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    Solved Can a Customer also be an Agent?

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    • N
      NiblettS last edited by

      I have a scenario where in a workflow a Director needs to approve spend (Agent Role?), yet the Director is also a user of the support teams service (Customer?) in our support process.

      What is the best way to configure a 'Dual Role' so that they can independently perform both needs with a single eMail account? [But obviously can't create an Agent Login and a Customer Login as they cannot use the same email account]

      Any ideas - or am I looking in the wrong way at my base problem?

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      • Komal Sharma
        Komal Sharma UVdesk Staff mod last edited by

        @NiblettS ,

        Can a Customer also be an Agent?

        If your query is related to uvdesk helpdesk of agent and user section. Then yes we can create a customer and agent with the same email.

        If you have further any query then let us know.

        Kind Respects,
        Uvdesk Team

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        • Komal Sharma
          Komal Sharma UVdesk Staff mod last edited by

          @NiblettS ,

          Can a Customer also be an Agent?

          If your query is related to uvdesk helpdesk of agent and user section. Then yes we can create a customer and agent with the same email.

          If you have further any query then let us know.

          Kind Respects,
          Uvdesk Team

          1 Reply Last reply Reply Quote 0
          • Topic has been marked as solved  N NiblettS 
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