UVdesk is an open-source ticket system.
It's powerful because it's:
not hard to install
working on a PHP server
UVdesk kept active means that receive updates and support for a great developers team that are always kind and professional. This is my experience as an external user that discovered UVdesk and has started to see a big potential.
Why is so special?
It's not easy to find a maintained, responsive, and with good functions open-source software.
Sometimes I was able to find great open source solutions but I was not able to install them because maybe SSH commands can break my VPS server that was managed by a control panel.
Some software solution needs, sometimes, a dedicated server just for himself.
Some other free software is simply abandoned and no more updated.
With UVdesk I found the ticket system solution that can be installed also in a server managed with a control panel without breaking what already exists on the server.
I love also that UVdesk is a PHP software because PHP is the language used on my personal server.
I was often able to find some software that never can be installed on a PHP server and so use a different web language. UVdesk works on a PHP server!
UVdesk open source can be self-hosted and support basic ticket functions.
There is a premium UVdesk version that is hosted by UVdesk and that has much more features. You can see more details here: https://www.uvdesk.com/en/pricing/ and you can also start a free trial.
After trying many different open source help desk solutions, I found UVdesk to be the best responsive, secure and easy solution to use for my needs.
It looks nice on desktop devices but also on mobile ones!
How about the code?
I worked with the team to improve the code, the security (that for me is very important), and also the community support forum.
Also if currently, I'm not having incoming money from a job, after a few months of use and after a few months of a kind and professional help from the UVdesk team, I made my second donation to the project. I know is small but it's a start for now.. hope will be followed by someone else, also.
UVdesk needs users that, as for me, will believe in it and support with small or biggest donations after maybe a short or long experience with the software provided for free.
How much cost?
UVdesk open source can be used for free and no one on the team will ask for money.
UVdesk a modern, free, secure, and responsive ticket solution
With UVdesk you will get a modern, secure, responsive ticket system solution.
Currently supported by updates during the year and good team support on the community forums but also on GitHub.
If you find some issue that should be not shared publicly, the UVdesk team allow you to also open a private ticket to communicate with them: https://www.uvdesk.com/en/contact/
The UVdesk team was always very nice and professional with me.
Some fix may require some time so a little bit of patience can be needed but the support is present, active, and will always reply to you! 👨🔧
Finally, you will see fixes will arrive when possible.
Sometimes need time and comprehension
When you use the free open source version consider always that support and development are done for free, in the free time, after also hard work for paid products and paid customers support that help even this free project to exist and to stay alive.
My hope is UVdesk can be used by more users and business activity in the future because it's good software with a good team behind, a team that doesn't lose the humanity of being present and always professional and kind. This means a lot to me.
I know there are other open-source ticket system projects and maybe, the software you are thinking to try has been tried already by me but finally, I found to be happy with UVdesk.
Gratitude to the team
Thank you from me to all the team, developers that spent time every day checking the community for new support requests and for the time spent on resolving open source issues and development of the free software.
Necessary steps specific to upgrading from an older version to the new version of UVdesk 1.0.16
For this version, as encryption has been added on the saving of email account passwords, you may need enter as administrator than save again one by one every SMTP account (MailBox) (with valid credentials) and do the same for SwiftMailer accounts or you may have issue on ticket creation made by email and with email sending.
At the moment you may need update also the translations folder manually, the folder is in the root of the UVdesk installation.