Solved Suitable for internal use?

[ReeceLER]

Is UVDesk suitable for internal use? We wish to deploy it as a means of providing support for internal users only, unfortunately we have encountered a few bumps along the way.

The main concern is that we cannot modify passwords for user accounts and there doesn't seem to be a customer log-in portal.

I have tried following guides to update passwords but to no avail, is there no way to create a database of customers (in our case employees), and assign them passwords via the creation on the admin page?

I really like UVDesk and how easy it has been to deploy, however I do feel that on the face of it, it seems more suited for external use rather than internal, if someone would be willing to pop up with some pointers as we would like to get it deployed on our internal network soon rather than just my localhost.

[Komal Sharma]

@ReeceLER

The main concern is that we cannot modify passwords for user accounts and there doesn't seem to be a customer log-in portal.

We would like to inform you that the customer login portal is already available in the current flow of uvdeks, for more you can check the attached snapshot:

But at this moment, this feature is not available with cannot modify password for user accounts. If you want to add this feature so you go with the customizations work. For customizations work you can create a ticket on our support panel from here.

I really like UVDesk and how easy it has been to deploy, however I do feel that on the face of it, it seems more suited for external use rather than internal

You can use with the external way as well as internal way.

[Komal Sharma]

@ReeceLER

The main concern is that we cannot modify passwords for user accounts and there doesn't seem to be a customer log-in portal.

We would like to inform you that the customer login portal is already available in the current flow of uvdeks, for more you can check the attached snapshot:

But at this moment, this feature is not available with cannot modify password for user accounts. If you want to add this feature so you go with the customizations work. For customizations work you can create a ticket on our support panel from here.

I really like UVDesk and how easy it has been to deploy, however I do feel that on the face of it, it seems more suited for external use rather than internal

You can use with the external way as well as internal way.