Posts made by peopleinside

@harish thank you for your message!
I never tested UVdesk in localhost. What is the PHP version used?
Maybe do you have some issue with .htaccess file.

If no replies from developers here I suggest to test the software on the server, if is possible.
Free support about the open source can be limited, if you need more deep help you may reach the UVdesk team.

Developers should reply to this post in the next hours / days but there is no guarantee.
I remember you UVdesk has also a hosted version: https://www.uvdesk.com/en/pricing/

I hope you will be able to solve your issue soon!
Have a nice day and time!

@WisTex I'm sorry to see no developers replied to this thread.
@vipin @Sanjeev

If no reply persist you can try to open a ticket here:
https://support.uvdesk.com/en/

@wistex thanks for the infos.
PHP 7.4 should be fine.

Check on the forum chat, I wrote a private message in the main time we wait a developer reply.

@wistex mailparse checks has been passed when you installed UVdesk?
Be sure to run a PHP version greater than PHP 7.4 (that will be soon deprecated).

How you installed UVdesk? GitHub, SSH, Composer?
In the Dashboard footer of UVdesk do you see the version of UVdesk?

This questions can help developers to better help you.

@wistex Let's wait a developer reply (maybe this will require some more time and maybe the reply will arrive tomorrow).

@vipin - @Sanjeev

@wistex try to clear cache and see if refreshing the email setting page fix the issue with the wrong email support@localhost.

To clean cache: go on SSH, open UVdesk folder root, be sure to be not logged as root user, and lunch the command to clean cache: php bin/console c:c

The host should be compiled as your latest example:

{example.com:993/imap/ssl}INBOX

but this will not work if your server has not a valid SSL certificate.

If this is the case you need to try a LESS SECURE option:

{example.com:993/imap/ssl/novalidate-cert}INBOX

@wistex from the admin UI of your UVdesk install, what you see on settings/email/settings: do you see a correct email address or a localhost email address?

Have you also checked to have setup the email on the two admin UI pages in UVDesk: mailbox and swiftmailer?

Consider that UVdesk actually never verify if you put correct credentials so, if something in the configuration is wrong, you get errors when fetching email.

In settings, mailbox what host you inserted in the filed host of the desired email address?

@wistex said in Mailbox Not Found - cPanel Email IMAP:

php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test

Hi, maybe the ommand should be:

php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test@example.com

intead of:

php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test

because test is not an email address.

@hkowalski sure!
I'm sorry for the delay.

@vipin / @Sanjeev any help please?!

@hkowalski Hi and sorry for the delay.
Your post seems need a reply from developers, they can take sometime to reply.
Thanks for your patience.

@isidoro Hi and welcome!
You can find the supported languages maybe here: https://github.com/uvdesk/community-skeleton/tree/master/translations

What language are you interested in?

@blckhwk thanks for the update, I'm glad you resolved!

@elhanan-fine You can try to use PHP 8.0 or PHP 8.1 as PHP 7.4 will be soon old https://www.php.net/supported-versions.php

In the main time we can wait here a reply from developers, in the case the PHP version is not the cause and the solution.

@elhanan-fine
thanks for your message!
I'm sorry to see you are getting an error.
What version of PHP and UVdesk are you using?
Where you downloaded UVdesk?

@savelam great, thanks

@webmaster22 Can you please provide steps to reproduce in the demo?
If you can maybe a short video or GIF also.
Also be sure the browser affected is updated and be sure the issue cannot be caused by some active extension.

@webmaster22 have you tried from different browser and also on incognito mode to be sure it's not a browser issue?

Are you able to reproduce even in the demo?

@savelam great, please keep this topic updated so when a solution will be available, we can mark the topic as solved.

@komal-sharma said in RFC 2822, 3.6.2. compliance error when sending a ticket:

@savelam

Share your email id which you using to create a ticket.
we will check to create a ticket from your email id.

You can share privately by using a ticket: https://support.uvdesk.com/en/customer/create-ticket/
Insert email adress on a forum can generate spam to this email address

@savelam understood. Sorry I have no idea so... we need a reply from developers.