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    Solved Suitable for internal use?

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    • R
      ReeceLER last edited by

      Is UVDesk suitable for internal use? We wish to deploy it as a means of providing support for internal users only, unfortunately we have encountered a few bumps along the way.

      The main concern is that we cannot modify passwords for user accounts and there doesn't seem to be a customer log-in portal.

      I have tried following guides to update passwords but to no avail, is there no way to create a database of customers (in our case employees), and assign them passwords via the creation on the admin page?

      I really like UVDesk and how easy it has been to deploy, however I do feel that on the face of it, it seems more suited for external use rather than internal, if someone would be willing to pop up with some pointers as we would like to get it deployed on our internal network soon rather than just my localhost.

      Komal Sharma 1 Reply Last reply Reply Quote 0
      • Komal Sharma
        Komal Sharma UVdesk Staff @ReeceLER last edited by

        @ReeceLER

        The main concern is that we cannot modify passwords for user accounts and there doesn't seem to be a customer log-in portal.

        We would like to inform you that the customer login portal is already available in the current flow of uvdeks, for more you can check the attached snapshot:

        3daccdfd-96ab-4328-8032-bb0011c1ff1d-image.png

        But at this moment, this feature is not available with cannot modify password for user accounts. If you want to add this feature so you go with the customizations work. For customizations work you can create a ticket on our support panel from here.

        I really like UVDesk and how easy it has been to deploy, however I do feel that on the face of it, it seems more suited for external use rather than internal

        You can use with the external way as well as internal way.

        1 Reply Last reply Reply Quote 0
        • Komal Sharma
          Komal Sharma UVdesk Staff @ReeceLER last edited by

          @ReeceLER

          The main concern is that we cannot modify passwords for user accounts and there doesn't seem to be a customer log-in portal.

          We would like to inform you that the customer login portal is already available in the current flow of uvdeks, for more you can check the attached snapshot:

          3daccdfd-96ab-4328-8032-bb0011c1ff1d-image.png

          But at this moment, this feature is not available with cannot modify password for user accounts. If you want to add this feature so you go with the customizations work. For customizations work you can create a ticket on our support panel from here.

          I really like UVDesk and how easy it has been to deploy, however I do feel that on the face of it, it seems more suited for external use rather than internal

          You can use with the external way as well as internal way.

          1 Reply Last reply Reply Quote 0
          • Topic has been marked as solved  peopleinside peopleinside 
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