UVdesk Staff

In order to share the created saved replies you need to assign the created saved reply into a specific group and team.

The agents who are assigned into that group and team can able to access that shared saved reply accordingly.

If still have any kind of concern or query then do let us know so that we will check and assist further.

@yl_adc

Do I need to increase PHP's maximum usable memory capacity to solve this problem? Or is there another solution?

Yes, once you try with the increase PHP's maximum usable memory capacity with this variable limit also MAX_URI_LENGTH limit.

Also, you can check it in your php.ini file, dom extension is installed or not.

If not installed, first you will be installed dom extension in your php file.

You have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

$ php -m

If curl extension is not installed then follow the below command for installed curl extension:

$ sudo apt install php7.4-curl

Alternatively, you can follow the below link for more refrerences:

https://stackoverflow.com/a/66072424

@omerparlak ,

We want to move our UVDesk application, which we installed on our local server, to our hosting. He took care of everything. but the swiftmailer function does not work at all. what should we do?

Once you make a try with the again setup of swiftmailer, mailbox, and email settings option.

After that you will be clear cache of your project using the below command in your project root directory:

$ php bin/console c:c

Also, let us know which version of uvdesk you are using.

Kind Respects,
Uvdesk Team

@jchallenw

Thanks for the shared details with us. We will checked and updated on your ticket.

Thanks for your time and patience !!!

Kind Respscts,
Uvdesk Team

@jchallenw ,

The ticket counts all of a sudden started displaying zeros.

Can you please share your helpdesk URL of installed uvdesk project. So that we can check for you. Because we have not facing like this issue.

Also, let us know any error showing in console.

Kind Respects,
Uvdesk Team

@bastien said in Mail retrieval error:

We use an IMAP connection (Zimbra server).

Can you please share your imap details so that we can check it.

We are suggest to you, once you can try with any gmail account. You are facing the same error with gmail or not. Because we have not tested with zimbra email service.

Kind Respects,
Uvdesk Team

@omerparlak

Once you can verified your site_url is correct or not in uvdesk.yaml file. Please follow the below path:

your-project-folder-name/config/packages/uvdesk.yaml

If site_url is not same please update this site_url because site_url should be same of your running project url.

After that clear cache of your project under project root directory using the below command:

$ php bin/console c:c

Also, let us know your installed project on any server or docker setup.

Kind Respects,
Uvdesk Team

@dwijadas

the following link repo looks to be not official and can be not safer and not updated.

For docker installation with uvdesk official docker image website then you can use it from here.

Kind Respects,
Uvdesk Team

@matthew42904

im trying to setup smtp and i get a error saying message was not able to send and i run the php refresh mail command and i get this

Let us know, which version of uvdesk you are using.
Also, first you check your mailbox option. This email address configured or not.

This Error showing because email address is not configured in mailbox option:

Mailbox for email email@gmail.com not found

Also, once you clear cache of your project using the below command:

$ php bin/console c:c

After again refresh the mailbox command. If you have further any query then let us know.

Kind Respects,
Uvdesk Team

@Anna11Williams,

what's the procedure to set up a mailbox?

You can follow the below blog for the setup of mailbox on uvdesk opensource:

https://www.uvdesk.com/en/blog/setup-gmail-mailbox-uvdesk-open-source-helpdesk/

If you have further any query then let us know.

Kind Respects,
Uvdesk Team