community specialist

You are welcome

@master234
Hi, we need wait a reply from a UVdesk staff member.

I see you are installing UVdesk in a local host so why in what you pasted there is a link to a domain? Have you configured your domain in a localhost installation?

Also, when asking support indicate the step that reproduce the issue can help to made your request support more clear. What step did you take to get that error?

If the issue persist you can try to use the ready zip file downloadable at https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

Just unzip and run on the browser the wizard pointing to the public folder.

@cngirwa said in Installation stuck on step 1:

I managed to resolve the issue by modifying the docker file from Nuttcorp

Be always careful when you take code from a not official source.

@cngirwa said in Installation stuck on step 1:

Now I'm having issues with mail configurations but will try and fix it.

I'm sorry about fetching email issues.
Resolve can be not always easy, what I can say to you is a link forum to check:
https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors

Good luck and of curse, feel free to use the forum if you still experiencing issue, maybe in a new topic.

@cngirwa we need wait a reply from an UVdesk staff member, this can take time.

If you have not tried yet and if you can try, you can download the zip file of UVdesk already ready to be installed by running the wizard on the web browser.

The zip file ready for wizard can be downloaded here:
https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

Once unzipped on your server you can follow just the web wizard procedure.
If you need help with the docker compose installation you need wait an UVdesk staff member reply if you have success with the suggested way you can update this discussion to inform us.

Have a nice time

I flag the topic as resolved as a GitHub issue has been created
I'm sorry we did not get a reply from UVdesk staff.

@mkdirs

@mkdirs Hi, I'm sorry no reply has been made yet from UVdesk staff.
What version of PHP and UVdesk are you using?

If you think to found a bug you can report also on GitHub:
https://github.com/uvdesk/community-skeleton/issues

In the bug can be useful info about version of UVdesk tested, php version.
You can also try to see if you are able to reproduce on the demo: https://demo.uvdesk.com/

I will keep this topic as unsolved hoping a UVdesk staff member can reply to you on next days.

@mandyrc said in Issue fetching email:

The project still in DEV mode because I cannot login as admin when I change to PROD. But for now I'm OK with this.

What error do you get when switching to prod and try to login?
Did you checked if some errors are present in server error log or developer console?

When you edit DEV to PROD do you clear also cache before login?
Are you sure to use the correct operator login link and not the customer login link?

Closed this topic as is resolved.
Post that was made recently was moved to a new discussion that can be found here:
https://forums.uvdesk.com/topic/2209/issue-fetching-email

@mandyrc I'm glad to read you was able to resolve!
I don't know if the code can be improved but I will try to report this to developers.

Thanks for your update