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  • RE: RFC 2822, 3.6.2. compliance error when sending a ticket

    @savelam

    Mail your query us at support@uvdesk.com. Our team will help you.

    posted in Technical Help
  • RE: Mailbox Not Found - cPanel Email IMAP

    @wistex

    If i am not wrong, you was pass the wrong email address
    test@example.com => support@example.info

    06989382-90b4-45be-9263-08e24ea5669a-image.png

    73b64b80-a7c5-4447-9ebf-35e6b1975692-image.png

    As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

    Run the below command:
    php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox support@example.info

    posted in Technical Help
  • RE: RFC 2822, 3.6.2. compliance error when sending a ticket

    @savelam

    Can you tell us which email service are you using & also which UVDesk version are you using?

    posted in Technical Help
  • RE: Emails fail in conversion stage

    @HKowalski

    Can you share the raw content of that email & also tell us which email service are you using?

    posted in Technical Help
  • RE: installation problem

    @sjliu
    Update your composer.yaml file by below code:

    {
        "type": "project",
        "license": "proprietary",
        "minimum-stability": "stable",
        "prefer-stable": true,
        "require": {
            "php": "^7.2.5 || ^8.0",
            "ext-ctype": "*",
            "ext-iconv": "*",
            "doctrine/annotations": "^1.0",
            "doctrine/doctrine-bundle": "^2.6",
            "doctrine/doctrine-fixtures-bundle": "3.4.1",
            "doctrine/doctrine-migrations-bundle": "^2.2",
            "doctrine/orm": "^2.12",
            "google/recaptcha": "^1.2",
            "knplabs/knp-paginator-bundle": "^5.8",
            "phpdocumentor/reflection-docblock": "^5.3",
            "phpstan/phpdoc-parser": "^1.2",
            "sensio/framework-extra-bundle": "^6.1",
            "symfony/asset": "^5.4",
            "symfony/console": "^5.4",
            "symfony/dotenv": "^5.4",
            "symfony/expression-language": "^5.4",
            "symfony/flex": "^1.17|^2",
            "symfony/form": "^5.4",
            "symfony/framework-bundle": "^5.4",
            "symfony/http-client": "^5.4",
            "symfony/intl": "^5.4",
            "symfony/mailer": "^5.4",
            "symfony/mime": "^5.4",
            "symfony/monolog-bundle": "^3.1",
            "symfony/notifier": "^5.4",
            "symfony/process": "^5.4",
            "symfony/property-access": "^5.4",
            "symfony/property-info": "^5.4",
            "symfony/proxy-manager-bridge": "^5.4",
            "symfony/runtime": "^5.4",
            "symfony/security-bundle": "^5.4",
            "symfony/serializer": "^5.4",
            "symfony/string": "^5.4",
            "symfony/swiftmailer-bundle": "^3.5",
            "symfony/translation": "^5.4",
            "symfony/twig-bundle": "^5.4",
            "symfony/validator": "^5.4",
            "symfony/web-link": "^5.4",
            "symfony/yaml": "^5.4",
            "twig/extra-bundle": "^2.12|^3.0",
            "twig/twig": "^2.12|^3.0",
            "uvdesk/automation-bundle": "^1.1",
            "uvdesk/composer-plugin": "^1.1",
            "uvdesk/core-framework": "^1.1",
            "uvdesk/extension-framework": "^1.1",
            "uvdesk/mailbox-component": "^1.1",
            "uvdesk/support-center-bundle": "^1.1"
        },
        "require-dev": {
            "phpunit/phpunit": "^9.5",
            "symfony/browser-kit": "^5.4",
            "symfony/css-selector": "^5.4",
            "symfony/debug-bundle": "^5.4",
            "symfony/maker-bundle": "^1.0",
            "symfony/phpunit-bridge": "^6.0",
            "symfony/stopwatch": "^5.4",
            "symfony/web-profiler-bundle": "^5.4"
        },
        "config": {
            "allow-plugins": {
                "composer/package-versions-deprecated": true,
                "symfony/flex": true,
                "symfony/runtime": true,
                "uvdesk/composer-plugin": true
            },
            "optimize-autoloader": true,
            "preferred-install": {
                "*": "dist"
            },
            "sort-packages": true
        },
        "autoload": {
            "psr-4": {
                "App\\": "src/"
            }
        },
        "autoload-dev": {
            "psr-4": {
                "App\\Tests\\": "tests/"
            }
        },
        "replace": {
            "symfony/polyfill-ctype": "*",
            "symfony/polyfill-iconv": "*",
            "symfony/polyfill-php72": "*"
        },
        "scripts": {
            "auto-scripts": {
                "cache:clear": "symfony-cmd",
                "assets:install %PUBLIC_DIR%": "symfony-cmd"
            },
            "post-install-cmd": [
                "@auto-scripts"
            ],
            "post-update-cmd": [
                "@auto-scripts"
            ]
        },
        "conflict": {
            "symfony/symfony": "*"
        },
        "extra": {
            "symfony": {
                "allow-contrib": false,
                "require": "^5.4"
            }
        }
    }
    

    Finally run below command:
    composer update

    And setup again.

    posted in Technical Help
  • RE: Error -> No route found for "POST /public/mailbox/listener" (404 Not Found)

    @blckhwk

    Please check and verify your site_url in uvdesk.yaml file (under config/packages).

    Also if any kind of security protection which do not allow to make a curl request then please enable for this URL.

    posted in Technical Help
  • RE: Ticket in-activity workflow

    @blckhwk said in Ticket in-activity workflow:

    ondition that counts the ageing of the tickets

    We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

    So unfortunately it will not work for now.

    posted in Technical Help
  • RE: Troubles with installation of uvdesk

    @Diana-Lucciano

    Download project from our official site.

    And use php version 8 with it.

    posted in Technical Help
  • RE: Image in new ticket

    @Michael-Neo

    Please follow the mentioned steps below and take a project backup before proceed.

    https://github.com/uvdesk/community-skeleton/issues/510#issuecomment-988686636

    posted in General Discussion
  • RE: Image in new ticket

    @Michael-Neo

    Please do the below steps and take a backup of project before.

    For Admin Side locate path in your project:
    vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

    open ticket.html.twig and replace its code from here.

    On Customer side locate path in your project:
    vendor/uvdesk/support-center-bundle/blob/master/Resources/views/Knowledgebase/ticketView.html.twig

    Open ticketView.html.twig and replace its code from here.

    Finally clear your project cache using below command:
    php bin/console c:c

    Check if it works for you !!!

    posted in General Discussion