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    Best posts made by Sanjeev

    • RE: Uvdesk reachable only on localhost

      @manata

      There is not such config for this.
      If you are able to access it using localhost(127.0.0.1) then you can also access it using IP address through the LAN.

      check if you are able to access localhost using your IP address.

      As you can check screenshot we are accessing it using IP.

      ip.PNG

      posted in Technical Help
      S
      Sanjeev
    • RE: Translation to Portuguese BR

      @pedronapoleaojr
      You need to add a translation file here for your language
      (If It does not  already exist for your language).

      For Example: We have added messages.en.yml for english here.

      https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/202002075e3cec5d9e4d3translationfile.png

      Now make a entry for your locale in uvdesk.yaml file.

      c845fda5-1c50-442f-96cd-53c7c7744179-image.png

      And Finally check your choice language by passing it into url.

      https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/checkTranslation.png

      Now you can make it your default language.

      Locate file config->packages->translation.yaml  open translation.yaml  and make changes as given below.

      default_locale:    your_locale(en, ar etc)
            fallbacks:   
                           -  your_locale(en, ar etc)
       
       
      Clear your project cache by:
       
      php bin/console c:c

      posted in General Discussion
      S
      Sanjeev
    • RE: How to debug the error?

      @Brian-B-Peach

      Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.

      Open the EmailService.php reach to sendMail() function.

      and dump() the exception as in attached image.

      It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).

      07a7026d-6546-413d-8f77-9b11ce4ff58e-image.png

      bf8a8c9f-8020-4e40-9d34-55fced5853a2-image.png

      Thanks,

      posted in Technical Help
      S
      Sanjeev
    • RE: How to debug the error?

      @Brian-B-Peach

      Please add red mark lines in code as attached in below screenshot.

      headerCode.PNG

      posted in Technical Help
      S
      Sanjeev
    • RE: How I can increase attachment size?

      @Brian-B-Peach

      Please increase upload_max_filesize in uvdesk.yaml file and also increase upload size from your php.ini file and make try.

      453cb951-aaa0-43f0-ba4d-6852763bf3ce-image.png

      Finally restart your server and try.

      posted in Technical Help
      S
      Sanjeev
    • RE: "imap_open : couldn't open stream for gmail" - getting error while set up IMAP

      @Rosa-A-Hancock

      Please check and update below thing hope it will help.

      Enable less secure app for gmail: https://myaccount.google.com/lesssecureapps

      Please enable this also: https://accounts.google.com/b/0/DisplayUnlockCaptcha

      Also locate path on your project.

      vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php

      open file and add below line there.

      Check in screenshot to add a line of code here: https://prnt.sc/w5bc5u

      Add below code for gmail under refreshMailbox() function in start.

      $server_host = "{imap.gmail.com:993/imap/ssl/novalidate-cert}INBOX";

      Thanks,

      posted in Technical Help
      S
      Sanjeev
    • RE: How to add users email in group instead of their name?

      @Rosa-A-Hancock
      Locate path in your project:

      vendor->uvdesk/core-framework/Resources/views/Groups/createSupportGroup.html

      vendor->uvdesk/core-framework/Resources/views/Groups/updateSupportGroup.html

      open createSupportGroup.html and updateSupportGroup.html and make update as suggested below.

      For group user new group create page:

      https://github.com/uvdesk/core-framework/blob/master/Resources/views/Groups/createSupportGroup.html.twig#L54

      https://github.com/uvdesk/core-framework/blob/master/Resources/views/Groups/createSupportGroup.html.twig#L66

      Write email in place of name like instead of agent.name write agent.email

      For group user update page:

      https://github.com/uvdesk/core-framework/blob/master/Resources/views/Groups/updateSupportGroup.html.twig#L54

      https://github.com/uvdesk/core-framework/blob/master/Resources/views/Groups/updateSupportGroup.html.twig#L66

      Do the same with other where you want to update.

      posted in Technical Help
      S
      Sanjeev
    • RE: Rename attachment

      @Rosa-A-Hancock
      Locate path in your project:

      vendor->uvdesk->core-framework->FileSystem->UploadManagers->Localhost.php

      Make changes as done in screenshot below:

      ddd0a6d1-38d2-4d6f-b315-40dcec9575d5-image.png

      Also if you don't want to see uploaded image in uppercase then:
      You need to remove data-toggle="tooltip" from below line.

      https://github.com/uvdesk/core-framework/blob/master/Resources/views/ticket.html.twig#L769

      posted in Technical Help
      S
      Sanjeev
    • RE: Password field in Agent and Customer Form

      @SaasMe

      For Agent:

      locate path in your project vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

      open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160 and remove If and endif line in selected section(First and last line in selected section).

      For Customer:

      locate path in your project vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

      open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100 and remove If and endif line in selected section(First and last line in selected section).

      posted in Technical Help
      S
      Sanjeev
    • RE: How to add users email in group instead of their name?

      @alisamifarooq

      We glad to know the solution given above worked for you. Stay tuned with forum you can solve your problems and get updates for most of the problem how to solve them which is normally faced by community.

      posted in Technical Help
      S
      Sanjeev
    • RE: Want too see all tickets except closed one.

      @Vickie-Trollinge

      Locate the file in your project:

      vendor/uvdesk/core-framework/Repository/TicketRepository.php

      Open TicketRepository.php and reach to getAllCustomerTickets() function and make update as done with red mark in screenshot

      TicketRepositoryChanges.png

      Thanks,

      posted in Technical Help
      S
      Sanjeev
    • RE: Remove Symfony web profiler

      @Irene-C-Templin

      Open your project directory and locate path.

      Config->packages->dev->web_profiler.yaml

      Open web_profiler.yaml and make change as done in screen shot below.

      c75ab7c0-c7ef-4023-a96f-17b3415c9f5d-image.png

      Hope it will help !!

      Thanks,

      posted in Technical Help
      S
      Sanjeev
    • RE: How we can permantly delete the tickets? or make deleted ticket restore.

      @peopleinside Thanks for your explanation regarding this query I am also attaching a screenshot for more understanding.

      @Donald-T-Walker
      Hope below screenshot will help you understand this.

      6735c98e-5217-460d-bdf2-a56c6b88aa0c-image.png

      posted in Technical Help
      S
      Sanjeev
    • RE: Time frame for refresh mailbox

      @Donald-T-Walker
      You can simply run command as shown below.

      For example you are running a command for one day.

      php bin/console uvdesk:refresh-mailbox -t 1440 example@gmail.com

      Here after -t you have to specify time in minutes like for one day (1440).

      Thanks,

      posted in Technical Help
      S
      Sanjeev
    • RE: Minimum configuration to install UVdesk on Nginx

      @Vickie-Trollinge

      Please check below link: https://symfony.com/doc/current/setup/web_server_configuration.html#nginx

      I hope it will help !!

      Thanks,

      posted in Technical Help
      S
      Sanjeev