Solved how to create email customer to send email

[herman]

dear all
i would like to ask about how to create email customer for reply or back to notification from agent, i dont know how to reply to email after while the customer create a ticket from support desk.

Thank you very much for your info
Herman

[admin]

Hello @herman
All automation in UVdesk can be possible through workflow, for more details refer to this link - https://docs.uvdesk.com/uvdemo/productivity/workflow.html
Also, do let us know which variant of UVdesk are you using? Open Source or SaaS Helpdesk? so that we can assist you accordingly.
Thanks & Regards
UVdesk Team

[darikelwan]

thank you @admin for providing this information to us , it will be very helpful for us.

Darik Elwan