Yes, downgrade your php version to 7.2 or 7.3.
And make a try.
Posts made by Sanjeev
RE: Amazon AWS SES Email (IMAP/SMTP) configuration
You can directly replace or add you config in backend in swiftmailer.yaml (under config/packages) file as done in below screenshot.
And make a try if it works for you !!
RE: can not add youtube link in article
You can touch with us main repo of this project for updates:
Thanks for checking it by own.
RE: How to add a new placeholder in Email Template?
Here is a example how to make a new placeholder for Email templates and process that placeholder for a email.
So here we are adding placeholder for Ticket Type.
Now you will see a placeholder in Email template with name Ticket type.
2. Process placeholder:
Finally clear your project cache by below command:
php bin/console c:c
RE: Not able to fetch the tickets after refreshing the mailbox
You need to update your site_url in uvdesk.yaml file (under config/packages of your project).
Your site_url should be : Your_host/project/public
RE: How to increase session expire or Logout time?
By default session expire time is around 10 min means if you are inactive on site from last 10 min it will automatically logout after 10 minute of inactivity.
If you wish to change it follow below solution.
Locate path in your project config->packages->framework.yaml
You will basically store the sessions in the /var/sessions/ directory and that's it, the lifetime option will work again. You can do this quickly modifying your framework.yaml file in the session block like this:
# 2 Days lifetime (172800 seconds)
Most probably it should will work for you.
And after saving framework.yaml file you should clear your project cache by below command:
php bin/console c:c
RE: Office 365 Configuration for swiftmailer and mailbox how can we do this?
Check below link to configure.
Hope these link will help !!
RE: Need help - reset password without posting email how to do it
Are you facing any problem ?
You can change or update password using both the methods and it should work.
RE: Add index.php after public folder.
Open your .htaccess file under public folder of your project and add some random text at the top and save your file.
Now try to access your project.
If you are getting 500 Internal server error after adding a random text in .htaccess file.
It means it is working.
If you are still able to access public path of project which means .htaccess it is not working yet.
so you need to enable it.
Open your apache2.conf file and Allow overwrite All.
Options Indexes FollowSymLinks
Require all granted
Now also you need to run two below commands for enabling mod rewrite rule.
service apache2 restart
RE: How to add an email from backend if not match with email pattern?
As there is a front end validation which actually check a valid email (like .com/.net/.in at the end) so it will not allow you to add from front end.
Now you can do one thing add any email from front end and change the email from backend files.
Open swiftmailer.yaml, uvdesk.yaml, uvdesk_mailboxes.yaml file under config->packages of your project.
You can change the email from these files after adding any valid email from front end.
RE: Redirect to knowledgebase and ticket list page
For this you need to make below changes as suggested below in screenshot.
locate path in your project and update code as done with red mark in screenshot:
Open Ticket.php and reach to ticketadd() function make changes as done in below screenshot.
It will also updated in our project in next release.
RE: Minimum configuration to install UVdesk on Nginx
Please check below link: https://symfony.com/doc/current/setup/web_server_configuration.html#nginx
I hope it will help !!
RE: How we can permantly delete the tickets? or make deleted ticket restore.
@peopleinside Thanks for your explanation regarding this query I am also attaching a screenshot for more understanding.
Hope below screenshot will help you understand this.
RE: Time frame for refresh mailbox
You can simply run command as shown below.
For example you are running a command for one day.
php bin/console uvdesk:refresh-mailbox -t 1440 email@example.com
Here after -t you have to specify time in minutes like for one day (1440).