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@savelam understood. Sorry I have no idea so... we need a reply from developers.

@savelam thank you for your reply!
Just to be sure: email address that you set in uvdesk have some special characters like a full stop or the domain after the @ is a subdomain?

@savelam Hi, any news about this issue: switch to PHP 8.1 resolve the issue?
Waiting your feedback

Have a nice week end!

@savelam Can you try with PHP 8.0 or better 8.1 or, if is a problem I suggest to wait here for a developer reply. This can take some time, some hours or some days.

@savelam Hi and thanks for your message!

While we wait a reply from developers, have you tried to turn dev mode off and switch to the prod mode? https://forums.uvdesk.com/post/552 after do that you need clear cache by the trash bottom icon on operator dashboard or by SSH in the uvdesk root folder (as SSH user and nor as root user) the following:

php bin/console c:c

Be sure to also use a supported and updated PHP version.
What version of UVdesk and PHP are you using?

@emirates_visa in the forum, you cannot insert bio or profile avatar until your account is not used for some time. This is to prevent spam profile and bots that register himself than compile bio and avatar with fake or dangerous info. This regarding the community. If you need support with UVdesk, we are here.

@emirates_visa
Hi, welcome in the UVdesk community.
What profile you need to edit?

Can you please add more details where and why you are unable to edit your profile?
What kind of info you need to edit?

On those days the forum email notification was broken due to an email error, the issue is now solved!

If your account was created during this time and you did not receive any email check your account to request an email verification again; if you are not able to do this you can contact me at the link on my forum signature and I will look into the issue on your account.

Thank you!

Hi @blckhwk ,
unfortunately the open source version is limited respect the hosted version.

Some feature are not implemented and there is no way to tell you how to implement it or will be simply implemented for all if was so easy to do.

The SLA feature has been already requested https://github.com/uvdesk/community-skeleton/issues/291 but for now will be not implemented.

If you need customization you can try to ask to the commercial support, this may help the project and maybe will be solve your request. You can ask for that in a ticket to the UVdesk team if you want to contribute to have the customization, if this will be possible for developers.

https://www.uvdesk.com/en/contact/

@webmaster22 said in Cannot get emails to work at all in the system:

Now I think I am at a halt because composer is updated in Plesk and packages for uvdesk may no longer work because of me updating composer,

I'm also on Ubuntu and Plesk and I use composer 2.0 latest version so I don't think the issue is updating composer. Composer should/must be updated!

UVDesk is such a good functional software. Id go with the hosted one on their site, but our company usually hosts their own software for privacy reasons and to own and solely access confidential information that should not be accessible to anyone.

Yes... umh I'm not into business but I host the UVdesk by myself for that reason and also because I cannot pay a plan.

@webmaster22 said in Cannot get emails to work at all in the system:

We've had no issues using it. I think the team at UVDesk should change the structure of the software and the packages it uses because its difficult to setup for control panels from what I see.

Yes maybe not easy but I know some other software, help desk too that I'm not able to install because is harder and harder.

@webmaster22 said in Cannot get emails to work at all in the system:

Thank you so much for the help and support. Hopefully you have a great weekend.

It's my pleasure, have an happy week end too