administrators

I'm sorry to see no reply from UVdesk staff, there is nothing else I can do. You just need to try to wait.

A short video that show how to generate the Uvdesk folder that you can compress and upload by FTP. Also showing how you can run and install Uvdesk on localhost.

https://youtu.be/shZG2UJm4-4

@Komal-Sharma Thanks for the answer, I will keep this topic as unresolved until you never release a fix. Thanks.

@Aurelio you are welcome, let's wait a UVdesk staff reply

@Aurelio sorry, my root file has personal data.
You need wait a reply from the UVdesk staff.

I suppose you have already downloaded the root file from the UVdesk https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

@Aurelio Thank you for the infos. Please hold on for a reply from UVdesk staff.

I'm using UVdesk and I don't have experienced this issues.
UVdesk staff reply can take more time then my reply.

@Aurelio Hi and thank you for your question.

1. What version of UVdesk are you using?
2. What version of PHP are you using?
3. Did you check your server error log?

How you installed UVdesk: docker, SSH, FTP?

Those questions can help developers to reply to your topic.
Developers reply can take a little bit more long than mine reply.

@dsehrawat thanks for the feedback.
As no reply has been made I'm trying to tag developers for a reply.
Sorry for the delay.

@vipin @Sanjeev @Komal-Sharma

@dsehrawat still have this issue?

@aryf thank you for the updates!
Additional info can help UVdesk staff and developers to reply to your forum request:

• version of PHP?
• are you able to replicate the issue in different browser?
• are you able to reproduce the issue also in the demo?