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UVdesk Staff

Webkul - UVdesk staff

  • RE: installation problem

    @sjliu
    Update your composer.yaml file by below code:

    {
        "type": "project",
        "license": "proprietary",
        "minimum-stability": "stable",
        "prefer-stable": true,
        "require": {
            "php": "^7.2.5 || ^8.0",
            "ext-ctype": "*",
            "ext-iconv": "*",
            "doctrine/annotations": "^1.0",
            "doctrine/doctrine-bundle": "^2.6",
            "doctrine/doctrine-fixtures-bundle": "3.4.1",
            "doctrine/doctrine-migrations-bundle": "^2.2",
            "doctrine/orm": "^2.12",
            "google/recaptcha": "^1.2",
            "knplabs/knp-paginator-bundle": "^5.8",
            "phpdocumentor/reflection-docblock": "^5.3",
            "phpstan/phpdoc-parser": "^1.2",
            "sensio/framework-extra-bundle": "^6.1",
            "symfony/asset": "^5.4",
            "symfony/console": "^5.4",
            "symfony/dotenv": "^5.4",
            "symfony/expression-language": "^5.4",
            "symfony/flex": "^1.17|^2",
            "symfony/form": "^5.4",
            "symfony/framework-bundle": "^5.4",
            "symfony/http-client": "^5.4",
            "symfony/intl": "^5.4",
            "symfony/mailer": "^5.4",
            "symfony/mime": "^5.4",
            "symfony/monolog-bundle": "^3.1",
            "symfony/notifier": "^5.4",
            "symfony/process": "^5.4",
            "symfony/property-access": "^5.4",
            "symfony/property-info": "^5.4",
            "symfony/proxy-manager-bridge": "^5.4",
            "symfony/runtime": "^5.4",
            "symfony/security-bundle": "^5.4",
            "symfony/serializer": "^5.4",
            "symfony/string": "^5.4",
            "symfony/swiftmailer-bundle": "^3.5",
            "symfony/translation": "^5.4",
            "symfony/twig-bundle": "^5.4",
            "symfony/validator": "^5.4",
            "symfony/web-link": "^5.4",
            "symfony/yaml": "^5.4",
            "twig/extra-bundle": "^2.12|^3.0",
            "twig/twig": "^2.12|^3.0",
            "uvdesk/automation-bundle": "^1.1",
            "uvdesk/composer-plugin": "^1.1",
            "uvdesk/core-framework": "^1.1",
            "uvdesk/extension-framework": "^1.1",
            "uvdesk/mailbox-component": "^1.1",
            "uvdesk/support-center-bundle": "^1.1"
        },
        "require-dev": {
            "phpunit/phpunit": "^9.5",
            "symfony/browser-kit": "^5.4",
            "symfony/css-selector": "^5.4",
            "symfony/debug-bundle": "^5.4",
            "symfony/maker-bundle": "^1.0",
            "symfony/phpunit-bridge": "^6.0",
            "symfony/stopwatch": "^5.4",
            "symfony/web-profiler-bundle": "^5.4"
        },
        "config": {
            "allow-plugins": {
                "composer/package-versions-deprecated": true,
                "symfony/flex": true,
                "symfony/runtime": true,
                "uvdesk/composer-plugin": true
            },
            "optimize-autoloader": true,
            "preferred-install": {
                "*": "dist"
            },
            "sort-packages": true
        },
        "autoload": {
            "psr-4": {
                "App\\": "src/"
            }
        },
        "autoload-dev": {
            "psr-4": {
                "App\\Tests\\": "tests/"
            }
        },
        "replace": {
            "symfony/polyfill-ctype": "*",
            "symfony/polyfill-iconv": "*",
            "symfony/polyfill-php72": "*"
        },
        "scripts": {
            "auto-scripts": {
                "cache:clear": "symfony-cmd",
                "assets:install %PUBLIC_DIR%": "symfony-cmd"
            },
            "post-install-cmd": [
                "@auto-scripts"
            ],
            "post-update-cmd": [
                "@auto-scripts"
            ]
        },
        "conflict": {
            "symfony/symfony": "*"
        },
        "extra": {
            "symfony": {
                "allow-contrib": false,
                "require": "^5.4"
            }
        }
    }
    

    Finally run below command:
    composer update

    And setup again.

    posted in Technical Help
  • RE: issues when changing to prod ENV

    @nathan
    Are you able to log in to dev mode?

    If not, please make a try the below methods:

    • Check your read/write permissions enable or not in the .env file

    • In the last cache clear of your project with this command:

    php bin/console c:c

    and try again.

    posted in Technical Help
  • RE: Error -> No route found for "POST /public/mailbox/listener" (404 Not Found)

    @blckhwk

    Please check and verify your site_url in uvdesk.yaml file (under config/packages).

    Also if any kind of security protection which do not allow to make a curl request then please enable for this URL.

    posted in Technical Help
  • RE: Error -> No route found for "POST /public/mailbox/listener" (404 Not Found)

    @blckhwk
    Please let us know which version of uvdesk opensource and the PHP version you are using?

    posted in Technical Help
  • RE: Ticket in-activity workflow

    @blckhwk said in Ticket in-activity workflow:

    ondition that counts the ageing of the tickets

    We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

    So unfortunately it will not work for now.

    posted in Technical Help
  • RE: Can you please write and maybe show in a video how install Uvdesk on XAMPP?

    @peopleinside
    Please check this blog for how to install Uvdesk using Xampp on windows: here

    posted in Technical Help
  • Released UVdesk latest version v1.1.0

    👷 The UVdesk team is happy to announce the release of UVdesk's latest version v1.1.0

    This month ⌚ we’ve got a few product updates for you the release comes up with more standard features and also introduces awesome enhancements and improvements.

    Welcome to version v1.1.0 of UVdesk!

    The feature has Improved compatibility with PHP 8 and Symfony 5 components.

    For more about features and fix you can check the following GitHub page 👉 https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.0

    How to upgrade?

    Thank You!!
    Keep delivering better customer support with UVdesk

    posted in Announcements
  • RE: Troubles with installation of uvdesk

    @Diana-Lucciano

    Download project from our official site.

    And use php version 8 with it.

    posted in Technical Help
  • RE: Image in new ticket

    @Michael-Neo

    Please follow the mentioned steps below and take a project backup before proceed.

    https://github.com/uvdesk/community-skeleton/issues/510#issuecomment-988686636

    posted in General Discussion
  • RE: Image in new ticket

    @Michael-Neo

    Please do the below steps and take a backup of project before.

    For Admin Side locate path in your project:
    vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

    open ticket.html.twig and replace its code from here.

    On Customer side locate path in your project:
    vendor/uvdesk/support-center-bundle/blob/master/Resources/views/Knowledgebase/ticketView.html.twig

    Open ticketView.html.twig and replace its code from here.

    Finally clear your project cache using below command:
    php bin/console c:c

    Check if it works for you !!!

    posted in General Discussion