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    UVdesk

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    Posts made by blckhwk

    • RE: Added images do not appear on the ticket viewing screen.

      @peopleinside

      0ea0115e-113d-4079-8113-ca2ad034ae7e-image.png

      f990ad0b-57b5-4695-b1a8-7a6c42272780-image.png

      e383fe03-2187-40fe-a343-1b765996c8d8-image.png

      posted in Technical Help
      blckhwk
      blckhwk
    • RE: Added images do not appear on the ticket viewing screen.

      @peopleinside In our case literally every attachment cannot be previewed

      This example is .xlsx

      6cf74a62-24b7-4f2f-98d1-9035d48c0045-image.png

      but the download as zip is working fine.

      posted in Technical Help
      blckhwk
      blckhwk
    • RE: Added images do not appear on the ticket viewing screen.

      @peopleinside I think this issue is related to mine. I encountered the issue when I switched to the version 1.1.3

      3a79e824-236f-4daa-9f6f-4ddb764f3f26-image.png

      And unfortunately the issue is still unresolved

      ce35ae9d-0242-49ae-a9b3-de2b8ef56681-image.png

      I could be wrong but I hope the UVdesk dev team will give us the resolution sooner.

      posted in Technical Help
      blckhwk
      blckhwk
    • RE: Attachment error on tickets

      Any update??

      posted in Bug Report
      blckhwk
      blckhwk
    • RE: Attachment error on tickets

      @Komal-Sharma
      The site url is correct

      d0b97c52-fce0-411c-92db-ea511038244e-image.png

      I noticed that the redirection URL does not have port 88 after clicking the attachment.

      d04506c3-2cac-467b-b712-9b7f4e977fb9-image.png

      @Komal-Sharma said in Attachment error on tickets:

      Let us know, which version of uvdesk you are using.

      Uvdesk version 1.1.3

      7c5c2623-7aad-482b-a784-d9507082a85a-image.png

      posted in Bug Report
      blckhwk
      blckhwk
    • Attachment error on tickets

      Hi, how do I fix this issue. Thanks

      747d7184-bd48-449a-a58c-f967700a1d09-image.png

      posted in Bug Report
      blckhwk
      blckhwk
    • RE: Swiftmailer is not sending emails

      @Komal-Sharma Please closed this issue.

      I will redo my uvdesk implementation to fix the issue. Thanks.

      posted in Technical Help
      blckhwk
      blckhwk
    • RE: Swiftmailer is not sending emails

      @Komal-Sharma

      There was no error in the UI when creating tickets or replying to them.

      posted in Technical Help
      blckhwk
      blckhwk
    • RE: Swiftmailer is not sending emails

      @Komal-Sharma

      09156f57-32d5-40bd-ade6-dfc172eefd00-image.png

      78699d81-8e4e-431e-8dab-66fff708c07f-image.png

      84d14886-0d5a-4c99-b4ee-e3fd43f2be44-image.png

      posted in Technical Help
      blckhwk
      blckhwk
    • RE: UVDesk Installer Error: "Details are incorrect ! Connection not established."

      @MikeJ

      Please try to use the username and password that you assigned to the "UVDesk" database when you created it.

      My Form Entries:

      Server: 127.0.0.1 (also tried localhost)
      Port: 3306
      Username: root | use the username for accessing the "UVDesk" database
      Password: Tried two different ones, last attempt using 7 character password with one uppercase, 3 numbers, and 3 lowercase letters in case prior password was too crazy. | use the password for accessing the "UVDesk" database
      Database: UVDesk
      Unchecked and Checked - Automatically create database if not found?

      posted in Technical Help
      blckhwk
      blckhwk
    • RE: Workflow condition options are missing

      @Komal-Sharma said in Workflow condition options are missing:

      @blckhwk

      Thanks for reporting this issue. We are already know this issue but at this moment, this issue is not resolved. We will try this issue fixed in our next release.

      Thanks for your time and patience!!!

      I notice that this particular issue is solved or not present in the development release v1.2.

      posted in Technical Help
      blckhwk
      blckhwk
    • Swiftmailer is not sending emails

      Hi,

      I have notice that my uvdesk open source implementation version 1.1.1 is not sending emails but imap fetching seems okay.

      I'm using SMTP configuration for the swiftmailer.

      uvdesk: 1.1
      Php: 7.4.33
      mariadb: 10.3.28
      composer: 2.3.4

      posted in Technical Help
      blckhwk
      blckhwk
    • RE: Workflow condition options are missing

      @Komal-Sharma Thanks for your response

      posted in Technical Help
      blckhwk
      blckhwk
    • Workflow condition options are missing

      Hi,

      May I ask how I will resolve this issue?

      697693a2-17e2-45f7-a84e-1905d11e3f43-image.png

      posted in Technical Help
      blckhwk
      blckhwk
    • RE: Unable to access UVdesk Page

      Hi,

      You can closed this issue I just re-installed the UVdesk. Thanks

      posted in Technical Help
      blckhwk
      blckhwk
    • RE: Unable to access UVdesk Page

      @komal-sharma

      I'm using UVdesk version 1.1, Composer version 2.3.4 and PHP version 7.4.3

      posted in Technical Help
      blckhwk
      blckhwk
    • Unable to access UVdesk Page

      Hi,

      Does anyone have this issue or have a solution?

      48ef9bf5-6f6e-4561-be05-b3ab5f24c4a3-image.png

      90e7adef-c448-4bba-b2d0-79c6686181a5-image.png

      I was unable to debug the issue because currently the.env file is configured to "prod". If I changed it to "dev", the composer sends out an error.

      5aa71313-6ed2-4a08-87c1-ca5473fce8f9-image.png

      a74358e9-003d-48eb-9dda-5e2083b29f42-image.png

      94032454-065b-47a6-9d2d-67ea15c74066-image.png

      I don't know if this composer errors are related to my issue

      0e015b3b-0414-4819-8f7f-09ee7ca6e6f9-image.png

      posted in Technical Help
      blckhwk
      blckhwk
    • Company Setting features for UVdesk opensource

      Hi,

      I saw this feature on the uvdesk website https://www.uvdesk.com/en/features/company-setting/ but not in the uvdesk opensource.

      image

      image

      image

      image

      image

      It is nice to have in the opensource version of UVdesk. In my current UVdesk opensource implementation, I haven't seen this features yet.
      If this is not possible, could someone please point me in the direction of where I can find the codes for these features so that I can customize them on my own?

      posted in General Discussion
      blckhwk
      blckhwk
    • RE: Email replies to ticket not visible

      @peopleinside

      The UVdesk support was able to resolve the issue yesterday. here is screenshot of our thread

      b3ed2235-b161-460a-86e1-3ceb4744bb9c-image.png

      posted in Technical Help
      blckhwk
      blckhwk
    • RE: Email replies to ticket not visible

      @peopleinside I think I'll wait for the developers comments.

      Centos 8 support as been ended so I suggest to evaluate the migration to a different operative system if you care about security of your server. Read more here - how relevant this is to UVdesk?

      PHP 7.4 will soon be deprecated, consider to upgrade also your PHP version. Read more info about end of life of PHP here. The minimum requirements of uvdesk are listed below

      95c904ce-e462-47f6-ae39-4ab7fe33a836-image.png

      I think i need a developer comment stating that a certain php 7.4 function is causing my issue and the only way to solve it is to upgrade from php 7.4 to php 8 otherwise my system will stay as is.

      posted in Technical Help
      blckhwk
      blckhwk