@theochvas glad you resolved!
Congrats and thanks for your message and for sharing the solution that worked for you!
@ricsca you can insert an .htaccess file to hide public in the URL, this is explained in the link that i give to you. (https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time/2?_=1642331838483)
Seems you have not understood how UVdesk need to be installed.
Did you read carefully the link I give to you?
You can choose to install UVdesk by FTP by uploading all the files and not only the public folder than you need follow the post instruction to understand how to point to the public folder without the public folder is showed in the URL.
UVdesk can be also installed by SSH and how is explained in the link given to you.
@ricsca sorry but the live chat is not integrated. You can integrate by using a third part service: n UVdesk branding section you can insert a embed code for third part service live chat.
You have to choose a live chat service, you can do with a Google search.. there are many websites and company that offer different plans.
su questa community i developers danno supporto in Inglese.
Hi, on this community developers can give support in English language.
UVdesk non è l'unica applicazione che funziona con file esterni alla cartella public e file interni a tale cartella. Alcuni file esterni dalla cartella public sono utili ma non devono essere accessibili ai visitatori, per sicurezza, mentre l'utente deve accedere solo all'interfaccia pubblica nella cartella public.
Conosco altri software open source che hanno lo stesso funzionamento.
UVdesk isn't the only application that works with files outside the public folder and files inside that folder. Some external files from the public folder are useful but should not be accessible to visitors, for security, while the user only needs to access the public interface in the public folder.
I know other open source software that have the same functioning.
Quello che devi fare è seguire le guide di installazione.
What you should do is following the guide to install UVdesk.
RE: Lock Knowledgebase to loged in users only
lease allow some times to get a reply from a developer.
Currently it is not possible as it need to do more changes and will effect current functionalities for helpdesk.
RE: Convert ticket for registered emails only
Yes, you can block ticket conversion from your mailbox into ticket by simply using spam setting and add those emails or domains into block list and ticket will not create for that particular email domains or email id.
RE: Stuck installing v1.0.18 on Windows server 2016
Normally if you access public folder it will directly hit index.php file automatically.
But in your case most probably your .htaccess file is not working so that you are required to add index.php in URL to run project.
Open your .htaccess file under public folder of your project and add some random text at the top and save your file.
Now try to access your project.
If you are getting 500 Internal server error after adding a random text in .htaccess file.
It means it is working.
If you are still able to access public path of project which means .htaccess it is not working yet.
so you need to enable it in case of linux.
Open your apache2.conf file and Allow overwrite All.
Options Indexes FollowSymLinks
Require all granted
Now also you need to run two below commands for enabling mod rewrite rule.
service apache2 restart
For windows you need to make changes for apache config file as same we have done above for linux.