Posts made by peopleinside

@DHO thank you for your feedback!
I'm happy to read you was able to resolve.

Thanks again for the update!
Have a wonderful day and week

@dwijadas I suggest to try to install latest UVdesk by using FTP or composer.

With Composer: https://www.uvdesk.com/en/blog/installation-open-source-helpdesk-uvdesk/

With FTP, the file can be download at https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

Once file upload just load the public folder to run the setup.

In this way you are sure to have latest version.
You can check what is the latest version here: https://github.com/uvdesk/community-skeleton/releases

@dwijadas
Hi and welcome in the UVdesk community.

For safety instructions on how to install UVdesk and download from an official source user can sourf here: https://docs.uvdesk.com

External sources can be not safer as the official releases of UVdesk.

All documentation are readable at the link above.
About your question let see if UVdesk staff has some suggestion to give to you.

Your post was approved but some text has been moderated for the community safety. I leaved the GitHub link also if looks to be not an official source and can be dangerous (code has to be examinated).

More info about the moderated content has been sent to your account contact info.

The GitHub repo you linked seems to be not updated since 2020 so can be not be safe also because seems old.

@DHO Hi, sorry for the delay in approving your post.
When you see the error can you confirm the email is really not sent?

I think maybe something can be not correctly configured in mail settings.
In MailBox account email settings what did you put in the host field?

https://docs.uvdesk.com/uvdemo/settings/mailbox.html

@sabufrancis great, thank you for your feedback
I'm happy to read you figured out.

@sabufrancis Hi, thank you for your report.
With UVdesk version are you using?

The issue happen for operator or for customer?
I tested for operator but I was unable to reproduce.

https://demo.uvdesk.com/

Once the demo is created I change the admin email with mine email.
Logout, request a password reset to the new email.

Got email , i don't click any links and I try to login in UVdesk with my password setup when changing email.

I was able to login.

I tested also for customer and I'm also unable to reproduce the issue reported by you.

@emmanuelkatto Hi and welcome.
You can try to check this links:

• UVdesk - How to use Swift Mailer
• UVdesk - How to use E-mail commands ?
• UVdesk - How to use MailBox

Hope those links can help you

@manu-v still this problem present?
Seems the link in the initial post made by you is no more valid.

You can try to use browser developer console to see if there are some errors when you load UVdesk.

@ridwann03 marking as resolved as no reply has been made by you.
If you still need help please answer to the reply that was made for you.

Seems I'm simply ignored, no answer on GitHub and no answer on the forum.
I'm asking if I made something wrong to you. I see replies in the forum to users while my topic seems still be ignored.

This is not the first time I try to ask a question on the public community and feel ignored while other topics created by other users get replies.

OK... I take note of it and I am sorry for it.

Hi,
I created some custom CSS for have the Dark Mode active.

Is not looks really very professional but is a small solution to have a small dark theme active if Windows is dark.
When page load a white background still be showed, can you tell me what is the CSS name of that background loader (white and transparent) so I can add to the dark mode rule to use a darker transparent loading background?

Thank you!

@Ultra-Plankton remember also that in the browser you may need load the public folder because if you see a default Apache page can be the URL in the browser that is wrong.

https://yourdomain.ext/uvdesk/public/

@Ultra-Plankton what steps did you follow:

• were you able to install composer 2?
• after that was you able to run the installation wizard? If yes all checks was green passed?

After the installation the home page of the ticket was showed correctly?
Maybe a video of the installation process and encountered issue can help better to understand.

@Ultra-Plankton If I'm not wrong, those can be just warnings for UVdesk developers.
I think you can ignore them. Is the installation working?

@noman thanks for the clarification. Let's wait a UVdesk staff reply

@noman I don't think additional info are necessary on this post: if you need follow the solution on this topic you need simply find the patch indicated in previous post. if you have difficulty you can include some screenshots to make us understand better.

Hi @noman are you an automated profile?
I don't understand well your question: this is an open source ticket system. If your disk space is full the app cannot work as any other app.

Tickets are not deleted himself, if you need space you need maybe delete tickets.

@Ultra-Plankton thanks for the info.
Composer can run with PHP 8.x but you need use the updated composer version 2 the latest.

Also latest UVdesk version is v1.1.3
https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.3

For know why the error and what to do we need wait a UVdesk staff reply

@Ultra-Plankton what PHP version are you running?

How did you installed UVDesk: using composer, Docker or what?
What version of UVdesk are you trying to install?

This infos can help developers and staff to reply to your topic.

@Ultra-Plankton I'm sorry for the delay. I'm no more active as before in this community and your post was holding a moderation.
I approved it, soon a UVdesk staff will reply to your question.

Thank you for the patience.

Tagging: @Komal-Sharma