General Discussion

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J

Solved Problem in the Php Mailbox
• jotamachuca

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21
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@vipin Thank you so much for your Help.
D

Solved Escalate ticket to other organisation, is it possible?
• deadlock

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11
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@deadlock

https://www.uvdesk.com/en/opensource/ download latest project zip from here.
K

Solved all mails are not tickets - how to customise ?
• kumar71

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5
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478
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@kumar71 you can also have a demo of the hosted version here: https://demo.uvdesk.com/ also if the best way to test will be in your server 🙂
L

Solved Install applications on a locally hosted server
• Laurence

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4
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1124
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@jackfarrah1991

If you face any problem while installing on localhost we will help you !!
you can report here.
G

Solved Do you have any suggestion to astana flower service
• gustavowoltmann

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2
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288
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@gustavowoltmann hi, are you a bot profile? This community is about UVdesk and so should be used only for support questions and not to go offtopic ☺
Solved Ticket BCC / CC
• peopleinside

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4
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@peopleinside

Demo Is now updated (as per the latest release) you can check here.
Solved Upgrade existing project to the latest version of UVDesk
• bansalvaish

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10
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1484
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@slawn
Not only public/assets but the full public folder need to be replaced as mentioned here
Solved How to add custom translation in UVDesk
• bansalvaish

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4
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19919
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D

🙂 Thanks to guide
A

Solved Unable to retry mail from Office 365
• avargasn

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3
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553
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A

@Sanjeev, I have configured mail integration by following that howto. However, it didn't work. Maybe the reason is my Office 365 is enterprise, not home. So I'm realising the problem is on the Office side, and I need to double check Office configuration. Thanks for your support.
E

Solved Add Google recaptcha
• ercanyuzuk

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56
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@Sanjeev I'm trying to install from zero the version you linked here.
I'm able to setup database and email but when I need to do clear cache I get fatal error:

php bin/console c:c
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 351 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 385 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 394 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 408 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 416 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 451 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 529 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 559 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 637 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 638 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 640 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 678 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 679 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 681 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847 In CheckExceptionOnInvalidReferenceBehaviorPass.php line 86: The service "security.context_listener.0" has a dependency on a non-existent service "Webkul\UV Desk\ApiBundle\Providers\ApiCredentials".
So seems I'm not able to... use from zero your install or anyway you need fix things
Umh I get this after changing in .env file dev to prod and cleaning cache.

I suppose you use to test with dev and not with prod.
Your latest UVdesk are broken if is prod.

For switch to prod can you confirm is just necessary change dev to prod and clear cache?

I was able to test in dev (not in prod for error above) your last Mailer file and I can confirm ticket are not created.
Solved How to configure Mailbox with these mail service Outlook/Office 365, Gmail
• bansalvaish

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1
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4
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1423
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@gustavowoltmann

You should connect us on forum and GitHub Repository.

You will get the solutions for your problem or you can directly discuss here on our forum.
R

Solved Knowledgebase Text Colour
• Rachael J Price

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3
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491
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thanks for the information.
Q

Solved Multiple owner strategy
• quazarzero

3

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3
Posts

942
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Ok thank you for help ~ Ali Sami Farooq
P

Solved Email - fetched mail dont show in ticket
• pawelw

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257
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@pawelw

It seems your site_url is not correct.

You need to update your site_url in uvdesk.yaml file (under config/packages of your project).

Please send us your helpdesk URL by which you are running your project on browser.

So we will let you know what should be the correct site_url.
M

Solved Partners and their customers setup
• mikekaganski

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3
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362
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M

@Sanjeev Thank you!
O

Solved Is it possible to use the ticket form outside of uvdesk?
• ozp

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2
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384
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Hey @ozp
if you are looking for this feature for uvdesk open source then we are working on this as a separate module that provides you the ability to add the ticket form code to your website.

We already have the form builder app for UVdesk SaaS-based version, you may check this https://www.uvdesk.com/en/apps/form-builder-app/ & can go for SaaS based version as well.

Thanks
D

Solved How to deactivate a particular workflow?
• Donald T Walker

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2
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263
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@Donald-T-Walker

You need to update your workflow after editing it.
and change the status of workflow uncheck and save it.

Check this: https://prnt.sc/wj1ef8 hope it will help.
H

Solved how to create email customer to send email
• herman

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3
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887
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thank you @admin for providing this information to us , it will be very helpful for us.

Darik Elwan
H

Solved enable RTL
• hamid

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9
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785
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Thanks @Sanjeev for this help , it works perfect ~ Darik Elwan
Solved Replace name by email to uniquely identify to user in Groups and Team
• Sanjeev

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2
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555
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@Sanjeev thanks for the information ✌

3 / 4

Solved Problem in the Php Mailbox • jotamachuca

Solved Escalate ticket to other organisation, is it possible? • deadlock

Solved all mails are not tickets - how to customise ? • kumar71

Solved Install applications on a locally hosted server • Laurence

Solved Do you have any suggestion to astana flower service • gustavowoltmann

Solved Ticket BCC / CC • peopleinside

Solved Upgrade existing project to the latest version of UVDesk • bansalvaish

Solved How to add custom translation in UVDesk • bansalvaish

Solved Unable to retry mail from Office 365 • avargasn

Solved Add Google recaptcha • ercanyuzuk

Solved How to configure Mailbox with these mail service Outlook/Office 365, Gmail • bansalvaish

Solved Knowledgebase Text Colour • Rachael J Price

Solved Multiple owner strategy • quazarzero

Solved Email - fetched mail dont show in ticket • pawelw

Solved Partners and their customers setup • mikekaganski

Solved Is it possible to use the ticket form outside of uvdesk? • ozp

Solved How to deactivate a particular workflow? • Donald T Walker

Solved how to create email customer to send email • herman

Solved enable RTL • hamid

Solved Replace name by email to uniquely identify to user in Groups and Team • Sanjeev

Solved Problem in the Php Mailbox
• jotamachuca

Solved Escalate ticket to other organisation, is it possible?
• deadlock

Solved all mails are not tickets - how to customise ?
• kumar71

Solved Install applications on a locally hosted server
• Laurence

Solved Do you have any suggestion to astana flower service
• gustavowoltmann

Solved Ticket BCC / CC
• peopleinside

Solved Upgrade existing project to the latest version of UVDesk
• bansalvaish

Solved How to add custom translation in UVDesk
• bansalvaish

Solved Unable to retry mail from Office 365
• avargasn

Solved Add Google recaptcha
• ercanyuzuk

Solved How to configure Mailbox with these mail service Outlook/Office 365, Gmail
• bansalvaish

Solved Knowledgebase Text Colour
• Rachael J Price

Solved Multiple owner strategy
• quazarzero

Solved Email - fetched mail dont show in ticket
• pawelw

Solved Partners and their customers setup
• mikekaganski

Solved Is it possible to use the ticket form outside of uvdesk?
• ozp

Solved How to deactivate a particular workflow?
• Donald T Walker

Solved how to create email customer to send email
• herman

Solved enable RTL
• hamid

Solved Replace name by email to uniquely identify to user in Groups and Team
• Sanjeev