🙂 Thanks to guide

@Sanjeev, I have configured mail integration by following that howto. However, it didn't work. Maybe the reason is my Office 365 is enterprise, not home. So I'm realising the problem is on the Office side, and I need to double check Office configuration. Thanks for your support.

@Sanjeev I'm trying to install from zero the version you linked here.
I'm able to setup database and email but when I need to do clear cache I get fatal error:

php bin/console c:c

PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 351 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 385 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 394 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 408 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 416 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 451 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 529 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 559 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 637 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 638 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 640 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 678 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 679 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 681 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847 PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847 In CheckExceptionOnInvalidReferenceBehaviorPass.php line 86: The service "security.context_listener.0" has a dependency on a non-existent service "Webkul\UV Desk\ApiBundle\Providers\ApiCredentials".

So seems I'm not able to... use from zero your install or anyway you need fix things
Umh I get this after changing in .env file dev to prod and cleaning cache.

I suppose you use to test with dev and not with prod.
Your latest UVdesk are broken if is prod.

For switch to prod can you confirm is just necessary change dev to prod and clear cache?

I was able to test in dev (not in prod for error above) your last Mailer file and I can confirm ticket are not created.

@gustavowoltmann

You should connect us on forum and GitHub Repository.

You will get the solutions for your problem or you can directly discuss here on our forum.

thanks for the information.

Ok thank you for help ~ Ali Sami Farooq

@pawelw

It seems your site_url is not correct.

You need to update your site_url  in uvdesk.yaml file (under config/packages of your project).

Please send us your helpdesk URL by which you are running your project on browser.

So we will let you know what should be the correct site_url.

@Sanjeev Thank you!

Hey @ozp
if you are looking for this feature for uvdesk open source then we are working on this as a separate module that provides you the ability to add the ticket form code to your website.

We already have the form builder app for UVdesk SaaS-based version, you may check this https://www.uvdesk.com/en/apps/form-builder-app/ & can go for SaaS based version as well.

Thanks

@Donald-T-Walker

You need to update your workflow after editing it.
and change the status of workflow uncheck and save it.

Check this: https://prnt.sc/wj1ef8 hope it will help.

thank you @admin for providing this information to us , it will be very helpful for us.

Darik Elwan

Thanks @Sanjeev for this help , it works perfect ~ Darik Elwan

@Sanjeev thanks for the information ✌

@pedronapoleaojr
You need to add a translation file here for your language
(If It does not  already exist for your language).

For Example: We have added messages.en.yml for english here.

https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/202002075e3cec5d9e4d3translationfile.png

Now make a entry for your locale in uvdesk.yaml file.

c845fda5-1c50-442f-96cd-53c7c7744179-image.png

And Finally check your choice language by passing it into url.

https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/checkTranslation.png

Now you can make it your default language.

Locate file config->packages->translation.yaml  open translation.yaml  and make changes as given below.

default_locale:    your_locale(en, ar etc)
      fallbacks:   
                     -  your_locale(en, ar etc)
 
 
Clear your project cache by:
 
php bin/console c:c

Re: UVdesk

UVdesk is an open source helpdesk ticket system.