Topics created by peopleinside

@Sanjeev Thank you for all your help. Have a great Sunday and new week. Take care of yourself

@peopleinside Definitely we will check and try to add these as well if these are not creating any issues in project.

@peopleinside Demo Is now updated (as per the latest release) you can check here.

@peopleinside In UvDesk there are two resolved status: closed and resolved. What the difference is? --> We can differentiate both in the following manner: Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved. Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed. There is no way to lock a ticket from reply by email and by web interface? -->> Currently there is no luck to get this feature but can be done by customizing the script. Thank You!!

@bansalvaish Also email created from a PHP application not open tickets. This can be a security measure but how if an abuse report come to the abuse email address that is managed by the ticket system? If this is a feature you should maybe let ticket open but warn with a banner that email comes from not a fully authenticated email address so can be a security issue reply or trust the ticket. I use live helper chat on my website and tested that if someone send an offline message and this message is delivered to my support ticket email address the ticket is not opened, UVdesk mark the email as read and if I don't see this email in the email inbox I'm not informed in UVdesk about the support request email because no ticket are created.

Issue was and is related to email with special characters: https://github.com/uvdesk/community-skeleton/issues/325 The issue about disabled department was closed also if still be a small issue: operator cannot create ticket if department is disabled. Closed issue: https://github.com/uvdesk/community-skeleton/issues/323

@peopleinside Yes, admin can place login link in account creation email templates for agent as well as for customer.

@Sanjeev thanks, will be useful deleting already processed ticket as in OsTicket. This is very useful when you manage more than one email of support and manage it directly from the ticket system. Not deleting email is consuming inbox space also is causing issue on ticket deletion. Also create issue if you need to migrate else way or if you delete ticket this will create a ticket created again for operator and customer. Hope you will be able to provide a solution for delete email once processed. Thank you.

@peopleinside Defiantly we will update it on our documentation.