Solved Can a Customer also be an Agent?

[NiblettS]

I have a scenario where in a workflow a Director needs to approve spend (Agent Role?), yet the Director is also a user of the support teams service (Customer?) in our support process.

What is the best way to configure a 'Dual Role' so that they can independently perform both needs with a single eMail account? [But obviously can't create an Agent Login and a Customer Login as they cannot use the same email account]

Any ideas - or am I looking in the wrong way at my base problem?

[Komal Sharma]

@NiblettS ,

Can a Customer also be an Agent?

If your query is related to uvdesk helpdesk of agent and user section. Then yes we can create a customer and agent with the same email.

If you have further any query then let us know.

Kind Respects,
Uvdesk Team

[Komal Sharma]

@NiblettS ,

Can a Customer also be an Agent?

If your query is related to uvdesk helpdesk of agent and user section. Then yes we can create a customer and agent with the same email.

If you have further any query then let us know.

Kind Respects,
Uvdesk Team