Posts made by Sanjeev

@cvallehn
Please check all possible things which can be there for your problems.

https://stackoverflow.com/questions/39935545/symfony3-sqlstatehy000-2002-no-such-file-or-directory?rq=1

https://github.com/hechoendrupal/drupal-console/issues/845#issuecomment-138745540

https://stackoverflow.com/questions/20723803/pdoexception-sqlstatehy000-2002-no-such-file-or-directory

@ercanyuzuk

Currently here is no such feature like agent can merge two ticket but we will check if we can do the same in our system in future.

@ercanyuzuk

It is also possible that subject of tickets are same but message is different so it is quite risky to decline or other ticket.

You can try customer previous ticket app.
Here you can see all ticket of customer in one place.

https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html

@caygri

Check this: https://forums.uvdesk.com/topic/1851/mailparse-on-plesk/2

@caygri

As we need to parse emails and convert them into ticket so Mail parse is required for this project to do this work.

Helpful link:
https://talk.plesk.com/threads/installing-the-php-extensions-mailparse-mbstring.352973/

Also ask your service provider for this if unable to do so.

@caygri

why so important mailparse? it's really difficult install on plesk and server. Also I use gsuite account.

As we need to parse emails and convert them into ticket so Mail parse is required for this project to do this work.

@ercanyuzuk

Please elaborate more on which kind of reporting you are looking for so that we can help or develop in the future.

Let us know your complete requirement by emailing us at support@uvdesk.com

Furthermore, you can find other useful apps that already exist in the store.

https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html

Sometime due to same name it can be a problem to uniquely identify a user while adding into groups or in team so it can be easily done in project by below step:

Locate path in your project:

vendor->uvdesk/core-framework/Resources/views/Groups/createSupportGroup.html

vendor->uvdesk/core-framework/Resources/views/Groups/updateSupportGroup.html

open createSupportGroup.html and updateSupportGroup.html and make update as suggested below.

For group user new group create:

https://github.com/uvdesk/core-framework/blob/master/Resources/views/Groups/createSupportGroup.html.twig#L54

https://github.com/uvdesk/core-framework/blob/master/Resources/views/Groups/createSupportGroup.html.twig#L66

Write email in place of name like instead of agent.name write agent.email

For group user group update:

https://github.com/uvdesk/core-framework/blob/master/Resources/views/Groups/updateSupportGroup.html.twig#L54

https://github.com/uvdesk/core-framework/blob/master/Resources/views/Groups/updateSupportGroup.html.twig#L66

Do the same with other where you want to update.

Thanks !!

@mkroon

Please post the data using form data under body.
Please refer screenshot of postman.

@puja

For ticket attachments you can change folder name from here.

locate path in your project:
vendor->uvdesk->core-framework->services->TicketService.php

Open TicketService.php and make changes in code to change folder name as highlighted in screenshot.

@puja

Yes, definitely you can change.

@circusmonkey404

Most probably your site_url is not correct in uvdesk.yaml (under config->packages)file.

Update your site_url and it should work.
site url should be like: your_host/your_project/public

@sumitkatharia

you can clear project cache by below command:

php bin/console c:c

@mkroon

Have you post the request with all the fields which is required to create a ticket as in screenshot.
https://prnt.sc/u2lu3r

@easyuvdesk

Have you restart the server after making changes.

Also try below method if unable to do by above.

https://github.com/uvdesk/community-skeleton/issues/290#issuecomment-661113642

@easyuvdesk

You can try this also:
https://github.com/uvdesk/community-skeleton/issues/290#issuecomment-661113642

@easyuvdesk

In case of Apache:

Open your .htaccess file under public folder of your project and add some random text at the top and save your file.

Now try to access your project.

Case 1:

If you are getting 500 Internal server error after adding a random text in .htaccess file.

It means it is working.

Case 2:

If you are still able to access public path of project which means  .htaccess it is not working yet.

so you need to enable it.

Open your apache2.conf file and Allow overwrite All.

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

here.

Now also you need to run two below commands for enabling mod rewrite rule.

a2enmod rewrite
service apache2 restart

@ercanyuzuk

For knowledgebase section create ticket form you need to add it here.
locate path: vendor/uvdesk/support-center-bundle/blob/master/Resources/views/Knowledgebase/ticket.html.twig

Open ticket.html.twig file and add Google recaptcha in form.

@ercanyuzuk

Open swiftmailer.php file under config->packages in your project.
Disable SSL verification on server by using this option and make a try.

stream_options:
     ssl:
          verify_pear: false
          verify_pear_name: false

Useful link:

https://stackoverflow.com/questions/36454920/swiftmailer-php-how-to-disable-ssl-certificate-validation

@arunacha

Please follow this guide:
https://www.uvdesk.com/en/blog/api-resource/

Also API's:
https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs