There is not such config for this.
If you are able to access it using localhost(127.0.0.1) then you can also access it using IP address through the LAN.
check if you are able to access localhost using your IP address.
As you can check screenshot we are accessing it using IP.
@pedronapoleaojr
You need to add a translation file here for your language
(If It does not already exist for your language).
For Example: We have added messages.en.yml for english here.
Now make a entry for your locale in uvdesk.yaml file.
And Finally check your choice language by passing it into url.
https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/checkTranslation.png
Now you can make it your default language.
Locate file config->packages->translation.yaml open translation.yaml and make changes as given below.
default_locale: your_locale(en, ar etc)
fallbacks:
- your_locale(en, ar etc)
Clear your project cache by:
php bin/console c:c
Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.
Open the EmailService.php reach to sendMail() function.
and dump() the exception as in attached image.
It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).
Thanks,
Please increase upload_max_filesize in uvdesk.yaml file and also increase upload size from your php.ini file and make try.
Finally restart your server and try.
Please check and update below thing hope it will help.
Enable less secure app for gmail: https://myaccount.google.com/lesssecureapps
Please enable this also: https://accounts.google.com/b/0/DisplayUnlockCaptcha
Also locate path on your project.
vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php
open file and add below line there.
Check in screenshot to add a line of code here: https://prnt.sc/w5bc5u
Add below code for gmail under refreshMailbox() function in start.
$server_host = "{imap.gmail.com:993/imap/ssl/novalidate-cert}INBOX";
Thanks,
@Rosa-A-Hancock
Locate path in your project:
vendor->uvdesk/core-framework/Resources/views/Groups/createSupportGroup.html
vendor->uvdesk/core-framework/Resources/views/Groups/updateSupportGroup.html
open createSupportGroup.html and updateSupportGroup.html and make update as suggested below.
For group user new group create page:
Write email in place of name like instead of agent.name write agent.email
For group user update page:
Do the same with other where you want to update.
@Rosa-A-Hancock
Locate path in your project:
vendor->uvdesk->core-framework->FileSystem->UploadManagers->Localhost.php
Make changes as done in screenshot below:
Also if you don't want to see uploaded image in uppercase then:
You need to remove data-toggle="tooltip" from below line.
https://github.com/uvdesk/core-framework/blob/master/Resources/views/ticket.html.twig#L769
For Agent:
locate path in your project vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig
open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160 and remove If and endif line in selected section(First and last line in selected section).
For Customer:
locate path in your project vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig
open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100 and remove If and endif line in selected section(First and last line in selected section).
@alisamifarooq
We glad to know the solution given above worked for you. Stay tuned with forum you can solve your problems and get updates for most of the problem how to solve them which is normally faced by community.
Locate the file in your project:
vendor/uvdesk/core-framework/Repository/TicketRepository.php
Open TicketRepository.php and reach to getAllCustomerTickets() function and make update as done with red mark in screenshot
Thanks,
Open your project directory and locate path.
Config->packages->dev->web_profiler.yaml
Open web_profiler.yaml and make change as done in screen shot below.
Hope it will help !!
Thanks,
@peopleinside Thanks for your explanation regarding this query I am also attaching a screenshot for more understanding.
@Donald-T-Walker
Hope below screenshot will help you understand this.
@Donald-T-Walker
You can simply run command as shown below.
For example you are running a command for one day.
php bin/console uvdesk:refresh-mailbox -t 1440 example@gmail.com
Here after -t you have to specify time in minutes like for one day (1440).
Thanks,
Please check below link: https://symfony.com/doc/current/setup/web_server_configuration.html#nginx
I hope it will help !!
Thanks,
Many such issues already fixed in master branch currently and will be reflect in next release.
Stay tuned with us on main repository https://github.com/uvdesk/community-skeleton of this project here soon we will release a new stable release with many fixes.
@peopleinside Thanks for your support and always helping others to solve their issues.
We are currently testing if anything is broken or any issue with the project due to many updates done and team is working on it time to time. Once done with testing and everything goes good and we have no such major issues we will come with a next release.
Definitely we will check and try to add these as well if these are not creating any issues in project.
Fine, We will check the possibility with our system and will try to add this.
Most probably your site_url is not correct in uvdesk.yaml (under config/packages folder) file.
Please share your helpdesk URL by which you are running your project on browser.
We will let you know what should be the correct site URL.
