Topics created by peopleinside

@bansalvaish Also email created from a PHP application not open tickets. This can be a security measure but how if an abuse report come to the abuse email address that is managed by the ticket system? If this is a feature you should maybe let ticket open but warn with a banner that email comes from not a fully authenticated email address so can be a security issue reply or trust the ticket. I use live helper chat on my website and tested that if someone send an offline message and this message is delivered to my support ticket email address the ticket is not opened, UVdesk mark the email as read and if I don't see this email in the email inbox I'm not informed in UVdesk about the support request email because no ticket are created.

Issue was and is related to email with special characters: https://github.com/uvdesk/community-skeleton/issues/325 The issue about disabled department was closed also if still be a small issue: operator cannot create ticket if department is disabled. Closed issue: https://github.com/uvdesk/community-skeleton/issues/323

@peopleinside Yes, admin can place login link in account creation email templates for agent as well as for customer.

@Sanjeev thanks, will be useful deleting already processed ticket as in OsTicket. This is very useful when you manage more than one email of support and manage it directly from the ticket system. Not deleting email is consuming inbox space also is causing issue on ticket deletion. Also create issue if you need to migrate else way or if you delete ticket this will create a ticket created again for operator and customer. Hope you will be able to provide a solution for delete email once processed. Thank you.

@peopleinside Defiantly we will update it on our documentation.

@admin thanks for posting this so user will have a guidance. There is also a possible procedure that we can describe for user that just want update by FTP (for security use FTP always under SSL)?