administrators

Hello @suya
Only support agent will have the access to check and reset the password. Since
each Agent email address will receive an email notification on their registered email id that contains a set password link.

@peopleinside
In UvDesk there are two resolved status: closed and resolved.
What the difference is?
--> We can differentiate both in the following manner:
Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved.
Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed.

There is no way to lock a ticket from reply by email and by web interface?
-->> Currently there is no luck to get this feature but can be done by customizing the script.

Thank You!!

Hey @ozp
if you are looking for this feature for uvdesk open source then we are working on this as a separate module that provides you the ability to add the ticket form code to your website.

We already have the form builder app for UVdesk SaaS-based version, you may check this https://www.uvdesk.com/en/apps/form-builder-app/ & can go for SaaS based version as well.

Thanks

@Samar
Will you please check the Mailparser configuration in the info.php file. Is it enabled or not?

@satksd will you please let us know at which step are you getting the difficulty? Little more information or error screenshot about the issue will help us to reach the exact issue.
Thank You!!

@Sanjeev thanks for the information

Hello UVdesk Community!!

The most awaited and essential helpdesk application - Customer Previous Ticket App is now available on our store.

For more details refer this link - https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html

Keep delivering better customer support with UVdesk community helpdesk

Thank You!!!

Hello @ercanyuzuk

Open your project directory and locate path.

Config->packages->dev->web_profiler.yaml

Open web_profiler.yaml and make changes as in screenshot:

 
Thank You!!

Hello @quazarzero

Nice day to you!!

UVdesk supports multi-accounting ticketing system that includes Groups, Team and Agents as well.

You can create multiple agents under team and groups.

For more details refer this -
https://docs.uvdesk.com/uvdemo/users/groups.html

Thank You!!

Hello @quazarzero

Thanks for showing an interest in our community helpdesk version!!

I want to process tickets from multiple email/domains and respond with the corresponding email account.

You can configure multiple emails with a single UVdesk dashboard and fetch all emails in one place. but sending email work with a single email which you will set up in SMTP mailbox configuration.

Thank You!!