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    UVdesk

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    Posts made by Sanjeev

    • RE: installation problem

      @sjliu
      Update your composer.yaml file by below code:

      {
          "type": "project",
          "license": "proprietary",
          "minimum-stability": "stable",
          "prefer-stable": true,
          "require": {
              "php": "^7.2.5 || ^8.0",
              "ext-ctype": "*",
              "ext-iconv": "*",
              "doctrine/annotations": "^1.0",
              "doctrine/doctrine-bundle": "^2.6",
              "doctrine/doctrine-fixtures-bundle": "3.4.1",
              "doctrine/doctrine-migrations-bundle": "^2.2",
              "doctrine/orm": "^2.12",
              "google/recaptcha": "^1.2",
              "knplabs/knp-paginator-bundle": "^5.8",
              "phpdocumentor/reflection-docblock": "^5.3",
              "phpstan/phpdoc-parser": "^1.2",
              "sensio/framework-extra-bundle": "^6.1",
              "symfony/asset": "^5.4",
              "symfony/console": "^5.4",
              "symfony/dotenv": "^5.4",
              "symfony/expression-language": "^5.4",
              "symfony/flex": "^1.17|^2",
              "symfony/form": "^5.4",
              "symfony/framework-bundle": "^5.4",
              "symfony/http-client": "^5.4",
              "symfony/intl": "^5.4",
              "symfony/mailer": "^5.4",
              "symfony/mime": "^5.4",
              "symfony/monolog-bundle": "^3.1",
              "symfony/notifier": "^5.4",
              "symfony/process": "^5.4",
              "symfony/property-access": "^5.4",
              "symfony/property-info": "^5.4",
              "symfony/proxy-manager-bridge": "^5.4",
              "symfony/runtime": "^5.4",
              "symfony/security-bundle": "^5.4",
              "symfony/serializer": "^5.4",
              "symfony/string": "^5.4",
              "symfony/swiftmailer-bundle": "^3.5",
              "symfony/translation": "^5.4",
              "symfony/twig-bundle": "^5.4",
              "symfony/validator": "^5.4",
              "symfony/web-link": "^5.4",
              "symfony/yaml": "^5.4",
              "twig/extra-bundle": "^2.12|^3.0",
              "twig/twig": "^2.12|^3.0",
              "uvdesk/automation-bundle": "^1.1",
              "uvdesk/composer-plugin": "^1.1",
              "uvdesk/core-framework": "^1.1",
              "uvdesk/extension-framework": "^1.1",
              "uvdesk/mailbox-component": "^1.1",
              "uvdesk/support-center-bundle": "^1.1"
          },
          "require-dev": {
              "phpunit/phpunit": "^9.5",
              "symfony/browser-kit": "^5.4",
              "symfony/css-selector": "^5.4",
              "symfony/debug-bundle": "^5.4",
              "symfony/maker-bundle": "^1.0",
              "symfony/phpunit-bridge": "^6.0",
              "symfony/stopwatch": "^5.4",
              "symfony/web-profiler-bundle": "^5.4"
          },
          "config": {
              "allow-plugins": {
                  "composer/package-versions-deprecated": true,
                  "symfony/flex": true,
                  "symfony/runtime": true,
                  "uvdesk/composer-plugin": true
              },
              "optimize-autoloader": true,
              "preferred-install": {
                  "*": "dist"
              },
              "sort-packages": true
          },
          "autoload": {
              "psr-4": {
                  "App\\": "src/"
              }
          },
          "autoload-dev": {
              "psr-4": {
                  "App\\Tests\\": "tests/"
              }
          },
          "replace": {
              "symfony/polyfill-ctype": "*",
              "symfony/polyfill-iconv": "*",
              "symfony/polyfill-php72": "*"
          },
          "scripts": {
              "auto-scripts": {
                  "cache:clear": "symfony-cmd",
                  "assets:install %PUBLIC_DIR%": "symfony-cmd"
              },
              "post-install-cmd": [
                  "@auto-scripts"
              ],
              "post-update-cmd": [
                  "@auto-scripts"
              ]
          },
          "conflict": {
              "symfony/symfony": "*"
          },
          "extra": {
              "symfony": {
                  "allow-contrib": false,
                  "require": "^5.4"
              }
          }
      }
      

      Finally run below command:
      composer update

      And setup again.

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: Error -> No route found for "POST /public/mailbox/listener" (404 Not Found)

      @blckhwk

      Please check and verify your site_url in uvdesk.yaml file (under config/packages).

      Also if any kind of security protection which do not allow to make a curl request then please enable for this URL.

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: Ticket in-activity workflow

      @blckhwk said in Ticket in-activity workflow:

      ondition that counts the ageing of the tickets

      We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

      So unfortunately it will not work for now.

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: Troubles with installation of uvdesk

      @Diana-Lucciano

      Download project from our official site.

      And use php version 8 with it.

