Solved swift mailer not working

[bla1234]

Re: swift mailer not working

[Komal Sharma]

@bla1234

I update to latest version and still getting swiftmailer not working.

Alright, thanks for the update here. Let us know, your smtp outlook email is a micorosoft 365 email business or normal outlook email. If you are using the microsoft 365 business email then for this setup we have added few changes for modern auth.
So you will be setup with the v-1.2.0 version of uvdesk using the below command:

$ composer create-project uvdesk/community-skeleton:dev-master;

[bla1234]

I need help setup the swift mailer.

I follow this link but does not work

https://www.uvdesk.com/en/blog/outlook-mailbox-configuration-in-uvdesk-open-source-helpdesk/#:~:text=Steps to configure Outlook account with UVdesk Open,with by clicking “ Save Changes ” button.

I want a user email to create a ticket. I tested the swift mailer by reset a agent password and got an error swift mailer not working. any help would be appreciated

[peopleinside]

@bla1234 Hi, please dont create duplicate topics: I merged the two topics in just one. Reply from UVdesk staff can take longer then mine as free help is limited.

I think to be unable to help with your request so we need wait a UVdesk staff reply here.

Thank you for your patience.

[Komal Sharma]

Hello @bla1234

I tested the swift mailer by reset a agent password and got an error swift mailer not working.

Can you please share your screenshots of the error which error you are facing while reset password of agent. You have using the app password in the configurations of swiftmailer and mailbox option.

Also, let us know which verison of uvdesk you are using because it seem looks like an old version, this is not a latest version of uvdesk.

[bla1234]

yes, I use app password to configure the swiftmailer and mailbox.

[Komal Sharma]

@bla1234

Let us know, your smtp outlook email is a micorosoft 365 email business or normal outlook email. Also, we are suggested to you please once you check the app password again. After setup you will be cleared cache of your project using the below command:

php bin/console c:c

We are informing to you this is not a latest version of uvdesk. Now at this moment the latest version of uvdesk version-1.1.3
Once you can try with the latest version with the below command:

composer create-project uvdesk/community-skeleton helpdesk-project

[bla1234]

@Komal-Sharma
how do i update with my current setup? I was setup as a docker-compose image.

Thank you

[bla1234]

@Komal-Sharma

I update to latest version and still getting swiftmailer not working.

[Komal Sharma]

@bla1234

I update to latest version and still getting swiftmailer not working.

Alright, thanks for the update here. Let us know, your smtp outlook email is a micorosoft 365 email business or normal outlook email. If you are using the microsoft 365 business email then for this setup we have added few changes for modern auth.
So you will be setup with the v-1.2.0 version of uvdesk using the below command:

$ composer create-project uvdesk/community-skeleton:dev-master;