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@escozul correct. With the base you have very basilar function you miss workflow, user interface, etc... so at the end it's easy you will need buy something. but you can see the online full demo

@escozul currently I'm using freescout that is not all completely free but seems fine is updated and works quite well. I'm very sad to have to leave UVdesk but I had some serous bug with attachments for example that was not fixed and I did not see updates so decided to migrate.

Currently we dont know if UVdesk open source will be supported in the future, loooks strange to me support for the open source has been frozen for mounts and seems also the development on GitHub is frozen.

@escozul

usually when I was using UVdesk for check if the mail parse was present and detected by UVdesk I use to generate a new UVdesk instance and run the setup wizard.

The UVdesk setup wizard show you if you have all requirements.
I suggested, since long time to the UVdesk team to add a health page that help already present installation to be checked but since different months now UVdesk seems abandoned in the open source project.

I migrated to a different solution and left also the forum also if I still get an eye here sometimes

Since today 29 January 2024 I'm going out of the UVdesk experience.

Alone I'm not able to help users, we need UVdesk staff and developer to still give a free basic support.

I'm not seeing any software development update on the GitHub code since 2023, some component seems not updated since more long time. I need migrate to a different solution.

We are now in 2024 and the forum are missing also replies from developers and staff.

I cannot provide support alone, I'm just a passionate user who love UVdesk and still hope this open source still live and don't be abandoned.

Maybe also no many has giving some donations to the project: https://github.com/uvdesk/community-skeleton#backers so I really don't know if staff will return to the forum and will release new future update. I hope so, if not I will search for an alternative who, in the ticket system and in the open source is really rare.

We need UVdesk and I hope they will come back to update the software, fix bugs and reply to the communuty,

Was very great help here and I'm so in love with what was my UVdesk experience!

@devdevfrnt Hi, thank you for your question and for mention a topic similar to your issue but that seems to be not enough helpful for you.

I'm really sorry for the issue you are facing and for have to say that I'm not a developer and UVdesk staff seems is currently away, since different weeks, from replying and helping on the forum.

Unfortunately I don't know how to help you with the issue you are reporting.
You can read some more info about missing reply from UVdesk here.

@sparky_raz Hi, thank you for your message and welcome in the forum!
In the free open source you cant add more field.

You can do buying an additional app.
You can find more info here:
Additional apps that you can add to the open-source UVdesk helpdesk system

In your case you will need: UVdesk Open Source Custom Fields App

This reply should answer your question

@wilmer just for info, today my Hotmail address is giving errors on my email client so I suppose there are Microsoft server issues. I don't know if this cause the error you are facing or you have a issue that is not connected with this services issues I'm facing today

Hi,
this message is just to announce that since different weeks, the forum look like are missing replies from UVstaff and Developer members!

Initially I get news this was a temporary measure and soon replies from developers and staff member should come back again but, currently the forum still be missing replies from UVdesk.

I'm sorry to be not a developer and to be very limited in giving support here.
I hope the UVdesk open source project will not die .

I don't have other news currently.
My previous announcement was here:
Delay in replies from the UVdesk staff members and developers

You can also try to read the following post:

• Fix problems with UVdesk

@wilmer Hi and welcome, thank you for your question!
Have you tried to use an app password?

About fetching email issue you can read the following post:
How to debug errors and email fetching errors

Currently we are missing replies from UVdesk staff and developer, unfortunately.
https://forums.uvdesk.com/topic/2227/delay-in-replies-from-the-uvdesk-staff-members-and-developers

@martinbndr thanks for the clarification.
Currently the UVdesk staff seems to be no more active on this forum and I'm not part of the UVdesk team. I'm just a passionate user who helps to keep the community organized.

I'm unable to reply to your question, sorry about that.
You can read more here: Delay in replies from the UVdesk staff members and developers