@Sanjeev thanks for the information
Group Details Private
RE: Replace name by email to uniquely identify to user in Groups and Team
Customer Previous Ticket App - UVdesk Open Source
Hello UVdesk Community!!
The most awaited and essential helpdesk application - Customer Previous Ticket App is now available on our store.
For more details refer this link - https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html
Keep delivering better customer support with UVdesk community helpdesk
RE: Multiple owner strategy
Nice day to you!!
UVdesk supports multi-accounting ticketing system that includes Groups, Team and Agents as well.
You can create multiple agents under team and groups.
For more details refer this -
RE: Setup multiple segregated channels
Thanks for showing an interest in our community helpdesk version!!
I want to process tickets from multiple email/domains and respond with the corresponding email account.
You can configure multiple emails with a single UVdesk dashboard and fetch all emails in one place. but sending email work with a single email which you will set up in SMTP mailbox configuration.
RE: New version: Stable Release v1.0.12
How to upgrade?
If you want to update your old version to the latest one.
You need to update all dependent bundles of this project by running below commands.
composer update uvdesk/core-framework composer update uvdesk/support-center-bundle composer update uvdesk/mailbox-component composer update uvdesk/automation-bundle composer update uvdesk/extension-framework
Note: Before running above command take a backup of swiftmailer.yaml, uvdesk_mailbox.yaml, uvdesk.yaml (You will find these files under config->packages of your project).
If you don't want to set your site_url, swiftmailer, and mailbox again.
You can simply create a new project by this command it will always install the latest version of the project:
composer create-project uvdesk/community-skeleton helpdesk-project
UVdesk with Amazon integration; Order fetch integration available
Fetch Amazon order details on support tickets directly from your Amazon store to make the support process easier with Amazon Order Fetch - UVdesk Open Source module.
For more details - https://store.webkul.com/amazon-order-fetch-uvdesk-open-source.html
RE: How to Setup Mailbox?
Please follow this user guide - https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/