Hello,

To fix this error, you must install the php extension "maileparse"

Apt debian command : sudo apt install php8.1-mailparse

The full error message is in the log app :

{"message":"Uncaught Error: Call to undefined function PhpMimeMailParser\\mailparse_msg_create()","context":{"exception":{"class":"Error","message":"Call to undefined function PhpMimeMailParser\\mailparse_msg_create()","code":0,"file":"/web/www/uvdesk/vendor/php-mime-mail-parser/php-mime-mail-parser/src/Parser.php:195"}},"level":500,"level_name":"CRITICAL","channel":"php","datetime":"2024-03-24T16:40:04.785031+01:00","extra":{}}

After additional messages with the support, it is not possible to do. Only an administrator can share Saved replies, an agent can't decide to share his answers for anyone.

I'm using Klutch chrome extension to share Replies in the team but the field in the ticket page on uvdesk is not a real html input (its a wysiwyg) and the Klutch extension not working very well...

Do you have any other ideas to do that ?

I am an admin, I can assign the answers to a group or a team.

But how the agent can assign this to share his replies with his team (currently the Group and Team fields are only visible in admin).

Thank you

Thank you for the reply.

What privilege should I put?
The agents already access saved responses but they cannot modify the group and team which are not visible.

I don't see any privilege for that.
The only solution is to switch everyone to admin.

Hello,

All my colleague create saved replies. I need to edit each question to share the reply between us.
Only admin can change the team...

How to shared saved replies more easy ?

Thanks you so much,
Léo