Posts made by Sanjeev

@sjliu
Update your composer.yaml file by below code:

{
    "type": "project",
    "license": "proprietary",
    "minimum-stability": "stable",
    "prefer-stable": true,
    "require": {
        "php": "^7.2.5 || ^8.0",
        "ext-ctype": "*",
        "ext-iconv": "*",
        "doctrine/annotations": "^1.0",
        "doctrine/doctrine-bundle": "^2.6",
        "doctrine/doctrine-fixtures-bundle": "3.4.1",
        "doctrine/doctrine-migrations-bundle": "^2.2",
        "doctrine/orm": "^2.12",
        "google/recaptcha": "^1.2",
        "knplabs/knp-paginator-bundle": "^5.8",
        "phpdocumentor/reflection-docblock": "^5.3",
        "phpstan/phpdoc-parser": "^1.2",
        "sensio/framework-extra-bundle": "^6.1",
        "symfony/asset": "^5.4",
        "symfony/console": "^5.4",
        "symfony/dotenv": "^5.4",
        "symfony/expression-language": "^5.4",
        "symfony/flex": "^1.17|^2",
        "symfony/form": "^5.4",
        "symfony/framework-bundle": "^5.4",
        "symfony/http-client": "^5.4",
        "symfony/intl": "^5.4",
        "symfony/mailer": "^5.4",
        "symfony/mime": "^5.4",
        "symfony/monolog-bundle": "^3.1",
        "symfony/notifier": "^5.4",
        "symfony/process": "^5.4",
        "symfony/property-access": "^5.4",
        "symfony/property-info": "^5.4",
        "symfony/proxy-manager-bridge": "^5.4",
        "symfony/runtime": "^5.4",
        "symfony/security-bundle": "^5.4",
        "symfony/serializer": "^5.4",
        "symfony/string": "^5.4",
        "symfony/swiftmailer-bundle": "^3.5",
        "symfony/translation": "^5.4",
        "symfony/twig-bundle": "^5.4",
        "symfony/validator": "^5.4",
        "symfony/web-link": "^5.4",
        "symfony/yaml": "^5.4",
        "twig/extra-bundle": "^2.12|^3.0",
        "twig/twig": "^2.12|^3.0",
        "uvdesk/automation-bundle": "^1.1",
        "uvdesk/composer-plugin": "^1.1",
        "uvdesk/core-framework": "^1.1",
        "uvdesk/extension-framework": "^1.1",
        "uvdesk/mailbox-component": "^1.1",
        "uvdesk/support-center-bundle": "^1.1"
    },
    "require-dev": {
        "phpunit/phpunit": "^9.5",
        "symfony/browser-kit": "^5.4",
        "symfony/css-selector": "^5.4",
        "symfony/debug-bundle": "^5.4",
        "symfony/maker-bundle": "^1.0",
        "symfony/phpunit-bridge": "^6.0",
        "symfony/stopwatch": "^5.4",
        "symfony/web-profiler-bundle": "^5.4"
    },
    "config": {
        "allow-plugins": {
            "composer/package-versions-deprecated": true,
            "symfony/flex": true,
            "symfony/runtime": true,
            "uvdesk/composer-plugin": true
        },
        "optimize-autoloader": true,
        "preferred-install": {
            "*": "dist"
        },
        "sort-packages": true
    },
    "autoload": {
        "psr-4": {
            "App\\": "src/"
        }
    },
    "autoload-dev": {
        "psr-4": {
            "App\\Tests\\": "tests/"
        }
    },
    "replace": {
        "symfony/polyfill-ctype": "*",
        "symfony/polyfill-iconv": "*",
        "symfony/polyfill-php72": "*"
    },
    "scripts": {
        "auto-scripts": {
            "cache:clear": "symfony-cmd",
            "assets:install %PUBLIC_DIR%": "symfony-cmd"
        },
        "post-install-cmd": [
            "@auto-scripts"
        ],
        "post-update-cmd": [
            "@auto-scripts"
        ]
    },
    "conflict": {
        "symfony/symfony": "*"
    },
    "extra": {
        "symfony": {
            "allow-contrib": false,
            "require": "^5.4"
        }
    }
}

Finally run below command:
composer update

And setup again.

@blckhwk

Please check and verify your site_url in uvdesk.yaml file (under config/packages).

Also if any kind of security protection which do not allow to make a curl request then please enable for this URL.

@blckhwk said in Ticket in-activity workflow:

ondition that counts the ageing of the tickets

We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

So unfortunately it will not work for now.

@Diana-Lucciano

Download project from our official site.

And use php version 8 with it.

@Michael-Neo

Please follow the mentioned steps below and take a project backup before proceed.

https://github.com/uvdesk/community-skeleton/issues/510#issuecomment-988686636

@Michael-Neo

Please do the below steps and take a backup of project before.

For Admin Side locate path in your project:
vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

open ticket.html.twig and replace its code from here.

On Customer side locate path in your project:
vendor/uvdesk/support-center-bundle/blob/master/Resources/views/Knowledgebase/ticketView.html.twig

Open ticketView.html.twig and replace its code from here.

Finally clear your project cache using below command:
php bin/console c:c

Check if it works for you !!!

@michael-neo

Please do the below steps and take a backup of project before.

For Admin Side locate path in your project:
vendor/uvdesk/core-framework/Resources/views/Snippets/createMemberTicket.html.twig

open createMemberTicket.html.twig and replace its code from here.

On Customer side locate path in your project:
vendor/uvdesk/support-center-bundle/Resources/views/Knowledgebase/ticket.html.twig

Open ticket.html.twig and replace its code from here.

Finally clear your project cache using below command:
php bin/console c:c

@peopleinside we have added this one after release so currently it is not the part of last release it will be the part of next release.

@peopleinside said in UVDesk Community: Cannot connect to database:

ead you was able to resolve

Yes, due to Redis connection check sometime it fails to verify database details.

@adyg said in Bulk User Creation:

Is there a way to create bulk users which are agents and/or customers?
We are looking to use UVDesk for training IT helpdesk agents.

Bulk agent creation is not possible but you can create one by one using command.

You need to provide email and password using console don't need to follow full process of password setup using received link.

Open your CMD and navigate to your project route.
Now run below command to create agent and setup email and password for them.

php bin/console uvdesk_wizard:defaults:create-user ROLE_AGENT

@michael-neo said in Image in new ticket:

When creating a new ticket, it does not allow to paste image on the message area . But when replying to ticket, it is ok. It w

We have already added option with latest release to copy and paste image into message area when creating a ticket from knowledge base https://prnt.sc/tB8da366QMVV and admin side https://prnt.sc/sYc7Ec4kNciW

@domdis said in What is all the stuff at the bottom of the browser & can it be turned off?:

the browser, what is all the stuff at the bottom of the browser & can it be turned off?

yes, you can change APP_ENV to prod which is currently dev from .env file of your project.

@peopleinside

Hope this blog will help.

https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

@mxdevito

You can create a ticket by simply email your issue with admin details and login URl [email address removed for prevent spam]

Team will help you for this is any issue.

@Ricsca

We have placed our project zip on official site as well.
you don't need to go to github you can download from here.

Also manual installtion is also provided so that if someone facing issue then can install using this.

And for Forum I think everything is managed and good user interface if still you think there is any problem you can report we will improve that part.

@Stef

You can use {%ticket.threadMessage%} fo this.

You can check the chnagelog.md file as according to uvdesk opensource version.

https://github.com/uvdesk/community-skeleton/blob/v1.0.18/CHANGELOG-1.0.md

You just need to place project version as given in above link and you will be able to check CHANGELOG for the current and previous versions.

Yes, you can check documentation here.
https://docs.uvdesk.com/

Also you can check other features and their uses.

yes, you can send a notification to client when you update status of ticket.

Exp: When a ticket got resolved agent can change ticket status to resolved and can create a workflow for the same for status update and send email to customer with ticket status.

@peopleinside

User can not login to their account without setup their password.

@mxdevito

We are attaching two screenshot add a dump in controller and directly hit a URL from postman.

If it will print then flow is ok.

In your case:

Request URl will be from postman:
172.16.130.129/uvdesk/public/mailbox/listener
or
172.16.130.129/uvdesk/public/index.php/mailbox/listener