Posts made by Sanjeev

@pedronapoleaojr
You need to add a translation file here for your language
(If It does not  already exist for your language).

For Example: We have added messages.en.yml for english here.

https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/202002075e3cec5d9e4d3translationfile.png

Now make a entry for your locale in uvdesk.yaml file.

And Finally check your choice language by passing it into url.

https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/checkTranslation.png

Now you can make it your default language.

Locate file config->packages->translation.yaml  open translation.yaml  and make changes as given below.

default_locale:    your_locale(en, ar etc)
      fallbacks:   
                     -  your_locale(en, ar etc)
 
 
Clear your project cache by:
 
php bin/console c:c

@mukul123 @SyedBilal

Open your .htaccess file under public folder of your project and add some random text at the top and save your file.

Now try to access your project.

Case 1:

If you are getting 500 Internal server error after adding a random text in .htaccess file.

It means it is working.

Case 2:

If you are still able to access public path of project which means  .htaccess it is not working yet.

so you need to enable it.

Open your apache2.conf file and Allow overwrite All.

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

here.

Now also you need to run two below commands for enabling mod rewrite rule.

a2enmod rewrite
  service apache2 restart

@bansalvaish

By default, a PHP script can allocate up to 128 megabytes of memory.

To change this limit, use a text editor to modify the memory_limit directive in your php.ini file. For example, to allow scripts to allocate a maximum amount of 256 megabytes of memory, use the following setting:

memory_limit = 256M

If you want to update your old version to latest one.

You need to update all dependent bundle of this project by running below commands.

composer update uvdesk/core-framework

composer update uvdesk/support-center-bundle

composer update uvdesk/mailbox-component

composer update uvdesk/automation-bundle

composer update uvdesk/extension-framework

Note:  Before running above command take a backup of swiftmailer.yaml, uvdesk_mailbox.yaml,  uvdesk.yaml (you will find these file under config->packages of your project)

If you don't want to set your site_url, swiftmailer and mailbox again.

OR

You can simply create a new project by this command it will always install the latest version of project:

composer create-project uvdesk/community-skeleton helpdesk-project

@bansalvaish

Open your project directory and locate path.

vendor->uvdesk->mailbox-component->Console->RefreshMailboxCommand.php

Open RefreshMailboxCommand.php and reach to the  pushMessage() function.

Now check step by step by dumping each step while running the refresh mailbox command.

Here you can check  $requestUrl  if it is correct or not,  and other parameter like  $curlResponse.

@kittiechloe

You need to navigate to public folder of your project.

your_host(IP)/your_project/public

@sajal
Please check if you are login using the correct panel.

For admin/agent panel default path will be on URl like below.

your_host/public/en/member/login

else

If accidentally forget your admin password and not able to login just after finishing installation can create a new admin password using below command.

php bin/console uvdesk_wizard:defaults:create-user ROLE_ADMIN

Just fill all the details for the admin and login using new details.

For more detail and help check this blog: https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-ubuntu-uvdesk/

@Fabio-Zeus-Soft

Allow read-write permission for below file & folder:

For .env file – chmod 777 -R path of .env file of UVdesk project
For var folder -chmod 777 -R path of var folder of UVdesk project
For config folder – chmod 777 -R path of config folder of UVdesk 
For public folder – chmod 777 -R path of public folder of UVdesk 

Also check max execution time in php.ini file if it is 30 sec then increase it.
https://stackoverflow.com/questions/16171132/how-to-increase-maximum-execution-time-in-php

@SaasMe

For Agent:

locate path in your project vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160 and remove If and endif line in selected section(First and last line in selected section).

For Customer:

locate path in your project vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100 and remove If and endif line in selected section(First and last line in selected section).

@russian_uvdesk

You need to open your database and open uv _user  table.

If you want to change password for a agent then:
You can copy admin password and paste it for agent and login agent using the same password as your admin have and can change agent password after login.

Or

Click on forget password enter agent email and a verification code will set on database.

Now open database and take this verification code from uv_user table and by the below URL you can update password.

path_upto_public_folder/en/update-credentials/agent_email/verification_code

@russian_uvdesk

You need to customize knowledgebase section for this where you can do this all stuff.
You need a add a new section for this as same as you see in ticket list of customer after customer login.

@anywhere @jesse @Ivan

Thanks for reporting this bug we will remove none option from there.

Actually you have selected "Encryption Mode - None" for swift-mailer.
And swift mailer does not support encryption none .

so you just need to locate and open file swiftmailer.yaml under
config->packages in your project.

Now change encryption to tls or ssl instead of none as per support by your email server and save your file.

Now run your project and error will be removed.

@bansalvaish
You can simply login to member panel.
Now Search Agents in dashboard and click on Agents.
You will see a option to add a New Agent here.