@sergiisav I'm glad you resolved, thanks for sharing what worked for your case.
The suggested .htaccess content here should work:

<IfModule mod_rewrite.c> RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteRule ^(.*)$ ./index.php/$1 [QSA,L] RewriteCond %{HTTP:Authorization} ^(.*) RewriteRule .* - [e=HTTP_AUTHORIZATION:%1] </IfModule>

But can be maybe ok if you simply applied the same code used in Wordpress.

@ricsca maybe there is an issue open about this: Sort Order in Categories (knowledge base) is overridden by updating an article

Test reply.

thank you so much for your support. i still have an issue with converting emails to tickets i will share a new topic now. appreciate you support.

@Komal-Sharma Thanks for your help.
Maybe if you cannot improve the fact uploading by FTP create files and folders permission issues, you can evaluate to show an error message if the installation wizard take too long with a link to a guide or instruction about what the issue can be and how to fix it... so user never need wait a support reply to figure out how to continue the installation 🙂

Hello,
I had the same problem, but figured it out, so you just need to change server, not to 127.0.0.1 or localhost but to the local ip of the computer that is hosting database, for example 192.168.x.x

If the computer with database is the same as installation, you just enter local ip address of the computer/server.

Hope that helps,
Grilc L

@ninjasl I dont know why you get error with Gmail.
Have you tried to change the selection from Gmail to SMTP and insert in the host field

{imap.gmail.com:993/imap/ssl}INBOX

Do you have the possibility to try to configure maybe a your custom domain email or a different email provider?

Please read also this two topics:

Delay in replies from the UVdesk staff members and developers Fix problems with UVdesk

Hi @Absolute,

Glad to hear that you found and debug the issue and share the solution here.
You'are not getting an alert as your project is running under dev environment and it will be helpful for users to debug the issue more easily.

If any more query please ask, and raise a support ticket on support@uvdesk.com

ThankYou!

Re: How to Setup Mailbox?

Setting up a mailbox or using Swift Mailer to send emails typically involves a series of steps. While I can provide you with a general guide, please keep in mind that specific steps and configurations might vary based on your email provider, server environment, and programming language. Below is a simplified guide to help you get started:

Setting Up a Mailbox:

Choose an Email Provider: Decide on an email provider that suits your needs. Popular choices include Gmail, Outlook, Yahoo Mail, and custom domain email providers. Create an Email Account: Sign up for an email account with your chosen provider. You'll need to provide a username, password, and other relevant information. Configure Email Client: Once your account is created, you can access your mailbox through a webmail interface or configure an email client such as Outlook, Thunderbird, or Apple Mail to access your mailbox. Incoming and Outgoing Server Settings: Your email provider will have specific incoming (IMAP or POP3) and outgoing (SMTP) server settings. These settings are crucial for receiving and sending emails. You'll need the server hostname, port numbers, and security settings. Security and Authentication: Configure SSL/TLS settings for secure communication. Ensure you have the correct authentication settings (username and password) for both incoming and outgoing servers.

Using Swift Mailer:

Install Swift Mailer: If you're using a programming language like PHP, you can download and install Swift Mailer using Composer (PHP package manager) or by including the required files manually. Include Swift Mailer in Your Project: In your code, include the necessary Swift Mailer classes and components. Swift Mailer simplifies the process of creating and sending emails using various transports, like SMTP or Sendmail. Configure Transport: Set up the transport mechanism you'll use to send emails. This could be an SMTP server provided by your email hosting or a local sendmail server. Create and Send Email: Use Swift Mailer's classes to create an email message. You can set the sender, recipient(s), subject, body, attachments, and other email details. Send the Email: Once the email is created, use Swift Mailer's methods to send the email using the configured transport.

Here's a simplified example of Swift Mailer usage in PHP:

php

require_once 'vendor/autoload.php'; // Include Swift Mailer autoload file

// Create the Transport
$transport = new Swift_SmtpTransport('smtp.example.com', 587);
$transport->setUsername('your_username');
$transport->setPassword('your_password');

// Create the Mailer using your created Transport
$mailer = new Swift_Mailer($transport);

// Create a message
$message = new Swift_Message('Subject');
$message->setFrom(['your_email@example.com' => 'Your Name']);
$message->setTo(['recipient@example.com' => 'Recipient Name']);
$message->setBody('Hello, this is the body of the email.');

// Send the message
$result = $mailer->send($message);

Remember to replace placeholders with your actual credentials and settings.

For more comprehensive and specific guidance, refer to Swift Mailer's official documentation and guides tailored to your programming language and use case. Additionally, consult your email provider's documentation for any specific settings required to use their SMTP server.

@mkroon☹ ☹ ☹ ☹ ☹ ☹

@bansalvaish Also email created from a PHP application not open tickets.

This can be a security measure but how if an abuse report come to the abuse email address that is managed by the ticket system?

If this is a feature you should maybe let ticket open but warn with a banner that email comes from not a fully authenticated email address so can be a security issue reply or trust the ticket.

I use live helper chat on my website and tested that if someone send an offline message and this message is delivered to my support ticket email address the ticket is not opened, UVdesk mark the email as read and if I don't see this email in the email inbox I'm not informed in UVdesk about the support request email because no ticket are created.

@alisamifarooq

Stay tuned with github repository for latest updates and releases.
https://github.com/uvdesk/community-skeleton

@Makss

yes, or you can add it from the web interface !

Sure, Glad to know now working for you !!

Stay tuned with us for updates and upcoming release.
https://github.com/uvdesk/community-skeleton

@pl00

You can create a same file with the name of customer. here.

and add customer route on this line.

@samurysam

what if someone wants to redirect to ticket creation page instead of login then instead of Customer ::login what would be required to be changed in the code of public.yaml

Please follow the below steps:

Go to file public.yaml file from the given location in your project folder. vendor/uvdesk/support-center-bundle/resources/config/routes/public.yaml Open public.yaml file and replace the line no 3 by below line: controller: Webkul\UVDesk\SupportCenterBundle\Controller\Ticket::ticketAdd Finally run the below command for clear cache on your project root directory: $ php bin/console c:c

I hope this solution works for you to the redirect on ticket create page on home page.

Thanks and Regards
Uvdesk Team

@mxdevito you are always welcome ☺️👍🏼

But wouldn't it be better if the tickets are assigned to a user by default and then in the case of customization then let the workflows be used?
99% of those with medium-large sites have only one who is responsible for answering the questions who is also the owner.
You have to make a cms as simple as possible to use if you want to make it popular ...

@vipin Hi, today I tried to give an hand for help @Ricsca with remote support AnyDesk.

@Ricsca is using a shared hosting, seems so I was able to set a cronjob and have the output sent by email. I discovered in the host field, email settings need add the novalidate-cert

with this edit now UVdesk read emails of @Ricsca but ticket still not get created.

I checked the site URL and is correct, I tried to add /public/ to the URL but same results: ticket not created.

https://forums.uvdesk.com/topic/2006/not-create-the-ticket-from-email/8?_=1646416431003

@vipin How can we help @Ricsca ?
Can open a ticket but you don't need only access to UVdesk maybe but also to the user hosting... and this may be a problem I think. I looked remotely with Anydesk, I also followed the link topic above by replacing RefreshMailboxCommand.php and replace its code from here but no particular error messages was printed.

@domdis you get no email at all?
If so maybe your email settings in SMTP are not correct.

Yes IMAP is only for incoming email.

Near the smile icon check if you can see, here in the forum, the icon to upload an image. Be sure no sensible data are present.

Thanks a lot.