Posts made by peopleinside

@Sanjeev perfect, this resolve my issue.
In ConfigureHelpdesk.php the version was still 1.0.13 now fixed

@admin currently seems UVdesk support mobile template for customer but not for operators.
UVdesk just have a mobile template for operator that imitate functions. Maybe in the future UVdesk will have a full mobile interface also for operator that never remove functions that are available on desktop for now... I have to change CSS every time UVdesk is updated or I will be not able to delete more tickets, delete a single ticket, select multiple tickets, etc.

@Sanjeev UVdesk was not updated or installed by Softacolous, I just imported my existent install.
Checking the file you mentioned the version here is 1.014 so I think Softacolous is not taking info of version from this file. When I log-in on my operator Dashboard the version showed in the footer is correct, is Softacolous panel that show I'm using version 1.0.13 so I suppose the Sofacolous software is reading some else file that UVdesk never updated.

@Sanjeev great, thank you!

Hi, I upgraded to version 1.0.14 but since long time Softacolous show I have installed 1.0.13.
With file I should update in UVdesk for fix this? Thank you.

No problem @Sanjeev , it's a pleasure try to give a small help.
Today I'm adding some new informations: a small guide on how to rewrite URL, just below.

How to remove public folder and also index.php from the UVdesk URL

In the main UVdesk root folder you need have or add an .htaccess file with the following rules:

RewriteEngine On
RewriteCond %{REQUEST_URI} !^/public/
RewriteRule ^(.*)$ /public/$1 [L,QSA]

In some occasion I discovered my UVdesk installation was showing index.php in the URL, for hide that I added some rules in the .htaccess file, this time inside the public folder.

In the public folder you need have an .htaccess file where you may want add

RewriteEngine On
RewriteCond %{THE_REQUEST} ^GET.*index\.php [NC]
RewriteRule (.*?)index\.php/*(.*) /$1$2 [R=301,NE,L]

Also if you want force HTTPS you can add:

RewriteCond %{HTTPS} !=on
RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

In the existent .htaccess file inside the public folder you should already also have the following code:

<IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteRule ^(.*)$ ./index.php/$1 [QSA,L]
    RewriteCond %{HTTP:Authorization} ^(.*)
    RewriteRule .* - [e=HTTP_AUTHORIZATION:%1]
</IfModule>

Now your installation should work without public and without index.php showed in the URL.

@leandrorocha I'm sorry for issues faced.
What version of UVdesk you installed?

I don't use CPanel but some script install can be not updated; if you are unable to see UVdesk work I suggest to install manually and see if this resolve the issues faced.

https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

@leandrorocha Hi, I'm sorry for the issue faced.
Are you able for example to configure a Gmail account or an email that is not managed by CPanel?

This is for know if the error is made by you.

Can be useful know what configuration are you using without include in the forum password or other sensible data.

Incoming Mail (IMAP) Server

Transport: Select transport as Gmail, Yahoo or IMAP
Host: Every email service has unique IMAP HOST like Gmail – {imap.gmail.com:993/imap/ssl}INBOX, Yahoo – {imap.mail.yahoo.com:993/imap/ssl}INBOX
Email: Put email address of IMAP(incoming mail server)
Password: Enter password of given email.

The above text is from the UVdesk guide.

You may have issue if your email managed by CPanel never support / use a valid certificate.

@Sanjeev thanks, for now I removed special character and resolved in this way.

@agoudsmit I'm admin in my UVdesk but I get alert so I think is not this.

@agoudsmit have you checked operator is assigned to the default group and not to other group?
What other group you see other than default?

@agoudsmit I suppose the issue is in the workflow you showed in the first screenshot. You need add action to assign ticket also to the team not only actions to send email to the team.

@agoudsmit when customer open a ticket do you see this ticket assigned or not assigned?
If is not assigned than this is the issue.

You don't need to create another workflow, just add (as in your screenshot is missed) Actions: assign to helpdesk team or the right group.

Customer receive the ticket email?
Is only operator that miss email notification?

@agoudsmit when a ticket is opened customer receive the email? I suppose yes from your screenshot.

The issue is only with agent that never receive the email notification? In this case maybe you miss a workflow that assign the ticket to the right team: if the ticket is not assigned no one will be notified.

You can add, in the ticket created workflow an action to assign the ticket to the helpdesk team

Hi @agoudsmit,
welcome on the UVdesk community!

I hope the day and the week is going well.

• Can be useful know what workflow you have: a description or a screenshot. Please cover personal or private infos and email address.

I modified the create ticket workflow

The email notification was working before your edit?

Hi,
some months ago I suggested to add attachments protection feature as in OsTicket
https://github.com/uvdesk/community-skeleton/issues/270

Today I see the defaults robot.txt file is placed under the main root folder of UvDesk and not in the public folder.
In my installation for make UVdesk work my domain is pouting directly to the public folder so, if like me other users will setup UVdesk in this way I suppose search engines will be able to crawl and index attachments... also if someone want scan attachments maybe is sufficient create an engine that never read robot.txt files.

The robot.txt file should be present in the public folder not outside of the public folder and in future the attachment should be accessible only to users of ticket and operator that are following the ticket for security.

In OsTicket with a check box user can choose if enable this or not.
The attachment of the public Knowledgebase should be not affected.

I see the issue, UVdesk never support special character so the database password should not be strong with special character... only letters and numbers.

While I'm trying to celan cache I get an error:

Error thrown while running command "'c:c'". Message: "Malformed parameter "url"." ["exception" => Doctrine\DBAL\Exception^ { …},"command" => "'c:c'","message" => "Malformed parameter "url"."]

How to resolve?
I see I wanna change database password so how can I do if password is encoded in .env file?

How can I change database password?

This is wrong:
https://forums.uvdesk.com/topic/1853/how-to-edit-database-info

A new procedure is available since from version Stable Release v1.0.14

Instead of many different composer update command you can use:

composer update

in the main UVdesk folder but before do that maybe you need follow some steps if you get an error.
https://github.com/uvdesk/community-skeleton/issues/418#issuecomment-865887004

Make always a full folder and database beckup before try to update or to do any edit.

Hi @leandrorocha UVdesk can support different languages but seems actually in the open source self hosted version there is no an option to change or select the language by using a dropdown menù.

In my installation I generate an external service translation embed code than I implemented the desired language.
You can see here. where you can find two flags: Italian and English.

Just generate embed code with only flags and not the drop down in my case than I added the code in the footer and header as <li><li/> before the Home button in main-uvdesk/vendor/uvdesk/support-center-bundle/Resources/views/Templates/footer.html.twig (or header.html.twig)