Fetch Amazon order details on support tickets directly from your Amazon store to make the support process easier with Amazon Order Fetch - UVdesk Open Source module.
For more details - https://store.webkul.com/amazon-order-fetch-uvdesk-open-source.html
Hello @bansalvaish
Please follow this user guide - https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/
Thank You
Hello @bansalvaish
You can go through with this guide for translation of the helpdesk project into the desired language - https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/
Thank You!!
@rajeev thanks for reporting this issue. You may get the solution of this issue in one of another post. Check Here.
@ChandanHJ
Kindly cross check your database password, If your database password contains some special character(such as #$%@) then change your password and make it without special character.
And also check max execution time if it is 30 sec then increase it. check here.
Thank You
@ChandanHJ
Check Following Cases:
Before setting up your project check below things and make changes accordingly:
Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In apache2.conf, Allow Override needs to be set to All for the directory block as mention below:
<Directory /home/users/www>
Options Indexes FollowSymLink
AllowOverride All
Require all granted
Note: Need to run below commands for enabling mod rewrite rule:
a2enmod rewrite
Then, restart web server:
service apache2 restart
Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without special character.
Case 3. Allow read-write permission for below file & folder:
For .env file – chmod 777 -R path of .env file of UVdesk project
For var folder -chmod 777 -R path of var folder of UVdesk project
For config folder – chmod 777 -R path of config folder of UVdesk project
Case 4. And also check max execution time if it is 30 sec then increase it. Check here.
Case 5. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.
After that, restart your server by.
service apache2 restart
Lastly, clear your project cache by:
php bin/console c:c
You can also raise your support ticket at support@uvdesk.com by mentioning all above environment so that your query will resolve in high priority.
Thanks.
@travistaylor
please let us know which system environment-
Hello @herman
All automation in UVdesk can be possible through workflow, for more details refer to this link - https://docs.uvdesk.com/uvdemo/productivity/workflow.html
Also, do let us know which variant of UVdesk are you using? Open Source or SaaS Helpdesk? so that we can assist you accordingly.
Thanks & Regards
UVdesk Team