Subcategories

• Cookie & Privacy

  Cookie & Privacy Policy

• Knowledge Base
  20
  Topics
  35
  Posts

  

  service-1220327_640.png

  If you are facing some problems during the install process, wizard, operator login or using UVdesk there is some basic suggestion you can follow.

  Check that you are using a supported version of PHP, more info can be found here: https://www.php.net/supported-versions.php also remember to indicate, in your forum support request (if you will open one or have already started) the PHP version with one you are facing the issue. You should try to use a supported PHP version also to be sure the issue is not caused by an old version.

  Check if you are using the latest version of UVdesk: https://github.com/uvdesk/community-skeleton/releases (note: this page is just to check version, is not valid for the download as UVdesk has different component not all included in the download on that page)

  Check your server error log. Checks also errors on Google, this may help you.

  Check the browser developer console to see if you get some error or useful info

  Sometime PHP or Apache memory can be exhausted, try to restart Apache, PHP or better also the whole server if is possible.

  If you have an open support request or you will open one, can be useful know how you installed UVdesk. Suggested method, most common are using SSH composer or by FTP. You can find more info in the forum knowledge base or maybe directly here (how to upgrade UVdesk)

• Compatibilty
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  Topics
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  Ubuntu: https://support.uvdesk.com/en/blog/prerequisites-ubuntu

  Windows: https://support.uvdesk.com/en/blog/prerequisites-windows

  Mac: https://support.uvdesk.com/en/blog/prerequisites-mac

• Blogs

  Blog posts from individual members

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  Topics
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  Posts

  

  What UVdesk is?

  UVdesk is an open-source ticket system.
  It's powerful because it's:

  modern responsive not hard to install working on a PHP server

  UVdesk kept active means that receive updates and support for a great developers team that are always kind and professional. This is my experience as an external user that discovered UVdesk and has started to see a big potential.

  Why is so special?

  It's not easy to find a maintained, responsive, and with good functions open-source software.

  Sometimes I was able to find great open source solutions but I was not able to install them because maybe SSH commands can break my VPS server that was managed by a control panel.

  Some software solution needs, sometimes, a dedicated server just for himself. Some other free software is simply abandoned and no more updated.

  With UVdesk I found the ticket system solution that can be installed also in a server managed with a control panel without breaking what already exists on the server.
  I love also that UVdesk is a PHP software because PHP is the language used on my personal server.

  I was often able to find some software that never can be installed on a PHP server and so use a different web language. UVdesk works on a PHP server!

  UVdesk open source can be self-hosted and support basic ticket functions.
  There is a premium UVdesk version that is hosted by UVdesk and that has much more features. You can see more details here: https://www.uvdesk.com/en/pricing/ and you can also start a free trial.

  After trying many different open source help desk solutions, I found UVdesk to be the best responsive, secure and easy solution to use for my needs.

  It looks nice on desktop devices but also on mobile ones!

  How about the code?

  I worked with the team to improve the code, the security (that for me is very important), and also the community support forum.

  Also if currently, I'm not having incoming money from a job, after a few months of use and after a few months of a kind and professional help from the UVdesk team, I made my second donation to the project. I know is small but it's a start for now.. hope will be followed by someone else, also.

  UVdesk needs users that, as for me, will believe in it and support with small or biggest donations after maybe a short or long experience with the software provided for free.

  How much cost?

  UVdesk open source can be used for free and no one on the team will ask for money.

  Will be nice if, with time, from those who are using it and having benefits, can be considered a donation for help to pay servers, team, all bureaucracy cost, time spent, code improvement, etc. You can do that from the open collective page: https://opencollective.com/uvdesk that is indicated also on the official GitHub UVdesk page https://github.com/uvdesk/community-skeleton

  UVdesk a modern, free, secure, and responsive ticket solution

  With UVdesk you will get a modern, secure, responsive ticket system solution.
  Currently supported by updates during the year and good team support on the community forums but also on GitHub.

  If you find some issue that should be not shared publicly, the UVdesk team allow you to also open a private ticket to communicate with them: https://www.uvdesk.com/en/contact/

  The UVdesk team was always very nice and professional with me.
  Some fix may require some time so a little bit of patience can be needed but the support is present, active, and will always reply to you! 👨‍🔧

  Finally, you will see fixes will arrive when possible.

  Sometimes need time and comprehension

  When you use the free open source version consider always that support and development are done for free, in the free time, after also hard work for paid products and paid customers support that help even this free project to exist and to stay alive.

  My hope is UVdesk can be used by more users and business activity in the future because it's good software with a good team behind, a team that doesn't lose the humanity of being present and always professional and kind. This means a lot to me.

  I know there are other open-source ticket system projects and maybe, the software you are thinking to try has been tried already by me but finally, I found to be happy with UVdesk.

  Gratitude to the team

  Thank you from me to all the team, developers that spent time every day checking the community for new support requests and for the time spent on resolving open source issues and development of the free software.

  Add more features with paid plugins

  You can even add some more features to the open source by installing some paid extensions.
  More info can be found here: Additional apps that you can add to the open-source UVdesk helpdesk system

  Find good support

  You will find me in this community and on GitHub as a passionate user, my scope just helps you and the UVdesk team to made the UVdesk experience more amazingly possible! 😎

  I'm not part of the UVdesk team but, like them, I'm moved by the passion for the open-source software and UVdesk help desk ticket system.

  Open-Source demo avaiable

  You can try the demo of the open-source version here: https://demo.uvdesk.com/

  The demo can be not yet updated to the latest version, we will try the best to keep it updated.

• Modules
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  UVdesk open-source can support also additional functions like:

  Form Builder + Custom Fields Custom Fields Notes on Customer Customer Previous Ticket List Magento 2 Order Fetch Amazon Order Fetch WooCommerce Order Fetch PrestaShop Order Fetch Shopify Order Fetch

  And more...

  For additional app support please visit the following URL:
  https://store.webkul.com/UVdesk/UVdesk-Open-Source.html

  By adding additional functions you can help this Open Source project and the hard work that is done for free on the basic help desk.

  Do you have any questions or do you need support?
  You can ask on the forum or privately by opening a ticket to the support.