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: Image in new ticket

      @Michael-Neo

      Please follow the mentioned steps below and take a project backup before proceed.

      https://github.com/uvdesk/community-skeleton/issues/510#issuecomment-988686636

      posted in General Discussion
      Sanjeev
      Sanjeev
    • RE: Image in new ticket

      @Michael-Neo

      Please do the below steps and take a backup of project before.

      For Admin Side locate path in your project:
      vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

      open ticket.html.twig and replace its code from here.

      On Customer side locate path in your project:
      vendor/uvdesk/support-center-bundle/blob/master/Resources/views/Knowledgebase/ticketView.html.twig

      Open ticketView.html.twig and replace its code from here.

      Finally clear your project cache using below command:
      php bin/console c:c

      Check if it works for you !!!

      posted in General Discussion
      Sanjeev
      Sanjeev
    • RE: Image in new ticket

      @michael-neo

      Please do the below steps and take a backup of project before.

      For Admin Side locate path in your project:
      vendor/uvdesk/core-framework/Resources/views/Snippets/createMemberTicket.html.twig

      open createMemberTicket.html.twig and replace its code from here.

      On Customer side locate path in your project:
      vendor/uvdesk/support-center-bundle/Resources/views/Knowledgebase/ticket.html.twig

      Open ticket.html.twig and replace its code from here.

      Finally clear your project cache using below command:
      php bin/console c:c

      @peopleinside we have added this one after release so currently it is not the part of last release it will be the part of next release.

      posted in General Discussion
      Sanjeev
      Sanjeev
    • RE: UVDesk Community: Cannot connect to database

      @peopleinside said in UVDesk Community: Cannot connect to database:

      ead you was able to resolve

      Yes, due to Redis connection check sometime it fails to verify database details.

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: Bulk User Creation

      @adyg said in Bulk User Creation:

      Is there a way to create bulk users which are agents and/or customers?
      We are looking to use UVDesk for training IT helpdesk agents.

      Bulk agent creation is not possible but you can create one by one using command.

      You need to provide email and password using console don't need to follow full process of password setup using received link.

      Open your CMD and navigate to your project route.
      Now run below command to create agent and setup email and password for them.

      php bin/console uvdesk_wizard:defaults:create-user ROLE_AGENT

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: Image in new ticket

      @michael-neo said in Image in new ticket:

      When creating a new ticket, it does not allow to paste image on the message area . But when replying to ticket, it is ok. It w

      We have already added option with latest release to copy and paste image into message area when creating a ticket from knowledge base https://prnt.sc/tB8da366QMVV and admin side https://prnt.sc/sYc7Ec4kNciW

      posted in General Discussion
      Sanjeev
      Sanjeev
    • RE: What is all the stuff at the bottom of the browser & can it be turned off?

      @domdis said in What is all the stuff at the bottom of the browser & can it be turned off?:

      the browser, what is all the stuff at the bottom of the browser & can it be turned off?

      yes, you can change APP_ENV to prod which is currently dev from .env file of your project.

      posted in General Discussion
      Sanjeev
      Sanjeev
    • RE: How to customize language in UVdesk

      @peopleinside

      Hope this blog will help.

      https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: Notifications Bug

      @mxdevito

      You can create a ticket by simply email your issue with admin details and login URl [email address removed for prevent spam]

      Team will help you for this is any issue.

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: Cangelog

      @Ricsca

      We have placed our project zip on official site as well.
      you don't need to go to github you can download from here.

      Also manual installtion is also provided so that if someone facing issue then can install using this.

      And for Forum I think everything is managed and good user interface if still you think there is any problem you can report we will improve that part.

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: Ticket Message in generated mails

      @Stef

      You can use {%ticket.threadMessage%} fo this.

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: Cangelog

      You can check the chnagelog.md file as according to uvdesk opensource version.

      https://github.com/uvdesk/community-skeleton/blob/v1.0.18/CHANGELOG-1.0.md

      You just need to place project version as given in above link and you will be able to check CHANGELOG for the current and previous versions.

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: ID Swiftmailer

      Yes, you can check documentation here.
      https://docs.uvdesk.com/

      Also you can check other features and their uses.

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: Mail to customer for ticket resolved

      yes, you can send a notification to client when you update status of ticket.

      Exp: When a ticket got resolved agent can change ticket status to resolved and can create a workflow for the same for status update and send email to customer with ticket status.

      posted in Technical Help
      Sanjeev
      Sanjeev
    • RE: When a new user is created by email and password not set...

      @peopleinside

      User can not login to their account without setup their password.

      posted in General Discussion
      Sanjeev
      Sanjeev
    • RE: Converting mail issue

      @mxdevito

      We are attaching two screenshot add a dump in controller and directly hit a URL from postman.

      If it will print then flow is ok.

      f0a84676-eeb5-4f86-984e-80f8cb66a675-image.png

      In your case:

      Request URl will be from postman:
      172.16.130.129/uvdesk/public/mailbox/listener
      or
      172.16.130.129/uvdesk/public/index.php/mailbox/listener

      589d7830-72e6-43fc-a12e-2f4ef1990c2a-image.png

      posted in Technical Help
      Sanjeev
      Sanjeev