Topics created by blckhwk

@rbecera I'm happy to read you was able to resolve!
Thanks for sharing what worked for you 🙂

Happy new year!

@Komal-Sharma Please closed this issue.

I will redo my uvdesk implementation to fix the issue. Thanks.

I notice that this particular issue is solved or not present in the development release v1.2.

Yes, in the development release v-1.2 this issue is solved now, but at this moment this release is not available officially. So you will wait for the next release.

Thanks for your time and patience!!!

@blckhwk thanks for the update, I'm glad you resolved!

Hi @blckhwk ,
unfortunately the open source version is limited respect the hosted version.

Some feature are not implemented and there is no way to tell you how to implement it or will be simply implemented for all if was so easy to do.

The SLA feature has been already requested https://github.com/uvdesk/community-skeleton/issues/291 but for now will be not implemented.

If you need customization you can try to ask to the commercial support, this may help the project and maybe will be solve your request. You can ask for that in a ticket to the UVdesk team if you want to contribute to have the customization, if this will be possible for developers.

https://www.uvdesk.com/en/contact/

@blckhwk thank you for your feedback!
I'm glad to know you resolved!

Happy week end and enjoy UVdesk 🙂

Hi,

Thanks for your reply however i managed to solve this issue by changing the value of site_url

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9a931b39-f4c9-4c5e-af18-9f80d212ea69-image.png

UVDesk implementation:

Centos 8
Php 7.4
Nginx 1.14
UVDesk 1.18

@blckhwk said in Ticket in-activity workflow:

ondition that counts the ageing of the tickets

We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

So unfortunately it will not work for now.