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UVdesk Staff

Webkul - UVdesk staff

  • RE: Please add support for PHP 8.1 and PHP 8.2

    We will try to support PHP 8.2 in future releases. Thanks for your time and patience!!

    posted in Technical Help
  • RE: refresh mailbox stuck on converting without an error

    Hi i'm trying to setup the cronjob for grabbing emails but no matter what it always exits with an empty error while converting.

    Once you check whether correctly saved your email settings option. Also, please share your screenshots of the swift mailer, mailbox, and email settings option.

    Let us know, which version of uvdesk you are using.

    posted in Technical Help
  • RE: uvdesk installation stucks at stage 2

    Let us know, you have installed this project using composer command or using zip file upload.

    Check the below these cases and make changes accordingly:

    1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:
    <Directory /home/users/var/www/htdocs>
    Options Indexes FollowSymLinks
    AllowOverride All
    Require all granted
    
    1. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
      locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

    2. Allow read-write permission for the below file & folder:
      For .env file – chmod 777 -R path of .env file of UVdesk project
      For Var folder -chmod 777 -R path of var folder of UVdesk project
      For Config folder – chmod 777 -R path of config folder of UVdesk
      For Public folder – chmod 777 -R path of the public folder of UVdesk
      For Migration folder – chmod 777 -R path of the migration folder of UVdesk

    3. It happens mainly because of less execution time in the php.ini file.
      By default, max_execution_time is 30 sec you need to increase it and restart your server.
      Check here how to increase the max-execution time and restart your server.

      And clear your project cache by:

        php bin/console c:c
    

    Now try to install your project.

    => Also, run the below commands in your project root directory:

    php bin/console doctrine:migrations:diff
    
    php bin/console doctrine:migrations:migrate
    

    And clear the cache of the project:

    php bin/console c:c
    

    => Once you try with the manual installation of uvdesk from here.

    If the issue is still in the manual installation setup, let us know.

    posted in Technical Help
  • RE: Open ...customer/login throws AuthenticationCredentialsNotFoundException

    Not at the moment. I've looked into the issue but haven't found anything concrete pertaining to this specific problem. @IwataNeo if it's possible for you to share access to your server hosting the project, please raise a ticket by emailing us at support@uvdesk.com or visiting support.uvdesk.com. We would have to debug at vendor code level and figure out the complete stack trace to see exactly where things went wrong, as at the moment I'm not able to reproduce this issue. I would also suggest you to share your composer.json & composer.lock file so I can test this against the exact packages you have installed.

    The only other relevant log message i found in the shared logs was a deprecation notice indicating there might be a update in the flow of symfony's authentication system which I would need to look into, but if that was the case the issue would have been a lot more noticeable across other installations as well.

    posted in Technical Help
  • RE: what is the link of the support portal?

    @thehazzard said in what is the link of the support portal?:

    Hi all,

    i am new here, and need some basic information.

    I have managed to install UVDESK open-source version on XAMPP.
    Needed only to add some extra .dll files in php/ext and modify the php.ini.

    So i created the first admin account etc. And what is the portal to login on the admin account??

    it brings me always to public/en where you only can generate a ticket,
    The kb"s only say: login on the support portal but i cannot find it. any help?

    If you have created and installed successfully the uvdesk project.

    The below URL is the default URL for admin/agent login if you have not made any changes for /member prefix.

    If you are using on localhost:
    localhost/your-project-folder-name/public/en/member/login

    If you are using on server:
    your-server-domain-name/your-project-folder-name/public/en/member/login

    Also, We can customize this on the setup wizard as per says the previous reply.

    I created the first admin account etc

    Let us know, you have created this admin account using the web installer wizard or using the terminal command:

    php bin/console uvdesk:configure-helpdesk
    
    posted in Technical Help
  • RE: Open ...customer/login throws AuthenticationCredentialsNotFoundException

    @IwataNeo
    Please share the log file of your project:
    project-folder-name -> var -> log -> dev.log

    c966799e-0ae7-4778-8f31-c2e09f033fbe-dev.log-file.png

    Let us know, you have changed in the prod mode of your project.

    posted in Technical Help
  • RE: Open ...customer/login throws AuthenticationCredentialsNotFoundException

    @IwataNeo

    Let us know, which version of uvdesk you have installed and also where you have downloaded this project using the composer command or using a zip file.

    Please once you try to download the project from the official website of uvdesk.

    Using the composer command run the below command:

    $ composer create-project uvdesk/community-skeleton helpdesk-project
    

    or

    Using the zip file follow the below link:

    https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

    If you are still facing the same issue, let us know.

    posted in Technical Help
  • RE: Configuration problems and/or errors in code

    @Ahmed said in Configuration problems and/or errors in code:

    how can i get this update on windows xampp ?

    In windows, you will follow the same steps in your project root directory like:

    C:\xampp\htdocs\your-project-folder-name

    Now you can run these commands in your project root directory now run the below commands for updating the module:

    $ composer require uvdesk/core-framework:dev-master
    
    $ composer require uvdesk/automation-bundle:dev-master
    

    Now, clear the cache of the project using the below command:

    $ php bin/console c:c
    

    If you have still a problem with updating the modules then let us know.

    posted in Technical Help
  • RE: swiftmailer now crashing

    @jeff

    You can create a ticket from here.

    Also, share these files of your project on the support ticket helpdesk:
    composer.json and composer.lock

    posted in Technical Help
  • RE: Configuration problems and/or errors in code

    @Aurelio

    We have updated our core-framework bundle and automation bundle for these issues:

    • Agent deleting
    • Workflow condition "type" or "status"

    So you can update the core-framework bundle and automation bundle follow the below steps:

    Firstly, open your terminal in your project root directory now run the below commands for updating the module:

    $ composer require uvdesk/core-framework:dev-master
    
    $ composer require uvdesk/automation-bundle:dev-master
    

    Now, clear the cache of the project using the below command:

    $ php bin/console c:c
    

    If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

    posted in Technical Help