you have to go on the uvdesk root and do the following SSH command:
php bin/console c:c
After this you can come back on your ticket system operator email settings and than refresh the page with email settings ad you will see now your correct email address.
Now need fix some other things:
You will need set the correct domain in /uvdesk/config/packages/uvdesk.yaml
site_url: hepdesk.website.ext/uvdesk/public
Once edited you need save the file than run in UVdesk root the following SSH command to clear cache:
php bin/console c:c
For test ticket opening send an email to the support email than run the following SSH command n the uvdesk root:
php bin/console uvdesk:refresh-mailbox emailaddress@domain.ext
If the ticket is not created and you get
1. Processing uvdesk mailbox configuration.
2. Opening imap stream...
3. IMAP stream opened.
4. Fetching Email collection since 22 March 2021.
5. Total fetched email -> 1
6. Starting to convert Emails into Tickets ->
=============================================
=============================================
Converting email 1 out of 1.
Mailbox refreshed successfully !!!
Check site_url in /uvdesk/config/packages/uvdesk.yaml file.
You site url should be path up-to public folder: helpdesk.domain.ext/uvdesk/public
You will find uvdesk.yaml under config->packages directory in your project.
Then try to run refresh command.