Posts made by peopleinside

@theochvas glad you resolved!
Congrats and thanks for your message and for sharing the solution that worked for you!

@ricsca you can insert an .htaccess file to hide public in the URL, this is explained in the link that i give to you. (https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time/2?_=1642331838483)

Seems you have not understood how UVdesk need to be installed.

Did you read carefully the link I give to you?
You can choose to install UVdesk by FTP by uploading all the files and not only the public folder than you need follow the post instruction to understand how to point to the public folder without the public folder is showed in the URL.

UVdesk can be also installed by SSH and how is explained in the link given to you.

@ricsca sorry but the live chat is not integrated. You can integrate by using a third part service: n UVdesk branding section you can insert a embed code for third part service live chat.

You have to choose a live chat service, you can do with a Google search.. there are many websites and company that offer different plans.

@ricsca Ciao,
su questa community i developers danno supporto in Inglese.

Hi, on this community developers can give support in English language.

UVdesk non è l'unica applicazione che funziona con file esterni alla cartella public e file interni a tale cartella. Alcuni file esterni dalla cartella public sono utili ma non devono essere accessibili ai visitatori, per sicurezza, mentre l'utente deve accedere solo all'interfaccia pubblica nella cartella public.
Conosco altri software open source che hanno lo stesso funzionamento.

UVdesk isn't the only application that works with files outside the public folder and files inside that folder. Some external files from the public folder are useful but should not be accessible to visitors, for security, while the user only needs to access the public interface in the public folder.
I know other open source software that have the same functioning.

Quello che devi fare è seguire le guide di installazione.
What you should do is following the guide to install UVdesk.

https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

@arymaynart great solution

@arymaynart thank you for your question!
Please allow some times to get a reply from a developer.
Thank you

@hernandezfo2 Thank you for your message, please hold on for a reply from a developer.

@mxdevito please try to debug the error:
check your server error log messages and if any error please report here. Be sure to hide personal or private informations.

You can also activate the dev mode in UVdesk and try to load the page that give 500 error, an error should be print in the screen, reporting the error here can help developer to understand what can be wrong.

• How to debug errors

@mxdevito thank you for your message!
Please wait a reply from @Sanjeev , they will reply asap.
https://forums.uvdesk.com/topic/2000/disable-knowledge-base-permanently-and-redirect-to-customer-login

@theochvas with greek text you mean Greek language?

Sorry if I ask but English is not my primary language and I may have some difficulty in understanding . I suppose is the Grek language, i don't know that language as I use Italian and English.

I have not tried to import the backup to the db,
The export made is for reporting and backup of the tickets.

Umh if the scope is the backup I suggest to simply made a try to backup than resume, maybe in a duplicate instance of test, the backup. If the backup is resumed correctly, ticket are showed correctly I think you should not worry how the database is exported.

The 'message' field in the 'Create New Ticket' modal is plain text instead of tinyMCE

n a last update of UVdesk a text editor has been added in visitor side but also on operator side. This has been done because with the normal text field the formatting of text was not respected in email and ticket as well. See this issue: https://github.com/uvdesk/community-skeleton/issues/510 so introducing a text editor is an improvement.

Maybe you still have a version that has not yet last GitHub edits but you may have on next update.. so if you have not a text editor on operator ticket creation, a future update will add it.

can i maybe alter the 'message' field code in the 'Edit Ticket' & 'Reply to ticket' Forms to also not load the tinyMCE editor?

I don't know, I'm not a programmer but only an passionate UVdesk user that try to help in free time.

I suggest to understand if you have a real problem or if your requests is a customization that can be maybe possible with the free Open Source and the free support.
If you found a real issue for all, for example if you see that is not possible restore correctly tickets from a backup.. in this case I think the UVdesk staff can and should look into this because maybe all users that will have UVdesk with Greek language text can have the same issue. Be able to backup and resume is essential.

Have an exported database well readable is less important... database is a storage file that should be work for resume a backup that should resume all in UI without errors.
This is my point of view.

@theochvas I understand why I was not able to reproduce: I replaced the file with the suggested file instead of delete the suggested line.

In your initial message you said:

When an agent enters greek text in the html editor in the ticket message field, the text is saved as html entities in the db (& Omicron;& Nu;& Omicron;& Mu;& Alpha; etc...).
This causes a problem when we want to export the data directly from the mysql.

You are having an issue in the database export if in the ticket there is a Greek text?
Greek is the language? The issue you are facing is only with that language I suppose?

Once the database exported if you import again you are so unable to restore correctly the ticket system? This question to understand if you are reporting an issue on exporting database so in backup correctly UVdesk for a future resume.

Why you export the database, for backup purpose?

@theochvas The error is resolved if you revert back edits suggested from the developer?
Maybe you are having issue for a not fully correct resume of your existing install? Is restored from a database import?

@theochvas I am unable to reproduce on the latest version and with the edit suggested in the previous developer reply.

Can you try to reproduce in a new test instance of UVdesk?

@pl00 I agree that if user or operator choose a sort order this should be remembered with a cookie or something. At the moment this is not supported and has not been implemented also if I suggest it https://github.com/uvdesk/community-skeleton/issues/465

The UVdesk team introduced the sort for last update that was not present so this is positive but I believe a little bit improvement is needed because the setting preference is lost on all new visit to the ticket system.

If you have feature requests or you wanna report a bug you should use the GitHub page: https://github.com/uvdesk so you and the team can track better the issue.

For generic request you can use this page: https://github.com/uvdesk/community-skeleton/issues

@theochvas what steps do you follow for see an error in UI?
When you say edit ticket what steps you follow to edit a ticket?
I tried to edit a ticket as admin but i get no error.

You cannot edit ticket messages in a ticket, you can maybe only edit the initial ticket created, right?

Also what version of database are you using?
I discovered with another open source app that when I migrated from Mysql 5.7 to MAriaDB I resolved issues on importing a backup of that opensource... before I had always an issue on exportation so maybe are you sure the issue is not maybe ... the database app used?

Hi @tschabet ,
I edited your message to hide IP address and port.

I should maybe also hide your ticket system URL as you seems can have a potential security issue: directory listing.
Directory listing is good when you have a folder with no sensible data but having for folders where you have a web application installed can be dangerous.

First of all I suggest to disable directory listening and be sure about your Apache or / and server configuration.

I run UVdesk on Ubuntu 20.XX without issues so maybe something should be wrong on your install or server configuration.

I'm not expert in errors but maybe is something with your server / Apache configuration.
You can try to search on Google the error message you are getting: "AH01626: authorization result of Require all granted: granted"

Let us know once you have resolved. I hope this informations can help you.

@theochvas please try to clear cache, you can do in dashboard main page at right bottom (dark trash icon) or by SSH with command: php bin/console c:c

@theochvas thank you for your question!
A developer will reply as soon as possible, if not feel free to write back here.

Happy Holidays and Happy New Year!

Hi @pl00, thank you for your question!
Let's wait a developer reply. Asap a UVdesk team member should reply to you here.
Thanks for the patience!
@Sanjeev

@ercanyuzuk As I run the latest version there is no issue for me, maybe your file was not updated with the latest one.
I'm glad you resolved