Best posts made by Sanjeev

One more approach to update your existing project :

Download project zip from here.

After downloading the project extract zip file.

Now, copy uvdesk folder from extracted folder->vendor->uvdesk from this location.

First, delete the uvdesk folder from your_project->vendor->uvdesk location.

Now, copy uvdesk foder from extracted folder and paste into your project under vendor folder.

Also replace your translation folder from extracted zip folder into your project.

Check below screenshot for reference the folder you need to replace in your project from extracted zip folder

Finally run the following commands:

php bin/console d:s:u --force
php bin/console c:c

@Brian-B-Peach

Please increase upload_max_filesize in uvdesk.yaml file and also increase upload size from your php.ini file and make try.

Finally restart your server and try.

@peopleinside

Of course will update latest version with our zip version on official site today here as well.

Once it is done we will update you on this conversation.

You don't need for composer for this you need to just download and setup project.

@pedronapoleaojr
You need to add a translation file here for your language
(If It does not  already exist for your language).

For Example: We have added messages.en.yml for english here.

https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/202002075e3cec5d9e4d3translationfile.png

Now make a entry for your locale in uvdesk.yaml file.

And Finally check your choice language by passing it into url.

https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/checkTranslation.png

Now you can make it your default language.

Locate file config->packages->translation.yaml  open translation.yaml  and make changes as given below.

default_locale:    your_locale(en, ar etc)
      fallbacks:   
                     -  your_locale(en, ar etc)
 
 
Clear your project cache by:
 
php bin/console c:c

@Rosa-A-Hancock
Locate path in your project:

vendor->uvdesk->core-framework->FileSystem->UploadManagers->Localhost.php

Make changes as done in screenshot below:

Also if you don't want to see uploaded image in uppercase then:
You need to remove data-toggle="tooltip" from below line.

https://github.com/uvdesk/core-framework/blob/master/Resources/views/ticket.html.twig#L769

@peopleinside

UVdesk logo that is not working and once logged in I don't see any reCaptcha settings.

You need to replace your new project public folder by old project public folder.

As all the attachments and images path will be save in database and it will be physically present in public folder of project.

@peopleinside

We are currently testing if anything is broken or any issue with the project due to many updates done and team is working on it time to time. Once done with testing and everything goes good and we have no such major issues we will come with a next release.

@peopleinside

Thanks for sharing information it will really help to other users to do the same steps and setup project without any problem.

@peopleinside

Another point: user that update from zip need backup some files, resume that and replace the new public folder with the old one so it will not miss favicon, attachments, logo, etc.. but by doing that if you made for example update to css in the public/bundles user will loose updates.

You can run below command and will get all latest CSS and Js automatically update in public folder anytime.

php bin/console assets:install

@peopleinside

Definitely we will check and try to add these as well if these are not creating any issues in project.

As we understand some of the user don't want to show knowlegebase to their customer instead they want to redirect customer to directly into customer login page.

For this you need to make a slight changes in your code.

Please follow  the steps given below:

- Locate path in your project. 
vendor/uvdesk/support-center-bundle/resources/config/routes/public.yaml

Open public.yaml file replace line no. 3 (controller: Webkul\UVDesk\SupportCenterBundle\Controller\Website::home)  by:

controller: Webkul\UVDesk\SupportCenterBundle\Controller\Customer::login

Finally run command  php bin/console c:c  from project root directory.

Hope it will help someone

@SaasMe

For Agent:

locate path in your project vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160 and remove If and endif line in selected section(First and last line in selected section).

For Customer:

locate path in your project vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100 and remove If and endif line in selected section(First and last line in selected section).

@Alessandro-Gabba

Many such issues already fixed in master branch currently and will be reflect in next release.
Stay tuned with us on main repository https://github.com/uvdesk/community-skeleton of this project here soon we will release a new stable release with many fixes.

@peopleinside Thanks for your support and always helping others to solve their issues.

@peopleinside

Fine, We will check the possibility with our system and will try to add this.

@manata

There is not such config for this.
If you are able to access it using localhost(127.0.0.1) then you can also access it using IP address through the LAN.

check if you are able to access localhost using your IP address.

As you can check screenshot we are accessing it using IP.

@gustavowoltmann

You should connect us on forum and GitHub Repository.

You will get the solutions for your problem or you can directly discuss here on our forum.

@Brian-B-Peach

Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.

Open the EmailService.php reach to sendMail() function.

and dump() the exception as in attached image.

It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).

Thanks,

@peopleinside

Demo Is now updated (as per the latest release) you can check here.

@Brian-B-Peach

Please add red mark lines in code as attached in below screenshot.

@Rosa-A-Hancock

Please check and update below thing hope it will help.

Enable less secure app for gmail: https://myaccount.google.com/lesssecureapps

Please enable this also: https://accounts.google.com/b/0/DisplayUnlockCaptcha

Also locate path on your project.

vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php

open file and add below line there.

Check in screenshot to add a line of code here: https://prnt.sc/w5bc5u

Add below code for gmail under refreshMailbox() function in start.

$server_host = "{imap.gmail.com:993/imap/ssl/novalidate-cert}INBOX";

Thanks,