Best posts made by peopleinside

You can edit uvdesk/support-center-bundle/Resources/views/Themes/cookiePolicy.html.twig
I suggest to only change the link because if the text is edited also translation will need to be edited or will not work.

@bansalvaish thank you for your post!
I think instructions on how install UVdesk is not hard to find, below some useful links:

• https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-guide-uvdesk/
• https://github.com/uvdesk/community-skeleton/blob/master/README.md

@bansalvaish I'm happy to read the issue was resolved.
Thanks for reporting it!

Hi @lukaszw, thank you for your posts in the UVdesk community!
I'm happy to read you have resolved.

I noticed in more than one post you included full email address and want just reminder this is a public community so that address can be used by bot to send spam. To protect you from spam or scam emails I suggest to not post full email address in public community or web pages.

Have a wonderful day!

@bansalvaish thanks for the reply.

I have tested the by adding CC user in ticket and email is successfully sent, so kindly check again with updated bundles of uvdesk.

Correct this part work. Maybe was a temporary issue.
Thanks for checking and opening other issues.

Hi to all,
today I will try to write here the right step to install and setup UVdesk.

1. You can download the package here:
   https://www.uvdesk.com/en/opensource/ or
   https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

2. Than you will need extract on your server and check support requirement.

Hardware Requirement

Processor: 1.60GHz or higher
RAM: 3GB or higher

Software Requirement

PHP 7.3 or 7.4 ( Working for support PHP 8 not yet supported)
Composer: 1.6.5 or higher (currently waiting support for Composer 2 ready
IMAP (PHP extension)
MailParse (PHP extension)
Server: Apache
Database: MySQL

3. Once done you can point your browser to https://domain.ext/uvdeskfolder/public/ and follow the wizard

Once installed If you did not customize customer and member path you should be able to reach admin adding the following at your domain URL public/en/member/login so https://domain.ext/uvdeskfolder/public/en/member/login

Now that are logged as operator let's configure email:

Let's login and configure email:

• Swift Mailer
• MailBoxes

In email settings you can try to change the support@localhost address but also if the page was saved at the refresh the settings is not saved. For resolve this issue you have to go on the uvdesk root and do the following SSH command:

php bin/console c:c

After this you can come back on your ticket system operator email settings and than refresh the page with email settings ad you will see now your correct email address.

Now need fix some other things:

You will need set the correct domain in /uvdesk/config/packages/uvdesk.yaml

site_url: hepdesk.website.ext/uvdesk/public

Once edited you need save the file than run in UVdesk root the following SSH command to clear cache:

php bin/console c:c

For test ticket opening send an email to the support email than run the following SSH command n the uvdesk root:

php bin/console uvdesk:refresh-mailbox emailaddress@domain.ext

If the ticket is not created and you get

1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 22 March 2021.

5. Total fetched email -> 1

6. Starting to convert Emails into Tickets ->
=============================================
=============================================

Converting email 1 out of 1.

Mailbox refreshed successfully !!!

Check site_url in /uvdesk/config/packages/uvdesk.yaml file.
You site url should be path up-to public folder: helpdesk.domain.ext/uvdesk/public

You will find uvdesk.yaml under config->packages directory in your project.

Then try to run refresh command.

@Brandon-2021 congratulations! Let wait developers check this and add as official fix. Waiting a feedback from @Sanjeev than I will patch also my install. Thank you very much for this report and for sharing also a solution!

Are you a programmer?
I want be also good as you to fix code but I'm not ^_^

Stay safe, take care and have a wonderful time!

@Brandon-2021 I'm so happy you joined and fixed one issue no one was aware of.
Many thanks.