Solved How to Add my own New status fields?

[Vickie Trollinge]

I would like to add a new status field, how I can achieve this?

[Sanjeev]

@Vickie-Trollinge

For this query you just need to make some few changes to do this.

1.  Add all status to your database  table uv_ticket_status  as we have added two new status here in below image in database table.

2. Now locate file vendor->uvdesk->core-framework->Repository->TicketRepository.php open  TicketRepository.php  and  reach to  getTicketTabDetails()  function.

$data = array(1 => 0, 2 => 0, 3 => 0, 4 => 0, 5 => 0, 6 => 0, 7 => 0, 8 => 0); 
 
Add new entries in $data array here as we have added 7 and 8.

3. Finally  locate   vendor->uvdesk->core-framework->Resources->views->ticketList.html.twig
 
open ticketList.html.twig  and  go to line 134  add new status elements here.

<li>
<a href="#" data-id="7" class="uv-aside-nav-active"><span class="name">{{ 'Hold'|trans }}</span><span class="uv-flag-gray">0</span></a>
</li>
 
<li>
<a href="#" data-id="8" class="uv-aside-nav-active"><span class="name">{{ 'Coming'|trans }}</span><span class="uv-flag-gray">0</span></a>
</li>
 
and provide the data-id as same as in database.

You can make this changes and the things will work as expected.

Thanks,