Posts made by Sanjeev

@peopleinside

At the time of project installation we put version here.

And same put on dashboard file as well as said in above reply.

@peopleinside

Most of the things already fixed in given points and some will of them will be add fixed in upcoming release.

@peopleinside

May be they have not taken latest zip from our official website https://www.uvdesk.com/en/opensource/

locate path:
vendor/uvdesk/core-framework/Resources/views/dashboard.html.twig

open dashboard.html.twig and update here.

@emirc

Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.

Open the EmailService.php reach to sendMail() function.

and dump() the exception as in attached images.

It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).

Other helpful link:

https://forums.uvdesk.com/topic/1870/how-to-debug-the-error

@emirc

For Gmail Do below things first:
Enable less secure app for gmail: https://myaccount.google.com/lesssecureapps

Please enable this also: https://accounts.google.com/b/0/DisplayUnlockCaptcha

@leandrorocha said in How to Translate "Hi! how can i help you.":

the "Hi! how can i help you.

Login to your admin panel.

You will see Branding section in Dashboard.
You can set any text in your desired language.

@deadlock

https://www.uvdesk.com/en/opensource/ download latest project zip from here.

@agoudsmit

If you have setup it on sever then you can send us the helpdesk link along with login details of admin panel we will check.
you can mail us support@uvdesk.com here for this.

Also mention which version of uvdesk opensource you are using ?

@agoudsmit

Do you want to notify to any admin or any agent if a new ticket comes.?

@peopleinside

ok fine but please try this way as well as it is the doctrine issue for special character in database password for project.

@peopleinside

If you are adding a team or group and want to notify to that team or group members are you able to achieve this using workflow??

@peopleinside

If you are using special character in password then please made below changes.

Open doctrine.yaml file (under config/packages)

try to change this:
url: '%env(resolve:DATABASE_URL)%'

to this:
url: '%env(DATABASE_URL)%'

then make a try if it works !!

@radekdzik

Please enable read/write permission for .env file.
Also increase max_execution_time in php.ini file.

restart your server and setup again and make a try once.

@ray

but the deprecations still worries me, is it going to make some trouble in the future?

No, it is just symfony version related issue. We are fixing these also time to time.

@ray said in a lot of deprecated message in the log:

ticket.conniglobal.com/public

please try ticket.conniglobal.com/public/index.php in site_url and make a try.

@ray

You need to update your site_url  in uvdesk.yaml file (under config/packages of your project).

Please send us your helpdesk URL by which you are running your project on browser.

So we will let you know what should be the correct site_url.

@kumar71

In workflow you can set multiple conditions also you have option to add multiple mailboxes so you can add a specific email with your project where actually your work related queries will come.

@kumar71

If You want to block emails from a particular email id then you can use
Spam setting feature in your dashboard and add those emails id in black list.

If you want to block emails from a specific subject then you can do with the help of Workflow.

@peopleinside said in Agent activity icon, how to have under the tickets icon?:

Home
Tickets
Reports

Currently Home, ticket and reports are under Core-framework and
Knowledgebase under the Support-center and apps under Extension-framework bundle.

All section are coming alphabetically as according to their respective bundle.

We will check if some way we can rearrange it.

@leandrorocha

Check ticket create process here: