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    Posts made by Sanjeev

    • RE: uvdesk/community-skeleton project fails

      @bmallett

      Yes, downgrade your php version to 7.2 or 7.3.
      And make a try.

      posted in Technical Help
      S
      Sanjeev
    • RE: Imap open issue

      @Shoman

      Check this:
      https://forums.uvdesk.com/topic/1817/mention-steps-to-debugging-the-imap-is-working-or-not/2

      posted in Technical Help
      S
      Sanjeev
    • RE: Seeing PHP errors

      @wmertens

      You can try using command this may be you will be able to see errors on CMD.

      Or

      If using web installer Just check your console for any kind of error during installation.

      posted in Technical Help
      S
      Sanjeev
    • RE: Partners and their customers setup

      @mikekaganski

      You can not group customers here.

      But yes you can make groups of agents.
      And assigned the customer ticket to a particular agent or a group based on some condition in workflow.

      posted in General Discussion
      S
      Sanjeev
    • RE: Seeing PHP errors

      @wmertens

      We have not tested with SQLite but you can try and resolve the error you are getting while running it with SQLite.

      It Works well with MySql.

      posted in Technical Help
      S
      Sanjeev
    • RE: Amazon AWS SES Email (IMAP/SMTP) configuration

      @CamiloTirado

      You can directly replace or add you config in backend in swiftmailer.yaml (under config/packages) file as done in below screenshot.

      54c1a748-18a6-4ce2-9a1a-38d750812086-image.png

      mailer_0704 - it will be the default mailer by which all mails will be sent https://prnt.sc/x9fj27
      https://prnt.sc/x9fmdz

      And make a try if it works for you !!

      posted in Technical Help
      S
      Sanjeev
    • RE: can not add youtube link in article

      @Forcecode
      Glad to know patch is working for you. You can create a pull request for the same on github repository.
      You can create a pull request here :https://github.com/uvdesk/support-center-bundle

      You can touch with us main repo of this project for updates:
      https://github.com/uvdesk/community-skeleton

      Thanks for checking it by own.

      posted in Bug Report
      S
      Sanjeev
    • RE: How to add a new placeholder in Email Template?

      @Donald-T-Walker

      Here is a example how to make a new placeholder for Email templates and process that placeholder for a email.

      So here we are adding placeholder for Ticket Type.

      3a026ac8-e996-4a6c-9dc0-0883fa1b5ad2-image.png

      Now you will see a placeholder in Email template with name Ticket type.

      2. Process placeholder:

      a943f6e1-173a-4ef5-8e8e-bd8f4a6b8b79-image.png

      Finally clear your project cache by below command:

      php bin/console c:c

      posted in Technical Help
      S
      Sanjeev
    • RE: How to deactivate a particular workflow?

      @Donald-T-Walker

      You need to update your workflow after editing it.
      and change the status of workflow uncheck and save it.

      Check this: https://prnt.sc/wj1ef8 hope it will help.

      posted in General Discussion
      S
      Sanjeev
    • RE: Not able to fetch the tickets after refreshing the mailbox

      @Donald-T-Walker

      You need to update your site_url  in uvdesk.yaml file (under config/packages of your project).

      Your site_url should be : Your_host/project/public

      posted in Technical Help
      S
      Sanjeev
    • RE: How to increase session expire or Logout time?

      @Rosa-A-Hancock

      By default session expire time is around 10 min means if you are inactive on site from last 10 min it will automatically logout after 10 minute of inactivity.

      If you wish to change it follow below solution.

      Locate path in your project config->packages->framework.yaml

      You will basically store the sessions in the /var/sessions/ directory and that's it, the lifetime option will work again. You can do this quickly modifying your framework.yaml file in the session block like this:

      session:
            handler_id: session.handler.native_file
            save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%'
            # 2 Days lifetime (172800 seconds)
            cookie_lifetime: 172800
            cookie_secure: 'auto'
            cookie_samesite: 'lax'

      Most probably it should will work for you.

