Posts made by Sanjeev

@theochvas

Glad to know it resolved your issue.

@peopleinside said in Lock Knowledgebase to loged in users only:

lease allow some times to get a reply from a developer.

Currently it is not possible as it need to do more changes and will effect current functionalities for helpdesk.

@arymaynart @peopleinside

Yes, you can block ticket conversion from your mailbox into ticket by simply using spam setting and add those emails or domains into block list and ticket will not create for that particular email domains or email id.

@hernandezfo2

Normally if you access public folder it will directly hit index.php file automatically.
But in your case most probably your .htaccess file is not working so that you are required to add index.php in URL to run project.

Open your .htaccess file under public folder of your project and add some random text at the top and save your file.

Now try to access your project.

Case 1:

If you are getting 500 Internal server error after adding a random text in .htaccess file.

It means it is working.

Case 2:

If you are still able to access public path of project which means  .htaccess it is not working yet.

so you need to enable it in case of linux.

Open your apache2.conf file and Allow overwrite All.

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

here.

Now also you need to run two below commands for enabling mod rewrite rule.

a2enmod rewrite
 service apache2 restart

For windows you need to make changes for apache config file as same we have done above for linux.

@hernandezfo2

Have you checked in manual installation if your database fully migrated ?

If yes please check if your database details correct in .env file of your project.

Finally run command from project route.
php bin/console d:s:u --force

Finally try to login using given default admin details.

@hernandezfo2
Have you fully done all the step mentioned for manual installation.
As if you are running http://localhost/uvdesk/helpdesk-project/ it will automatically redirected to http://localhost/uvdesk/helpdesk-project/en if you have properly migrated the database for project and using same db details in your .env file of project.

Please check it https://docs.uvdesk.com/uvdemo/installation/installation-windows.html for webinstaller.

@hernandezfo2

Are you installing project using command or web installer?
If using command then please try web installer as well if you are facing the same issue or not.

Or you can try manual installation method as well for this.
https://github.com/uvdesk/community-skeleton/issues/290#issuecomment-661113642

@theochvas

Editor will always save the same text you write it over along with all your space and other changes you have done to make a proper format.

So whenever you will take it from db you will get all data save in db normally we parse html data and only show the data.

If there is any issue specifically for your language then you can raise an issue on github with all steps and words you are using.

@mxdevito

Please enable dev mode first to check where you are getting this error and need to enable from .env file make APP_ENV: dev

-  Go to file public.yaml file from the given location in your project folder. 
vendor/uvdesk/support-center-bundle/resources/config/routes/public.yaml

-  Open public.yaml file replace line no. 3 by below line: 
controller: Webkul\UVDesk\SupportCenterBundle\Controller\Customer::login

-  Finally run command  php bin/console c:c  from project root directory.

@theochvas said in Html entities in the database.:

Uncaught ReferenceError: sfTinyMce is not defined
at 409:4210

As tinymce is used here with many function so it will create an issue. you can check all file and instead of getting value through tinymce use simple testarea value.

@pl00

You can create a same file with the name of customer. here.

and add customer route on this line.

@theochvas

Locate path:
vendor/uvdesk/core-framework/views/ticket.html.twig

Open ticket.html.twig and remove line from here.

@pl00

Thanks for reporting hope it below update will solve your issue and will be add for next release as well.

Locate the path in your project.
vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

Open ticket.html.twig and replace its code from here.

And make a try again.

@pl00
Can you please let us know the project version you are using so that we can check?

@pl00

Generally Notes used for internal communication between agents.

Like if a agent communicates with client and after he do his all work and transfer to another agent then he can write some internal notes on ticket (it will never show to clients and no notification will go either) so that next agent don't need to check all threads of ticket and can take idea what need to do next from notes.

If you would like to make it short using notes then need to make updates in code part.

@pl00

May be possible, please always share the screenshots for the same so that we can provide you solution or can fix if any issue.

@theochvas said in Html entities in the database.:

e completely disable the html editor and enter only plain text in every field?

Actually editor always saves data as same as you write on it (like spacing, colors, bold text etc) so that we always make it save as same on database.

But when we fetch it from our database then we just parse HTML and show the same on front end without any html tag.

So if you will export Database you will simply receive all HTMl with content.

@pl00

Did't get you exactly what you need please elaborate more and attach screenshots for the same so that we can suggest you !!

@HockeyDevil07

Currently is not not possible to have this feature with opensource as it is much time taking feature to add into project with some more dependencies to setup other requirements.

@HockeyDevil07

Yes, exactly it is use for manually apply action on ticket.
It is same as like workflow.

But the difference is Workflow executes on a event automatically but you can apply prepared response on a ticket manually (by clicking on particular prepared response).