Posts made by peopleinside

@storrington the bad news editing the core code is you can loose the edit when you update UVdesk.

@Komal-Sharma Is not working on PHP 8.2 because some errors seems occur while run the Cron Jobs. I will wait.

@juancarlosfelipe upgrade is not easy actually on my opinion.
You can check the following post: https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

@juancarlosfelipe you can look at this article: https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors

@juancarlosfelipe when you log-in in the admin dashboard you can create workflow to create email notification for operator.

If the issue is that the ticket email are not converted into tickets this is a different issue.

@juancarlosfelipe we can help you in English.
You can try to set a workflow for inform the operator about the ticket.

@Komal-Sharma thanks, the question is when will be.

Currently the PHP error log show deprecation notices and errors if PHP 8.1 or PHP 8.2 is in use, also the cron for manage ticket by email gives error if the PHP used is 8.2

Is time to support those PHP versions, please made a fix and an update asap.

Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
   locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

3. Allow read-write permission for the below file & folder:
   For .env file – chmod 777 -R path of .env file of UVdesk project
   For Var folder -chmod 777 -R path of var folder of UVdesk project
   For Config folder – chmod 777 -R path of config folder of UVdesk
   For Public folder – chmod 777 -R path of the public folder of UVdesk
   For Migration folder – chmod 777 -R path of the migration folder of UVdesk

4. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time and restart your server.

   And clear your project cache by:

    php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

php bin/console doctrine:migrations:diff

php bin/console doctrine:migrations:migrate

And clear the cache of the project:

php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

Source

@Komal-Sharma Thanks for your help.
Maybe if you cannot improve the fact uploading by FTP create files and folders permission issues, you can evaluate to show an error message if the installation wizard take too long with a link to a guide or instruction about what the issue can be and how to fix it... so user never need wait a support reply to figure out how to continue the installation

@User25 Great, I'm happy to read you have now resolved

@User25 this happen some times and we need wait a reply from the UVdesk staff as I'm not a developer. You can try to do again the installation with maybe a database password that has not special characters. I always believe the setup process and the upgrade process should be improved as sometimes create issues, on my point of view and seems you are confirming that.

@IwataNeo I'm happy to read you have updated your PHP because PHP 7.4 is risky as is no more supported and it is old!

I am also happy to read the upgrade of your PHP version from 7.4 to 8.1 resolve the issue!

Thank you for the update!

Ok thanks.
As you invited to follow the user by ticket I am marking this issue as solved here in the forum. Fell free to upddate the discussion when you have debugged the issue by the private ticket @IwataNeo

@Komal-Sharma any update on this?

@thehazzard I'm sorry to see no answer yet.

When you run the setup the system usually ask you what prefix having in the URL for customer and operator access.

Usually also on the top of the support page an access button is available for customer as you can see in the demo: https://demo.uvdesk.com/

So the URL to access the operator dashboard can be customized for each install.

For example in the demo CUSTOMER LOGIN ARE https://demo.uvdesk.com/[...]/en/customer/login

OPERATOR login are: https://demo.uvdesk.com/[...]/en/member/login

https://forums.uvdesk.com/topic/1858/when-agent-is-created-no-info-on-where-login-is-present-on-the-welcome-email/4

@sanjaypasari Hi. There is not an auto-update of I'm not wrong.
You can subscribe to new release on GitHub: https://github.com/uvdesk/community-skeleton/releases.

https://docs.github.com/en/account-and-profile/managing-subscriptions-and-notifications-on-github/setting-up-notifications/about-notifications

Maybe new docs on how update will be made, until that you can read the following post: https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

@murtazahashwani hi and welcome.
Can you add more details please? Your picture is an operator picture or an user picture: i mean are you a customer of the ticket system or an agent?

What kind of error is showed, what steps you follow.
Are you self-hosting the UVdesk? If yes what version are you running and on with PHP version?

@Stevek great, if you need any help feel free to ask in the community.
Some technical question that need a developer reply can take more time then my replies

@Stevek Welcome in the UVdesk community!
I hope your time is going well!

You can have custom field with additional add on that is not free.
More info can be found here:

Additional apps that you can add to the open-source UVdesk helpdesk system

To be more specific to your question the component you need would be this:
UVdesk Open Source Custom Fields App