Posts made by Sanjeev

@bmallett

Yes, downgrade your php version to 7.2 or 7.3.
And make a try.

@Shoman

Check this:
https://forums.uvdesk.com/topic/1817/mention-steps-to-debugging-the-imap-is-working-or-not/2

@wmertens

You can try using command this may be you will be able to see errors on CMD.

Or

If using web installer Just check your console for any kind of error during installation.

@mikekaganski

You can not group customers here.

But yes you can make groups of agents.
And assigned the customer ticket to a particular agent or a group based on some condition in workflow.

@wmertens

We have not tested with SQLite but you can try and resolve the error you are getting while running it with SQLite.

It Works well with MySql.

@CamiloTirado

You can directly replace or add you config in backend in swiftmailer.yaml (under config/packages) file as done in below screenshot.

mailer_0704 - it will be the default mailer by which all mails will be sent https://prnt.sc/x9fj27
https://prnt.sc/x9fmdz

And make a try if it works for you !!

@Forcecode
Glad to know patch is working for you. You can create a pull request for the same on github repository.
You can create a pull request here :https://github.com/uvdesk/support-center-bundle

You can touch with us main repo of this project for updates:
https://github.com/uvdesk/community-skeleton

Thanks for checking it by own.

@Donald-T-Walker

Here is a example how to make a new placeholder for Email templates and process that placeholder for a email.

So here we are adding placeholder for Ticket Type.

Now you will see a placeholder in Email template with name Ticket type.

2. Process placeholder:

Finally clear your project cache by below command:

php bin/console c:c

@Donald-T-Walker

You need to update your workflow after editing it.
and change the status of workflow uncheck and save it.

Check this: https://prnt.sc/wj1ef8 hope it will help.

@Donald-T-Walker

You need to update your site_url  in uvdesk.yaml file (under config/packages of your project).

Your site_url should be : Your_host/project/public

@Rosa-A-Hancock

By default session expire time is around 10 min means if you are inactive on site from last 10 min it will automatically logout after 10 minute of inactivity.

If you wish to change it follow below solution.

Locate path in your project config->packages->framework.yaml

You will basically store the sessions in the /var/sessions/ directory and that's it, the lifetime option will work again. You can do this quickly modifying your framework.yaml file in the session block like this:

session:
      handler_id: session.handler.native_file
      save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%'
      # 2 Days lifetime (172800 seconds)
      cookie_lifetime: 172800
      cookie_secure: 'auto'
      cookie_samesite: 'lax'

Most probably it should will work for you.

And after saving framework.yaml file you should clear your project cache by below command:

php bin/console c:c

@Brian-B-Peach

Check below link to configure.

https://github.com/uvdesk/community-skeleton/issues/234

https://github.com/uvdesk/community-skeleton/issues/163

Hope these link will help !!

@alisamifarooq

Are you facing any problem ?

You can change or update password using both the methods and it should work.

@Brian-B-Peach

Open your .htaccess file under public folder of your project and add some random text at the top and save your file.

Now try to access your project.

Case 1:

If you are getting 500 Internal server error after adding a random text in .htaccess file.

It means it is working.

Case 2:

If you are still able to access public path of project which means  .htaccess it is not working yet.

so you need to enable it.

Open your apache2.conf file and Allow overwrite All.

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

here.

Now also you need to run two below commands for enabling mod rewrite rule.

a2enmod rewrite
service apache2 restart

@Brian-B-Peach

As there is a front end validation which actually check a valid email (like .com/.net/.in at the end) so it will not allow you to add from front end.

Now you can do one thing add any email from front end and change the email from backend files.

Open swiftmailer.yaml, uvdesk.yaml, uvdesk_mailboxes.yaml file under config->packages of your project.

You can change the email from these files after adding any valid email from front end.

@Rosa-A-Hancock

For this you need to make below changes as suggested below in screenshot.

locate path in your project and update code as done with red mark in screenshot:

vendor/uvdesk/support-center-bundle/Controller/Ticket.php

Open Ticket.php and reach to ticketadd() function make changes as done in below screenshot.

It will also updated in our project in next release.

Thanks,

@Vickie-Trollinge

Please check below link: https://symfony.com/doc/current/setup/web_server_configuration.html#nginx

I hope it will help !!

Thanks,

@Irene-C-Templin

Open your project directory and locate path.

Config->packages->dev->web_profiler.yaml

Open web_profiler.yaml and make change as done in screen shot below.

Hope it will help !!

Thanks,

@peopleinside Thanks for your explanation regarding this query I am also attaching a screenshot for more understanding.

@Donald-T-Walker
Hope below screenshot will help you understand this.

@Donald-T-Walker
You can simply run command as shown below.

For example you are running a command for one day.

php bin/console uvdesk:refresh-mailbox -t 1440 example@gmail.com

Here after -t you have to specify time in minutes like for one day (1440).

Thanks,