      And after saving framework.yaml file you should clear your project cache by below command:

      php bin/console c:c

      posted in Technical Help
      S
      Sanjeev
    • RE: Office 365 Configuration for swiftmailer and mailbox how can we do this?

      @Brian-B-Peach

      Check below link to configure.

      https://github.com/uvdesk/community-skeleton/issues/234

      https://github.com/uvdesk/community-skeleton/issues/163

      Hope these link will help !!

      posted in Technical Help
      S
      Sanjeev
    • RE: Need help - reset password without posting email how to do it

      @alisamifarooq

      Are you facing any problem ?

      You can change or update password using both the methods and it should work.

      posted in Technical Help
      S
      Sanjeev
    • RE: Add index.php after public folder.

      @Brian-B-Peach

      Open your .htaccess file under public folder of your project and add some random text at the top and save your file.

      Now try to access your project.

      Case 1:

      If you are getting 500 Internal server error after adding a random text in .htaccess file.

      It means it is working.

      Case 2:

      If you are still able to access public path of project which means  .htaccess it is not working yet.

      so you need to enable it.

      Open your apache2.conf file and Allow overwrite All.

      <Directory /home/users/www>
      Options Indexes FollowSymLinks
      AllowOverride All

      Require all granted

      here.

      Now also you need to run two below commands for enabling mod rewrite rule.

      a2enmod rewrite
      service apache2 restart

      posted in Technical Help
      S
      Sanjeev
    • RE: How to add an email from backend if not match with email pattern?

      @Brian-B-Peach

      As there is a front end validation which actually check a valid email (like .com/.net/.in at the end) so it will not allow you to add from front end.

      Now you can do one thing add any email from front end and change the email from backend files.

      Open swiftmailer.yaml, uvdesk.yaml, uvdesk_mailboxes.yaml file under config->packages of your project.

      You can change the email from these files after adding any valid email from front end.

      8ec6e691-925b-4bde-abfb-37e1d267ca6b-image.png

      posted in Technical Help
      S
      Sanjeev
    • RE: Redirect to knowledgebase and ticket list page

      @Rosa-A-Hancock

      For this you need to make below changes as suggested below in screenshot.

      locate path in your project and update code as done with red mark in screenshot:

      vendor/uvdesk/support-center-bundle/Controller/Ticket.php

      Open Ticket.php and reach to ticketadd() function make changes as done in below screenshot.

      01136950-5a12-4aa9-aa9b-1d3cf99a8416-image.png

      It will also updated in our project in next release.

      Thanks,

      posted in Technical Help
      S
      Sanjeev
    • RE: Minimum configuration to install UVdesk on Nginx

      @Vickie-Trollinge

      Please check below link: https://symfony.com/doc/current/setup/web_server_configuration.html#nginx

      I hope it will help !!

      Thanks,

      posted in Technical Help
      S
      Sanjeev
    • RE: Remove Symfony web profiler

      @Irene-C-Templin

      Open your project directory and locate path.

      Config->packages->dev->web_profiler.yaml

      Open web_profiler.yaml and make change as done in screen shot below.

      c75ab7c0-c7ef-4023-a96f-17b3415c9f5d-image.png

      Hope it will help !!

      Thanks,

      posted in Technical Help
      S
      Sanjeev
    • RE: How we can permantly delete the tickets? or make deleted ticket restore.

      @peopleinside Thanks for your explanation regarding this query I am also attaching a screenshot for more understanding.

      @Donald-T-Walker
      Hope below screenshot will help you understand this.

      6735c98e-5217-460d-bdf2-a56c6b88aa0c-image.png

      posted in Technical Help
      S
      Sanjeev
    • RE: Time frame for refresh mailbox

      @Donald-T-Walker
      You can simply run command as shown below.

      For example you are running a command for one day.

      php bin/console uvdesk:refresh-mailbox -t 1440 example@gmail.com

      Here after -t you have to specify time in minutes like for one day (1440).

      Thanks,

      posted in Technical Help
      S
      Sanjeev