community specialist

@storrington the bad news editing the core code is you can loose the edit when you update UVdesk.

@Komal-Sharma Is not working on PHP 8.2 because some errors seems occur while run the Cron Jobs. I will wait.

@juancarlosfelipe upgrade is not easy actually on my opinion.
You can check the following post: https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

@juancarlosfelipe you can look at this article: https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors

@juancarlosfelipe when you log-in in the admin dashboard you can create workflow to create email notification for operator.

If the issue is that the ticket email are not converted into tickets this is a different issue.

@juancarlosfelipe we can help you in English.
You can try to set a workflow for inform the operator about the ticket.

@Komal-Sharma thanks, the question is when will be.

Currently the PHP error log show deprecation notices and errors if PHP 8.1 or PHP 8.2 is in use, also the cron for manage ticket by email gives error if the PHP used is 8.2

Is time to support those PHP versions, please made a fix and an update asap.

Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
   locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

3. Allow read-write permission for the below file & folder:
   For .env file – chmod 777 -R path of .env file of UVdesk project
   For Var folder -chmod 777 -R path of var folder of UVdesk project
   For Config folder – chmod 777 -R path of config folder of UVdesk
   For Public folder – chmod 777 -R path of the public folder of UVdesk
   For Migration folder – chmod 777 -R path of the migration folder of UVdesk

4. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time and restart your server.

   And clear your project cache by:

    php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

php bin/console doctrine:migrations:diff

php bin/console doctrine:migrations:migrate

And clear the cache of the project:

php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

Source

@Komal-Sharma Thanks for your help.
Maybe if you cannot improve the fact uploading by FTP create files and folders permission issues, you can evaluate to show an error message if the installation wizard take too long with a link to a guide or instruction about what the issue can be and how to fix it... so user never need wait a support reply to figure out how to continue the installation