Posts made by Sanjeev

@Brandon-2021

Please share the original file with the same extension we will test if there is any issue from our side.

@peopleinside

Demo Is now updated (as per the latest release) you can check here.

More about it:
https://forums.uvdesk.com/topic/1934/github-page-not-updated/8

@JIOB

Thanks for your suggestion !!
We will check if we can achieve this by some way.

@peopleinside

Another point: user that update from zip need backup some files, resume that and replace the new public folder with the old one so it will not miss favicon, attachments, logo, etc.. but by doing that if you made for example update to css in the public/bundles user will loose updates.

You can run below command and will get all latest CSS and Js automatically update in public folder anytime.

php bin/console assets:install

@peopleinside

All operator will have this ReCaptcha space?

As branding section is mainly for customer side (knowledgebase) setting.

And ReCaptcha is one time setting and being used for customer and admin panel both side so we have used in profile section of admin.

Also it is available for admin only not for agents, agents will not able to see this.

@peopleinside

Glad to know that

If anybody will setup a new project using composer command or using zip will not face any such issue.

@peopleinside

UVdesk logo that is not working and once logged in I don't see any reCaptcha settings.

You need to replace your new project public folder by old project public folder.

As all the attachments and images path will be save in database and it will be physically present in public folder of project.

@peopleinside

In my latest try to update, once files was replaced get an error because some new required tables was not present in the database.

Please run below commands:

php bin/console d:s:u --force
php bin/console assets:install

Also is impossible from this zip file name understand what version user is downloading.

When you will download the zip from here after extracting this zip you will see project with version name as well.

@peopleinside

We have updated project zip with latest version 1.0.13 here.

You need to just download this zip and after unzip it you need to just setup project(using web installer or command) also you don't need for composer for this.

@peopleinside

Of course will update latest version with our zip version on official site today here as well.

Once it is done we will update you on this conversation.

You don't need for composer for this you need to just download and setup project.

We are happy to announce that we have recently released a new stable version of UVdesk Opensource. with many updates and issues fixes.

Please check here for more updates:
https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.13

@Alessandro-Gabba

No this feature is currently not available.

@parvinder

Still your site_url is not correct in your screenshot in uvdesk.yaml.

please update it to:

site_url: 'security.crowdapps.in'

Also show your uvdesk_mailbox.yaml file as well.

@parvinder

@parvinder

Your site_url should be security.crowdapps.in in uvdesk.yaml file.
site_url: security.crowdapps.in

Also if you are using gmail you need to enable less secure app for gmail to use IMAP.

Also check screenshot for mailbox setting for gmail.

@parvinder

You need to update your site_url  in uvdesk.yaml file (under config/packages of your project).

Please send us your helpdesk URL by which you are running your project on browser.

So we will let you know what should be the correct site_url.

@avargasn

Please have look on below blog if you have done all the steps.

https://www.uvdesk.com/en/blog/outlook-mailbox-configuration-in-uvdesk-open-source-helpdesk/

@Alessandro-Gabba

We have fixed this issue in our project master branch and will reflect from next release.

For now you just need to replace a file code and it should work:
We have fixed the bug with our project please do below steps.

Locate the path in your project:
vendor/uvdesk/core-framework/Repository/TicketRepository.php

Open TicketRepository.php and replace it's code from here.

@peopleinside

We have made some changes to convert mail which comes after a forwarding from another email Id into our mailbox (setup email in uvdesk).

But again verified with the current code in MailboxService.php into project.
and tickets are smoothly converting.

Please remove your all tickets from your ticket list and also from the trash folder and again run refresh command.

And make a try and let us know otherwise we will check again with more test cases.

Check this: https://tinyurl.com/yfupl4e7

@peopleinside

Thanks for sharing information it will really help to other users to do the same steps and setup project without any problem.