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    Solved How we can permantly delete the tickets? or make deleted ticket restore.

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    • D
      Donald T Walker last edited by

      Please suggest how we can permantly delete the tickets? or make deleted ticket restore.

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside mod admin community specialist @Donald T Walker last edited by

        @Donald-T-Walker maybe you need delete the email as uvdesk never delete emails.
        Once email that has generated ticket has been deleted you can delete the ticket.

        If the ticket has been create from the web you will have no issue on deleting it and will also not need to delete email as will be no email.

        You can restore a deleted ticket only if you never deleted for two times. Navigating the ticket system you will find delete ticket section and from here you can restore.

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

        1 Reply Last reply Reply Quote 0
        • Sanjeev
          Sanjeev developer UVdesk Staff mod last edited by

          @peopleinside Thanks for your explanation regarding this query I am also attaching a screenshot for more understanding.

          @Donald-T-Walker
          Hope below screenshot will help you understand this.

          6735c98e-5217-460d-bdf2-a56c6b88aa0c-image.png

          1 Reply Last reply Reply Quote 1
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