UVdesk Staff

@sjliu
Update your composer.yaml file by below code:

{
    "type": "project",
    "license": "proprietary",
    "minimum-stability": "stable",
    "prefer-stable": true,
    "require": {
        "php": "^7.2.5 || ^8.0",
        "ext-ctype": "*",
        "ext-iconv": "*",
        "doctrine/annotations": "^1.0",
        "doctrine/doctrine-bundle": "^2.6",
        "doctrine/doctrine-fixtures-bundle": "3.4.1",
        "doctrine/doctrine-migrations-bundle": "^2.2",
        "doctrine/orm": "^2.12",
        "google/recaptcha": "^1.2",
        "knplabs/knp-paginator-bundle": "^5.8",
        "phpdocumentor/reflection-docblock": "^5.3",
        "phpstan/phpdoc-parser": "^1.2",
        "sensio/framework-extra-bundle": "^6.1",
        "symfony/asset": "^5.4",
        "symfony/console": "^5.4",
        "symfony/dotenv": "^5.4",
        "symfony/expression-language": "^5.4",
        "symfony/flex": "^1.17|^2",
        "symfony/form": "^5.4",
        "symfony/framework-bundle": "^5.4",
        "symfony/http-client": "^5.4",
        "symfony/intl": "^5.4",
        "symfony/mailer": "^5.4",
        "symfony/mime": "^5.4",
        "symfony/monolog-bundle": "^3.1",
        "symfony/notifier": "^5.4",
        "symfony/process": "^5.4",
        "symfony/property-access": "^5.4",
        "symfony/property-info": "^5.4",
        "symfony/proxy-manager-bridge": "^5.4",
        "symfony/runtime": "^5.4",
        "symfony/security-bundle": "^5.4",
        "symfony/serializer": "^5.4",
        "symfony/string": "^5.4",
        "symfony/swiftmailer-bundle": "^3.5",
        "symfony/translation": "^5.4",
        "symfony/twig-bundle": "^5.4",
        "symfony/validator": "^5.4",
        "symfony/web-link": "^5.4",
        "symfony/yaml": "^5.4",
        "twig/extra-bundle": "^2.12|^3.0",
        "twig/twig": "^2.12|^3.0",
        "uvdesk/automation-bundle": "^1.1",
        "uvdesk/composer-plugin": "^1.1",
        "uvdesk/core-framework": "^1.1",
        "uvdesk/extension-framework": "^1.1",
        "uvdesk/mailbox-component": "^1.1",
        "uvdesk/support-center-bundle": "^1.1"
    },
    "require-dev": {
        "phpunit/phpunit": "^9.5",
        "symfony/browser-kit": "^5.4",
        "symfony/css-selector": "^5.4",
        "symfony/debug-bundle": "^5.4",
        "symfony/maker-bundle": "^1.0",
        "symfony/phpunit-bridge": "^6.0",
        "symfony/stopwatch": "^5.4",
        "symfony/web-profiler-bundle": "^5.4"
    },
    "config": {
        "allow-plugins": {
            "composer/package-versions-deprecated": true,
            "symfony/flex": true,
            "symfony/runtime": true,
            "uvdesk/composer-plugin": true
        },
        "optimize-autoloader": true,
        "preferred-install": {
            "*": "dist"
        },
        "sort-packages": true
    },
    "autoload": {
        "psr-4": {
            "App\\": "src/"
        }
    },
    "autoload-dev": {
        "psr-4": {
            "App\\Tests\\": "tests/"
        }
    },
    "replace": {
        "symfony/polyfill-ctype": "*",
        "symfony/polyfill-iconv": "*",
        "symfony/polyfill-php72": "*"
    },
    "scripts": {
        "auto-scripts": {
            "cache:clear": "symfony-cmd",
            "assets:install %PUBLIC_DIR%": "symfony-cmd"
        },
        "post-install-cmd": [
            "@auto-scripts"
        ],
        "post-update-cmd": [
            "@auto-scripts"
        ]
    },
    "conflict": {
        "symfony/symfony": "*"
    },
    "extra": {
        "symfony": {
            "allow-contrib": false,
            "require": "^5.4"
        }
    }
}

Finally run below command:
composer update

And setup again.

@nathan
Are you able to log in to dev mode?

If not, please make a try the below methods:

• Check your read/write permissions enable or not in the .env file

• In the last cache clear of your project with this command:

php bin/console c:c

and try again.

@blckhwk

Please check and verify your site_url in uvdesk.yaml file (under config/packages).

Also if any kind of security protection which do not allow to make a curl request then please enable for this URL.

@blckhwk
Please let us know which version of uvdesk opensource and the PHP version you are using?

@blckhwk said in Ticket in-activity workflow:

ondition that counts the ageing of the tickets

We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

So unfortunately it will not work for now.

@peopleinside
Please check this blog for how to install Uvdesk using Xampp on windows: here

The UVdesk team is happy to announce the release of UVdesk's latest version v1.1.0

This month we’ve got a few product updates for you the release comes up with more standard features and also introduces awesome enhancements and improvements.

Welcome to version v1.1.0 of UVdesk!

The feature has Improved compatibility with PHP 8 and Symfony 5 components.

For more about features and fix you can check the following GitHub page https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.0

How to upgrade?

Thank You!!
Keep delivering better customer support with UVdesk

@Diana-Lucciano

Download project from our official site.

And use php version 8 with it.

@Michael-Neo

Please follow the mentioned steps below and take a project backup before proceed.

https://github.com/uvdesk/community-skeleton/issues/510#issuecomment-988686636

@Michael-Neo

Please do the below steps and take a backup of project before.

For Admin Side locate path in your project:
vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

open ticket.html.twig and replace its code from here.

On Customer side locate path in your project:
vendor/uvdesk/support-center-bundle/blob/master/Resources/views/Knowledgebase/ticketView.html.twig

Open ticketView.html.twig and replace its code from here.

Finally clear your project cache using below command:
php bin/console c:c

Check if it works for you !!!