Posts made by blckhwk

Any update??

@Komal-Sharma
The site url is correct

I noticed that the redirection URL does not have port 88 after clicking the attachment.

@Komal-Sharma said in Attachment error on tickets:

Let us know, which version of uvdesk you are using.

Uvdesk version 1.1.3

Hi, how do I fix this issue. Thanks

@Komal-Sharma Please closed this issue.

I will redo my uvdesk implementation to fix the issue. Thanks.

@Komal-Sharma

There was no error in the UI when creating tickets or replying to them.

@Komal-Sharma

@MikeJ

Please try to use the username and password that you assigned to the "UVDesk" database when you created it.

My Form Entries:

Server: 127.0.0.1 (also tried localhost)
Port: 3306
Username: root | use the username for accessing the "UVDesk" database
Password: Tried two different ones, last attempt using 7 character password with one uppercase, 3 numbers, and 3 lowercase letters in case prior password was too crazy. | use the password for accessing the "UVDesk" database
Database: UVDesk
Unchecked and Checked - Automatically create database if not found?

@Komal-Sharma said in Workflow condition options are missing:

@blckhwk

Thanks for reporting this issue. We are already know this issue but at this moment, this issue is not resolved. We will try this issue fixed in our next release.

Thanks for your time and patience!!!

I notice that this particular issue is solved or not present in the development release v1.2.

Hi,

I have notice that my uvdesk open source implementation version 1.1.1 is not sending emails but imap fetching seems okay.

I'm using SMTP configuration for the swiftmailer.

uvdesk: 1.1
Php: 7.4.33
mariadb: 10.3.28
composer: 2.3.4

@Komal-Sharma Thanks for your response

Hi,

May I ask how I will resolve this issue?

Hi,

You can closed this issue I just re-installed the UVdesk. Thanks

@komal-sharma

I'm using UVdesk version 1.1, Composer version 2.3.4 and PHP version 7.4.3

Hi,

Does anyone have this issue or have a solution?

I was unable to debug the issue because currently the.env file is configured to "prod". If I changed it to "dev", the composer sends out an error.

I don't know if this composer errors are related to my issue

Hi,

I saw this feature on the uvdesk website https://www.uvdesk.com/en/features/company-setting/ but not in the uvdesk opensource.

It is nice to have in the opensource version of UVdesk. In my current UVdesk opensource implementation, I haven't seen this features yet.
If this is not possible, could someone please point me in the direction of where I can find the codes for these features so that I can customize them on my own?

@peopleinside

The UVdesk support was able to resolve the issue yesterday. here is screenshot of our thread

@peopleinside I think I'll wait for the developers comments.

Centos 8 support as been ended so I suggest to evaluate the migration to a different operative system if you care about security of your server. Read more here - how relevant this is to UVdesk?

PHP 7.4 will soon be deprecated, consider to upgrade also your PHP version. Read more info about end of life of PHP here. The minimum requirements of uvdesk are listed below

I think i need a developer comment stating that a certain php 7.4 function is causing my issue and the only way to solve it is to upgrade from php 7.4 to php 8 otherwise my system will stay as is.

@peopleinside

UVDesk implementation:

Centos 8
Php 7.4
Nginx 1.14
Composer 1.10
UVDesk 1.18

Hi,

I'd like to know if the encircled number below is a bug?

The user has replied the ticket using email but the administrator cannot view the reply of the user in the ticket view. Also the encircled part is non-clickable.

Hi,

Thanks for your reply however i managed to solve this issue by changing the value of site_url

UVDesk implementation:

Centos 8
Php 7.4
Nginx 1.14
UVDesk 1.18