UVdesk Staff

@Michael-Neo

How can I add customer contact as a workflow condition? Currently there are only Customer Name and Emal address.

We are informing to you. At this moment, we have not added the phone number field in the workflow condition.

@luisc2101

Is it possible to delete the contents of the log folder? since it is consuming a lot of server space

You can delete the log file directly from your project. Please follow the below path for the log file in your project:

your-project-folder-name/var/log/dev.log

Also, you can delete your dev file using the command line, run this command in your project root directory:

$ rm -rf var/log/dev.log

@ivanmanzanolh

Everything is okay now. After configuring Swiftmailer and the email settings, it's working. Thanks for your prompt response.

We are glad to know that your issue has been resolved now.

If would request you take a spare minute of yours and leave your valuable feedback with us if you liked our product & support.

and leave your positive reviews here:
https://reviews.capterra.com/new/158346
https://www.trustpilot.com/review/uvdesk.com

It helps a lot to catch more customers like you and keeps us motivated and helps us to do better for this UVdesk opensource project.

Looking forward to seeking 5-star reviews from your side.

Awaiting your response.

@ivanmanzanolh

I'm getting this error when I try to refresh the mailbox: "Undefined constant Webkul\UVDesk\MailboxBundle\Console\CURLOPT_NOBODY" in RefreshMailboxCommand.php."

Let us know, you have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

$ php -m

If curl extension is not installed then follow the below command for installed curl extension:

$ sudo apt install curl

Verify install of curl verison on Ubuntu by running:

$ curl --version

@ivanmanzanolh

I tried to set a password directly from phpMyAdmin with MySQL. When I try to log in, it says "Invalid credentials".

No, its not possible password setup with directly from phpmyadmin. First you will login with any admin and using the same password string in another agent or customer so that login with the same password.

If you added directly from phpmyadmin so here shown direct password instead of password string like above customer email:

Then this is not a login with this password, also showing a invalid credentials.

So you will setup of the swiftmailer, and email settings. After setup you will received a create password email.

For swiftmailer setup you can follow the below blog:

https://www.uvdesk.com/en/blog/setup-gmail-mailbox-uvdesk-open-source-helpdesk/

@Bayu-Nugroho

Once you can check cross verify again your settings because your mailbox url showing something like this publi instead of public:

http:/your-domain-name/publi/en/mailbox/listener

and in your uvdesk.yaml file showing site_url like this till public:

Can you please share a composer.lock and composer.json file of your project. Also, share your configured email id details.

Let us know, which environment you are using in dev or prod mode.
Also, once you have cleared cache of your project after mailbox setup using the below command:

php bin/console c:c

Once you can setup again delete all setup and after that cleared cache of project. After that try again fetch mailbox command.

We have checked and followed the above same steps but we are not able to reproduce this issue. Here, increase the session time also.

Currently we have used swift mailer normal email sending process in code as we are sending email using this.

For Amazon AWS you need to update some code for the same to send using Amazon AWS here.

You can check below link for help:
https://stackoverflow.com/questions/69093958/error-while-sending-email-from-symfony-mailer-via-aws-ses

@peopleinside
Yes, you can mark as solved this topic.

@isaacwilsonk12

Hello, added the Custom Fields plugin to our Open-Source UVDesk. The issue that we are having is that when using the Ticket Search Bar, the data entered into the custom fields is not searchable.

At this moment, we have not added this feature in search filter view with custom fields on the ticket list page. Here search results works with only ticket id, subject, customer name, and email id.

Also, you can check your custom fields details on the ticket view page like this:

If you want any modify in your opensource project then this will be going with the customization work.