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    UVdesk

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    Posts made by admin

    • RE: How to shared saved replies ?

      In order to share the created saved replies you need to assign the created saved reply into a specific group and team.

      The agents who are assigned into that group and team can able to access that shared saved reply accordingly.

      If still have any kind of concern or query then do let us know so that we will check and assist further.

      posted in General Discussion
      admin
      admin
    • Released UVdesk latest version v1.1.0

      👷 The UVdesk team is happy to announce the release of UVdesk's latest version v1.1.0

      This month ⌚ we’ve got a few product updates for you the release comes up with more standard features and also introduces awesome enhancements and improvements.

      Welcome to version v1.1.0 of UVdesk!

      The feature has Improved compatibility with PHP 8 and Symfony 5 components.

      For more about features and fix you can check the following GitHub page 👉 https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.0

      How to upgrade?

      Thank You!!
      Keep delivering better customer support with UVdesk

      posted in Announcements
      admin
      admin
    • RE: Organization

      @domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
      Thank You!!

      posted in General Discussion
      admin
      admin
    • RE: Chat

      @ricsca Chatwhizz is also an intuitive product of webkul, you can check the pricing from here - https://chatwhizz.com/pricing
      Thank You!!

      posted in Technical Help
      admin
      admin
    • Latest Release: UVdesk Opensource || Version 1.0.18 with PHP 8

      The UVdesk team is happy to announce the release of UVdesk latest version v1.0.18.

      The release comes up with more standard features and also introduces a host of awesome enhancements and improvements .

      Welcome to version v1.0.18 of UVdesk!

      Some of highlights are:_

      ✌ Compatibility with PHP 8
      ✌ Saved reply search option added
      ✌ Layout updates on ticket view
      ✌ Ticket Transfer functionality added
      ✌ Added some default workflow

      For more about features and fix you can check the following GitHub page:https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.18

      You can read how to upgrade to the new version here:
      https://github.com/uvdesk/community-skeleton/discussions/493

      Further check out this article for more details - https://www.uvdesk.com/en/blog/uvdesk-latest-release-v1-0-18/

      Thank You!!
      Keep delivering better customer support with UVdesk

      posted in Announcements
      admin
      admin
    • RE: Operator, bad mobile experience

      @peopleinside

      Some of the option disabled because with this space managing multiple options effecting others as well.

      will check with design team if we can do this.

      posted in Comments & Feedback
      admin
      admin
    • UVdesk Version v1.0.14 Release

      We would like to bring your kind attention towards the release UVdesk v1.0.14.

      The release came up with a perk of more standard features and issue fixation.

      Some of highlights are -

      💪 Agent activity
      💪 Marketing Announcement
      💪 Compatibility with composer 2
      💪 Web installer updates
      💪 ZH_CN (Chinese) Translation file added into project.

      For more info about features and fix you can check the following GitHub page:
      https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.14

      Thank You!!
      (Keep delivering better customer support with UVdesk 😊 )

      posted in Announcements
      admin
      admin
    • What are we doing in our meantime? Just check it out by reading our latest blog.

      UVdesk Blog || https://www.uvdesk.com/en/blog/

      posted in Blogs
      admin
      admin
    • RE: Setup UV Desk on Windows

      Hello @trkaushik
      Kindly follow this user guide to install uvdesk on a wamp server - https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-wamp/
      Thank You!!

      posted in Technical Help
      admin
      admin
    • RE: Agent having login id and password

      Hello @suya
      Only support agent will have the access to check and reset the password. Since
      each Agent email address will receive an email notification on their registered email id that contains a set password link.

      posted in Comments & Feedback
      admin
      admin
    • RE: Lock a ticket from response

      @peopleinside
      In UvDesk there are two resolved status: closed and resolved.
      What the difference is?

      --> We can differentiate both in the following manner:
      Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved.
      Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed.

      There is no way to lock a ticket from reply by email and by web interface?
      -->> Currently there is no luck to get this feature but can be done by customizing the script.

      Thank You!!

      posted in Technical Help
      admin
      admin
    • RE: Is it possible to use the ticket form outside of uvdesk?

      Hey @ozp
      if you are looking for this feature for uvdesk open source then we are working on this as a separate module that provides you the ability to add the ticket form code to your website.

      We already have the form builder app for UVdesk SaaS-based version, you may check this https://www.uvdesk.com/en/apps/form-builder-app/ & can go for SaaS based version as well.

      Thanks

      posted in General Discussion
      admin
      admin
    • RE: mailparse extension

      @Samar
      Will you please check the Mailparser configuration in the info.php file. Is it enabled or not?

      posted in Technical Help
      admin
      admin
    • RE: Uvdesk Ldap integration

      @satksd will you please let us know at which step are you getting the difficulty? Little more information or error screenshot about the issue will help us to reach the exact issue.
      Thank You!!

      posted in Technical Help
      admin
      admin
    • RE: Replace name by email to uniquely identify to user in Groups and Team

      @Sanjeev thanks for the information ✌

      posted in General Discussion
      admin
      admin
    • Customer Previous Ticket App - UVdesk Open Source

      Hello UVdesk Community!!

      The most awaited and essential helpdesk application - Customer Previous Ticket App is now available on our store.

      For more details refer this link - https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html

      Keep delivering better customer support with UVdesk community helpdesk 🙂

      Thank You!!!

      posted in Announcements
      admin
      admin
    • RE: How to disable Symfony ?

      Hello @ercanyuzuk

      Open your project directory and locate path.

      Config->packages->dev->web_profiler.yaml
      

      Open web_profiler.yaml and make changes as in screenshot:

      webprofiler.png
       
      Thank You!!

      posted in Technical Help
      admin
      admin
    • RE: Multiple owner strategy

      Hello @quazarzero

      Nice day to you!!

      UVdesk supports multi-accounting ticketing system that includes Groups, Team and Agents as well.

      You can create multiple agents under team and groups.

      For more details refer this -
      https://docs.uvdesk.com/uvdemo/users/groups.html

      Thank You!!

      posted in General Discussion
      admin
      admin
    • RE: Setup multiple segregated channels

      Hello @quazarzero

      Thanks for showing an interest in our community helpdesk version!!

      I want to process tickets from multiple email/domains and respond with the corresponding email account.

      You can configure multiple emails with a single UVdesk dashboard and fetch all emails in one place. but sending email work with a single email which you will set up in SMTP mailbox configuration.

      Thank You!!

      posted in Technical Help
      admin
      admin
    • RE: New version: Stable Release v1.0.12

      @peopleinside
      How to upgrade?

      If you want to update your old version to the latest one.

      You need to update all dependent bundles of this project by running below commands.

      composer update uvdesk/core-framework
      
      composer update uvdesk/support-center-bundle
      
      composer update uvdesk/mailbox-component
      
      composer update uvdesk/automation-bundle
      
      composer update uvdesk/extension-framework
      

      Note:  Before running above command take a backup of swiftmailer.yaml, uvdesk_mailbox.yaml,  uvdesk.yaml (You will find these files under config->packages of your project).

      If you don't want to set your site_url, swiftmailer, and mailbox again.

      OR

      You can simply create a new project by this command it will always install the latest version of the project:

      composer create-project uvdesk/community-skeleton helpdesk-project
      

      Thank You!!

      posted in Announcements
      admin
      admin