At the time of project installation we put version here.
And same put on dashboard file as well as said in above reply.
Most of the things already fixed in given points and some will of them will be add fixed in upcoming release.
May be they have not taken latest zip from our official website https://www.uvdesk.com/en/opensource/
open dashboard.html.twig and update here.
Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.
Open the EmailService.php reach to sendMail() function.
and dump() the exception as in attached images.
It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).
Other helpful link:
For Gmail Do below things first:
Enable less secure app for gmail: https://myaccount.google.com/lesssecureapps
Please enable this also: https://accounts.google.com/b/0/DisplayUnlockCaptcha
If you have setup it on sever then you can send us the helpdesk link along with login details of admin panel we will check.
you can mail us email@example.com here for this.
Also mention which version of uvdesk opensource you are using ?
Do you want to notify to any admin or any agent if a new ticket comes.?
If you are adding a team or group and want to notify to that team or group members are you able to achieve this using workflow??
If you are using special character in password then please made below changes.
Open doctrine.yaml file (under config/packages)
try to change this:
then make a try if it works !!
You need to update your site_url in uvdesk.yaml file (under config/packages of your project).
Please send us your helpdesk URL by which you are running your project on browser.
So we will let you know what should be the correct site_url.
In workflow you can set multiple conditions also you have option to add multiple mailboxes so you can add a specific email with your project where actually your work related queries will come.
If You want to block emails from a particular email id then you can use
Spam setting feature in your dashboard and add those emails id in black list.
If you want to block emails from a specific subject then you can do with the help of Workflow.
Currently Home, ticket and reports are under Core-framework and
Knowledgebase under the Support-center and apps under Extension-framework bundle.
All section are coming alphabetically as according to their respective bundle.
We will check if some way we can rearrange it.
Check ticket create process here: