Hi @Brandon-2021 thank you for your post. A staff member will reply you asap. Sorry for the delay.
Your post was in the moderation queue. I informed UVdesk team about your post anyway they will check forum soon.
If no reply feel free to update me here but be sure a reply will arrive.
Please be sure to use the latest UVdesk version https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.13 check also if you have some particular error log file.
@JIOB @Sanjeev great idea this has been requested here: https://github.com/uvdesk/community-skeleton/issues/291
You can edit uvdesk/support-center-bundle/Resources/views/Themes/cookiePolicy.html.twig
I suggest to only change the link because if the text is edited also translation will need to be edited or will not work.
@Sanjeev Thank you for all your help.
Have a great Sunday and new week. Take care of yourself 
@Sanjeev Understand. In my case I found just thanks to the screenshot shared on the issue.
Another point: user that update from zip need backup some files, resume that and replace the new public folder with the old one so it will not miss favicon, attachments, logo, etc.. but by doing that if you made for example update to css in the public/bundles user will loose updates.
@Sanjeev I just don't understand what is the sense to put the ReCaptcha in the operator profile settings.
All operator will have this ReCaptcha field when they visit his profile?
I think is more logic find the ReCaptcha settings in branding or spam to be showed in one page and not in all operators profile.
Is also hard find reCaptcha under operator profile as the captcha is something placed not only on the
login but also on ticket creation and is not something applied to the single operator profile but on the full UVdesk install.
@Sanjeev said in GitHub page not updated:
In my latest try to update, once files was replaced get an error because some new required tables was not present in the database.
Please run below commands:
php bin/console d:s:u --force
php bin/console assets:installAlso is impossible from this zip file name understand what version user is downloading.
When you will download the zip from here after extracting this zip you will see project with version name as well.
OK so you missed to indicate:
From old installation replace the public directory to the new installation to keep user profile photos and attachements
and thanks to this screenshot https://prnt.sc/111jb37 in the issue https://github.com/uvdesk/community-skeleton/issues/380 I found the ReCaptcha.
I don't understand how this can be placed at operator profile.
Every admin or operator profile will have a captcha settings?
As the captcha are added on all UVdesk page I was sure to find it in Branding or in the Spam settings, not under the operator profile.
All seems work fine now, I need just test ticket creation from email and web.
@Sanjeev this works but I loosed my UVdesk logo that is not working and once logged in I don't see any reCaptcha settings.
@Sanjeev said in GitHub page not updated:
We have updated project zip with latest version 1.0.13 here.
You need to just download this zip and after unzip it you need to just setup project(using web installer or command) also you don't need for composer for this.
You made me loosing my time, sorry if I tell you.
Replacing this new folder doesn't allow to update. As soon i go on the UVdesk user or operator login page get error 500.
I need wait a reply to the ticket I have opened.
@Sanjeev Again incomplete informations on how to update: seems you are giving info on how to install and not how to update. I will try this zip file but I have already tried to update to the latest version and I get an issue with the captcha maybe because you have updated also what is need in the database so is not clear to me how the update can update the database of an existing installation.
In my latest try to update, once files was replaced get an error because some new required tables was not present in the database.
Also is impossible from this zip file name understand what version user is downloading.
https://github.com/uvdesk/community-skeleton#direct-download
Let download an old version. Is important to keep updated content, fix it
Will be useful a zip file that can work without composer means can be installed without composer.
Also can be useful have in the operator panel a button that allow to do necessary command that require composer, for example a button that do: php bin/console c:c
When you announce a new version, will be not bad also add instruction on how to upgrade.
I suggest also to give users option to have the packaging that not require SSH and composer.
I tried to update but I get a ReCaptcha error that generate a 500 error. I have a ticket opened about this issue.
If you have moved the ReCaptcha to be stored in the database I'm asking how tell to an existing UVdesk installation to update the database ... and if this will be necessary with this latest update.
Error say uvdesk.recaptcha doesn't exist in the SQL.. of cure if I'm updating and is not a new install... but cannot see you mention database need to be updated and with steps follow.
Also if you are using gmail you need to enable less secure app for gmail to use IMAP.
I don't suggest to customers to enable in Gmail less secure apps.
As the Google guide say
less secure apps can make your account more vulnerable
Instead of enable this that for security, on my opinion is better use the two factor authentication than generate and use in UVdesk a specific password for app.
Security, should be the priority.
If you allow less secure apps means you have no good Google security settings and your account may be vulnerable for hacker but also if you forget the password or try to login from a new device. You can be locked out of your account.
@parvinder I don't suggest to keep less secure app active in your Google account.
I also suggest to have always the 2 step active and to be sure to have full recovery info always updated on your account, not just the recovery email.
@Sanjeev Thank you, how to update for whose are using composer 2?
UVdesk looks like to be a great open source ticket system project.
Looking on the Internet I place this ticket system at the first place.
Personally I think OsTicket will be a more complex ticket system that allow to have more functions but is not yet responsive and this is a big issue, it also come with an issue that convinced me to migrate to a different solution.
Actually there are some issues that need fixed and this has the priority.
Recently an issue has been created after the responsible file for ticket creation has been updated MailboxService.php, on my test is now no more creating ticket from emails.
There is another issue regarding ticket creation that seems interesting:
But also this issues or feature requests looks like to be very important to me:
A great new version will be maybe released but still have some important issue to fix before be released:
Another important missed feature is to support different SMTP for different departments.
I have different department like:
with different email address: support@ abuse@ privacy@
actually the help desk is configured to send email by the email address helpdesk@
and are able to open ticket if email is reached at support@ abuse@ privacy.
Ticket are created on the relative department but if the operator reply the reply comes from helpdesk and not from the relative department email address.
If someone send an email to the abuse email address the abuse email address will not reply to the ticket because the ticket will send all email notifications and reply from a different email address that is helpdesk@
UVdesk allow to set different email address so I think should support different SMTP that can be associated to department.
Department privacy should send replies and notification from the privacy email address not helpdesk@ same for abuse and other departments.
I hope soon issues can be fixed and UVdesk improved.
UVdesk need also to be updated in the code to reflect the latest jQuery update.
This post is like a remind and report to evidence really important issues and missed feature that are important.
Let me also think there are a lot of work to do so this will require some time, just hope the development can still work on this issues and missed essential features.
Love UVdesk.
@Sanjeev I'm trying to install from zero the version you linked here.
I'm able to setup database and email but when I need to do clear cache I get fatal error:
php bin/console c:c
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 351
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 385
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 394
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 408
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 416
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 451
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 529
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 559
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 637
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 638
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 640
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 678
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 679
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 681
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847
PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847
In CheckExceptionOnInvalidReferenceBehaviorPass.php line 86:
The service "security.context_listener.0" has a dependency on a non-existent service "Webkul\UV
Desk\ApiBundle\Providers\ApiCredentials".
So seems I'm not able to... use from zero your install or anyway you need fix things
Umh I get this after changing in .env file dev to prod and cleaning cache.
I suppose you use to test with dev and not with prod.
Your latest UVdesk are broken if is prod.
For switch to prod can you confirm is just necessary change dev to prod and clear cache?
I was able to test in dev (not in prod for error above) your last Mailer file and I can confirm ticket are not created.
@Sanjeev If you did not change the file for resolve the issue that ticket are not opened I tested the file without any ticket.
The old file I have work and the new did not work. Ticket are no more created. I send an email to my support email, cron run, email is flagged as read than ticket is not created.