Topics created by peopleinside

The email issue seems resolved.
We will continue to monitoring the community and the email service.

Thank you for the patience!
Have a wonderful day!

Hi, I'm marking this topic as resolved as you mention here, seems you was able to install UVdesk.

Added solved and unsolved label to topics
so we can better following what need attention most.

No topic should be without a good reply 😳

Hum 6 days without a reply.
I opened a topic on GitHub to better track this.

https://github.com/uvdesk/community-skeleton/issues/473

@Sanjeev OK, thank you for the answer!

Necessary steps specific to upgrading from an older version to the new version of UVdesk 1.0.16

For this version, as encryption has been added on the saving of email account passwords, you may need enter as administrator than save again one by one every SMTP account (MailBox) (with valid credentials) and do the same for SwiftMailer accounts or you may have issue on ticket creation made by email and with email sending.

At the moment you may need update also the translations folder manually, the folder is in the root of the UVdesk installation.

@Sanjeev yes is good, thanks.
I placed the CSS code into CSS section in branding so I will not loose changes when updating UVdesk.

I also used left: -55px because looks better on showing all smiles.
Thank you!

@Sanjeev perfect, this resolve my issue.
In ConfigureHelpdesk.php the version was still 1.0.13 now fixed

@peopleinside

ok fine but please try this way as well as it is the doctrine issue for special character in database password for project.

@peopleinside said in Agent activity icon, how to have under the tickets icon?:

Home
Tickets
Reports

Currently Home, ticket and reports are under Core-framework and
Knowledgebase under the Support-center and apps under Extension-framework bundle.

All section are coming alphabetically as according to their respective bundle.

We will check if some way we can rearrange it.

Marking this as resolved also if is not.
An issue is present on GitHub so the issue can be monitored in GitHub.
Topic has been elaborated and answered.
Thanks.

@Sanjeev I don't like the reCapcha error showed as red message on top: I think is really a bad idea because there is no read field that help user to understand what is wrong.

I believe the error as was showed before under recaptcha is more clear.
I will revert changes on my side regarding this, I don't like!

Please tell me what I need to do to remove this bad error showed on top and show again under the captcha field so will be more easy for user understand which field has issue that never allow the ticket submission.

https://github.com/uvdesk/community-skeleton/issues/424