Posts made by peopleinside

@CamiloTirado I dont know because I don't use SES Aws email. You may try to configure another different email address not SES Aws email for see if you are able to make it work.

@CamiloTirado on the host you may not need to use something like this: {domain.ext:993/imap/ssl}INBOX as the guide I mentioned explain?

@CamiloTirado Hi, what settings are you using?
What are you inserting in UVdesk for configure the SMTP?

Take a look at the guide: https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

@Donald-T-Walker maybe you need delete the email as uvdesk never delete emails.
Once email that has generated ticket has been deleted you can delete the ticket.

If the ticket has been create from the web you will have no issue on deleting it and will also not need to delete email as will be no email.

You can restore a deleted ticket only if you never deleted for two times. Navigating the ticket system you will find delete ticket section and from here you can restore.

Issues: https://forums.uvdesk.com/topic/1869/issue-with-recaptcha

Hi, I installed ReCaptcha https://helpdesk.peopleinside.it/it/usr/create-ticket/ but seems is not correctly installed as I get spam customers without emails.

In the ReCaptca console I see an alert regarding my helpdesk

We have found that your site does not verify reCAPTCHA solutions. This is required in order to use reCAPTCHA correctly on your site. For more information, please visit our developer site.

https://developers.google.com/recaptcha/docs/verify#api-request

How can I resolve?
Thank you!

I do something wrong in the adding process?
https://forums.uvdesk.com/topic/1840/add-google-recaptcha/4

You should improve, make more easy insert captcha u.u

I see in the source code of the creation ticket page g-recaptcha-response exist so is really possibile is Google alert that is wrong? Happen only with uvdesk not with other applications.

Also sometimes I'm finding customer in ticket system that has no email address and is spam created by the webpage so I'm in dubt Google message is not wrong... something is not good.

@Christophe umh I think email certificate is managed by your control panel. Don't now but if your certificate is expired maybe you have issue, if still be valid should be not a problem if you installed after the certificate release the uvdesk

@Christophe maybe your certificate is not trusted and this solve the issue. Your connection is now secure seems by a self-signed certificate that is less secure respect to have a valid certificate but better that not having an SSL/TLS connection.

In my case I don't need this as I use let's encrypt certificate who is recognized.

I'm happy to read you resolved.
Maybe you can contact the control panel or the software that manage the email and suggest to support a valid certificate recognized so you don't need to bypass the certificate validation.

@Christophe I'M using this settings and works, if this doesn't works maybe you can have a mail server issue.
Don't know sorry.

@Christophe Let me check my istall.
You can try {domain.ext:993/imap/ssl}INBOX

@Christophe I think you cannot use a secure port 993 without TLS/SSL or will be an insecure port.
I do not suggest to use email that doesn't support secure connection as you will have security issues.

Port 465 should be also secure, I don't think can work without TLS/SSL

Hi @Christophe, I think port 993 is secure

@manata I'm happy to read you have resolved. Enjoy, stay safe and have a nice week

@bansalvaish Also email created from a PHP application not open tickets.

This can be a security measure but how if an abuse report come to the abuse email address that is managed by the ticket system?

If this is a feature you should maybe let ticket open but warn with a banner that email comes from not a fully authenticated email address so can be a security issue reply or trust the ticket.

I use live helper chat on my website and tested that if someone send an offline message and this message is delivered to my support ticket email address the ticket is not opened, UVdesk mark the email as read and if I don't see this email in the email inbox I'm not informed in UVdesk about the support request email because no ticket are created.

@bansalvaish This is a good idea but anyone can steal the picture of the user profile.
Your community support also badge, I suggest to implement it. you need also add re captcha on registration.

This is my suggestion thanks anyway for the help.
Will listen here when the issue will be resolved. Don't know if you will open a GitHub issue for this I will follow.
Thank you again, have a great day and week!

@bansalvaish thanks. As suggested on Skype you should work also in the community for have a badge if you reply from staff profile or will be confusing understand when is the team to reply

@manata maybe the issue occur because you installed as localhost and works.
Issue is when you can to change domain so using IP.

I never tested moving UVdesk from a domain to another, don't know if you need change some configuration file.

@Sanjeev

@manata I installed UVdesk by FTP and by the web interface. I never used yet composer for UVdesk.
I use it in a domain, never tested on local. You may need help from UVdesk team but they may be busy as there are some urgent issues to resolve.

They will reply asap I suppose.
I have no issue on reach UVdesk on a domain.

@manata Strange. Sorry I don't try on localhost or IP. I use UVdesk with a domain but the screenshot that Sanjeev showed you seems is not on post 8002.

Maybe the fact is lightening on port 8002 is set this somewhere?
Umh... I have no idea. I'm not good installing on localhost.

I suppose this is a internal network IP. Just UVdesk is not working?
Are you able to reach other applications on the same IP address?

@manata well, digiting the uvdesk folder did not work without the : and port after the IP?