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    UVdesk

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    Rosa A Hancock

    @Rosa A Hancock

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    Latest posts made by Rosa A Hancock

    • Exchange server: PHP Fatal error: Uncaught ErrorException: Notice: Unknown: Kerberos error: No Kerberos credentials available

      I cannot find any solution for,

      PHP Fatal error: Uncaught ErrorException: Notice: Unknown: Kerberos error: No Kerberos credentials available (default cache: FILE:/tmp/krb5cc_0) (try running kinit) for my.email.server.local (errflg=1) in Unknown:0

      posted in Technical Help
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      Rosa A Hancock
    • How to increase session expire or Logout time?

      How to increase session expire or Logout time?

      posted in Technical Help
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      Rosa A Hancock
    • Redirect to knowledgebase and ticket list page

      I have to update two redirection flow:

      1. How to redirect on the knowledgebase page when tickets submitted by unregistered users?

      2. How to redirect on ticket list page when ticket submitted by login users?

      Thank You

      posted in Technical Help
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      Rosa A Hancock
    • How to add users email in group instead of their name?

      It may difficult to find which users should add when having two similar name. Thus is there any way where i can display only users email while adding them in group?

      Thanks in advance!!

      posted in Technical Help
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      Rosa A Hancock
    • Rename attachment

      If a customer create a ticket via web or sending mail , ticket creates but attachment name is different .
      if customer send xml file in attachment it also changes the type to txt !
      i've tried with , jpeg,png,zip, and rar file , it only change file name.

      posted in Knowledge Base
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      Rosa A Hancock
    • RE: "imap_open : couldn't open stream for gmail" - getting error while set up IMAP

      @Sanjeev
      Thanks for your help.

      posted in Technical Help
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      Rosa A Hancock
    • "imap_open : couldn't open stream for gmail" - getting error while set up IMAP

      I have installed UVdesk successfully and thanks for the brief documentation.
      but there is one issue when i tried to refresh the mailbox command I am getting this - imap_open : couldn't open stream for gmail
      I didn't find any solution in the document, can anyone help me?
      Note: I am using gmail for set up

      posted in Technical Help
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      Rosa A Hancock