which email service(outlook, gmail) are you using to fetch mails?
is your swift-mailer working fine?
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RE: feching mail: imap_open(): Couldn't open stream
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RE: Mailbox Not Found - cPanel Email IMAP
Please mail us your query at support@uvdesk.com. Our team will help you.
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RE: RFC 2822, 3.6.2. compliance error when sending a ticket
Mail your query us at support@uvdesk.com. Our team will help you.
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RE: Mailbox Not Found - cPanel Email IMAP
If i am not wrong, you was pass the wrong email address
test@example.com => support@example.infoAs i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.
Run the below command:
php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox support@example.info -
RE: RFC 2822, 3.6.2. compliance error when sending a ticket
Can you tell us which email service are you using & also which UVDesk version are you using?
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RE: Emails fail in conversion stage
Can you share the raw content of that email & also tell us which email service are you using?
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RE: installation problem
@sjliu
Update your composer.yaml file by below code:{ "type": "project", "license": "proprietary", "minimum-stability": "stable", "prefer-stable": true, "require": { "php": "^7.2.5 || ^8.0", "ext-ctype": "*", "ext-iconv": "*", "doctrine/annotations": "^1.0", "doctrine/doctrine-bundle": "^2.6", "doctrine/doctrine-fixtures-bundle": "3.4.1", "doctrine/doctrine-migrations-bundle": "^2.2", "doctrine/orm": "^2.12", "google/recaptcha": "^1.2", "knplabs/knp-paginator-bundle": "^5.8", "phpdocumentor/reflection-docblock": "^5.3", "phpstan/phpdoc-parser": "^1.2", "sensio/framework-extra-bundle": "^6.1", "symfony/asset": "^5.4", "symfony/console": "^5.4", "symfony/dotenv": "^5.4", "symfony/expression-language": "^5.4", "symfony/flex": "^1.17|^2", "symfony/form": "^5.4", "symfony/framework-bundle": "^5.4", "symfony/http-client": "^5.4", "symfony/intl": "^5.4", "symfony/mailer": "^5.4", "symfony/mime": "^5.4", "symfony/monolog-bundle": "^3.1", "symfony/notifier": "^5.4", "symfony/process": "^5.4", "symfony/property-access": "^5.4", "symfony/property-info": "^5.4", "symfony/proxy-manager-bridge": "^5.4", "symfony/runtime": "^5.4", "symfony/security-bundle": "^5.4", "symfony/serializer": "^5.4", "symfony/string": "^5.4", "symfony/swiftmailer-bundle": "^3.5", "symfony/translation": "^5.4", "symfony/twig-bundle": "^5.4", "symfony/validator": "^5.4", "symfony/web-link": "^5.4", "symfony/yaml": "^5.4", "twig/extra-bundle": "^2.12|^3.0", "twig/twig": "^2.12|^3.0", "uvdesk/automation-bundle": "^1.1", "uvdesk/composer-plugin": "^1.1", "uvdesk/core-framework": "^1.1", "uvdesk/extension-framework": "^1.1", "uvdesk/mailbox-component": "^1.1", "uvdesk/support-center-bundle": "^1.1" }, "require-dev": { "phpunit/phpunit": "^9.5", "symfony/browser-kit": "^5.4", "symfony/css-selector": "^5.4", "symfony/debug-bundle": "^5.4", "symfony/maker-bundle": "^1.0", "symfony/phpunit-bridge": "^6.0", "symfony/stopwatch": "^5.4", "symfony/web-profiler-bundle": "^5.4" }, "config": { "allow-plugins": { "composer/package-versions-deprecated": true, "symfony/flex": true, "symfony/runtime": true, "uvdesk/composer-plugin": true }, "optimize-autoloader": true, "preferred-install": { "*": "dist" }, "sort-packages": true }, "autoload": { "psr-4": { "App\\": "src/" } }, "autoload-dev": { "psr-4": { "App\\Tests\\": "tests/" } }, "replace": { "symfony/polyfill-ctype": "*", "symfony/polyfill-iconv": "*", "symfony/polyfill-php72": "*" }, "scripts": { "auto-scripts": { "cache:clear": "symfony-cmd", "assets:install %PUBLIC_DIR%": "symfony-cmd" }, "post-install-cmd": [ "@auto-scripts" ], "post-update-cmd": [ "@auto-scripts" ] }, "conflict": { "symfony/symfony": "*" }, "extra": { "symfony": { "allow-contrib": false, "require": "^5.4" } } }
Finally run below command:
composer updateAnd setup again.
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RE: Error -> No route found for "POST /public/mailbox/listener" (404 Not Found)
Please check and verify your site_url in uvdesk.yaml file (under config/packages).
Also if any kind of security protection which do not allow to make a curl request then please enable for this URL.
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RE: Ticket in-activity workflow
@blckhwk said in Ticket in-activity workflow:
ondition that counts the ageing of the tickets
We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.
So unfortunately it will not work for now.