Only support agent will have the access to check and reset the password. Since
each Agent email address will receive an email notification on their registered email id that contains a set password link.
Group Details Private
RE: Lock a ticket from response
In UvDesk there are two resolved status: closed and resolved.
What the difference is?
--> We can differentiate both in the following manner:
Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved.
Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed.
There is no way to lock a ticket from reply by email and by web interface?
-->> Currently there is no luck to get this feature but can be done by customizing the script.
RE: Is it possible to use the ticket form outside of uvdesk?
if you are looking for this feature for uvdesk open source then we are working on this as a separate module that provides you the ability to add the ticket form code to your website.
We already have the form builder app for UVdesk SaaS-based version, you may check this https://www.uvdesk.com/en/apps/form-builder-app/ & can go for SaaS based version as well.
RE: Replace name by email to uniquely identify to user in Groups and Team
@Sanjeev thanks for the information
Customer Previous Ticket App - UVdesk Open Source
Hello UVdesk Community!!
The most awaited and essential helpdesk application - Customer Previous Ticket App is now available on our store.
For more details refer this link - https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html
Keep delivering better customer support with UVdesk community helpdesk
RE: Multiple owner strategy
Nice day to you!!
UVdesk supports multi-accounting ticketing system that includes Groups, Team and Agents as well.
You can create multiple agents under team and groups.
For more details refer this -
RE: Setup multiple segregated channels
Thanks for showing an interest in our community helpdesk version!!
I want to process tickets from multiple email/domains and respond with the corresponding email account.
You can configure multiple emails with a single UVdesk dashboard and fetch all emails in one place. but sending email work with a single email which you will set up in SMTP mailbox configuration.