Posts made by peopleinside

@Ahmed I see you asked to Karma, let's wait her reply as Im not a developer.
https://forums.uvdesk.com/topic/2105/configuration-problems-and-or-errors-in-code/14?_=1669231438502

@Ahmed Hi, please try to follow steep as suggested below after you taked a full backup copy of your UVdesk installation

https://forums.uvdesk.com/post/3657

I'm marking this topic as solved as the topic has been started from the author that has received the reply.

I'm sorry to see no reply from UVdesk.
@Komal-Sharma

@compay thank you for your update, let's wait a staff reply from UVdesk

If you are facing install issue check also the following post: https://forums.uvdesk.com/topic/2098/impossible-to-install-stall-at-step-1-on-php8-step-4-on-php7-3/9?_=1667806532859

@mmasri6 I'm sorry to read about your support experience.
I'm not part of the UVdesk staff but I'm just providing help here, you get a reply from a UVdesk staff member that suggested to share some file content by ticketing.

I cannot help more unfortunately and also if this topic still be flagged as unsolved I dont think you will get more help.

Solved or not is just a way to help understand topics with a staff reply or topic that still need the Staff attention.

Usually UVdesk staff reply to tickets but you may need have patience as the reply is not maybe so fast. Developers and staff can be busy.

@mmasri6 you have been asked to open a ticket. The Staff will follow you by ticket. You can always update also this discussion once your issue is solved. Is not possible for me follow the case in the ticket so the topic is solved because you get the reply to open a ticket

@mmasri6 Thank you for your post!
As soon as possible a developer or staff member will reply here.

@svermigo in the maintime you wait a reply you can provide more info about your install:

PHP version used, UVdesk version used installed how? SSH, FTP from where?

As soon as possible a developer will reply to your topic.
Thank you!

@svermigo Thank you for your post, let's wait a reply from developers
@Komal-Sharma @vipin @Sanjeev

I'm closing this as no answer from the UVdesk team has been made.
If you still need support you can try to open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

I'm marking this as resolved as the staff is working on a fix.
Please hold the new version and test it, if still have issue update this thread or open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

I'm closing this as no answer has been made.
If you still need support you can try to open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

I'm sorry to see no reply from UVdesk staff, there is nothing else I can do. You just need to try to wait.

A short video that show how to generate the Uvdesk folder that you can compress and upload by FTP. Also showing how you can run and install Uvdesk on localhost.

https://youtu.be/shZG2UJm4-4

@Komal-Sharma Thanks for the answer, I will keep this topic as unresolved until you never release a fix. Thanks.

@Aurelio you are welcome, let's wait a UVdesk staff reply

@Aurelio sorry, my root file has personal data.
You need wait a reply from the UVdesk staff.

I suppose you have already downloaded the root file from the UVdesk https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

@Aurelio Thank you for the infos. Please hold on for a reply from UVdesk staff.

I'm using UVdesk and I don't have experienced this issues.
UVdesk staff reply can take more time then my reply.