Posts made by admin

Hello @suya
Only support agent will have the access to check and reset the password. Since
each Agent email address will receive an email notification on their registered email id that contains a set password link.

@peopleinside
In UvDesk there are two resolved status: closed and resolved.
What the difference is?
--> We can differentiate both in the following manner:
Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved.
Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed.

There is no way to lock a ticket from reply by email and by web interface?
-->> Currently there is no luck to get this feature but can be done by customizing the script.

Thank You!!

Hey @ozp
if you are looking for this feature for uvdesk open source then we are working on this as a separate module that provides you the ability to add the ticket form code to your website.

We already have the form builder app for UVdesk SaaS-based version, you may check this https://www.uvdesk.com/en/apps/form-builder-app/ & can go for SaaS based version as well.

Thanks

@Samar
Will you please check the Mailparser configuration in the info.php file. Is it enabled or not?

@satksd will you please let us know at which step are you getting the difficulty? Little more information or error screenshot about the issue will help us to reach the exact issue.
Thank You!!

@Sanjeev thanks for the information

Hello UVdesk Community!!

The most awaited and essential helpdesk application - Customer Previous Ticket App is now available on our store.

For more details refer this link - https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html

Keep delivering better customer support with UVdesk community helpdesk

Thank You!!!

Hello @ercanyuzuk

Open your project directory and locate path.

Config->packages->dev->web_profiler.yaml

Open web_profiler.yaml and make changes as in screenshot:

 
Thank You!!

Hello @quazarzero

Nice day to you!!

UVdesk supports multi-accounting ticketing system that includes Groups, Team and Agents as well.

You can create multiple agents under team and groups.

For more details refer this -
https://docs.uvdesk.com/uvdemo/users/groups.html

Thank You!!

Hello @quazarzero

Thanks for showing an interest in our community helpdesk version!!

I want to process tickets from multiple email/domains and respond with the corresponding email account.

You can configure multiple emails with a single UVdesk dashboard and fetch all emails in one place. but sending email work with a single email which you will set up in SMTP mailbox configuration.

Thank You!!

@peopleinside
How to upgrade?

If you want to update your old version to the latest one.

You need to update all dependent bundles of this project by running below commands.

composer update uvdesk/core-framework

composer update uvdesk/support-center-bundle

composer update uvdesk/mailbox-component

composer update uvdesk/automation-bundle

composer update uvdesk/extension-framework

Note:  Before running above command take a backup of swiftmailer.yaml, uvdesk_mailbox.yaml,  uvdesk.yaml (You will find these files under config->packages of your project).

If you don't want to set your site_url, swiftmailer, and mailbox again.

OR

You can simply create a new project by this command it will always install the latest version of the project:

composer create-project uvdesk/community-skeleton helpdesk-project

Thank You!!

@jotamachuca
Kindly use correct mailbox email id to refresh the mailbox instead of test@test.com
Then try to refresh once, it should work.
Thank You!!

Fetch Amazon order details on support tickets directly from your Amazon store to make the support process easier with Amazon Order Fetch - UVdesk Open Source module.
For more details - https://store.webkul.com/amazon-order-fetch-uvdesk-open-source.html

Hello @bansalvaish

Here is the user guide link - Office 365 Outlook Mailbox Configuration In UVdesk Open Source Helpdesk

Hello @bansalvaish

Please follow this user guide - https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

Thank You

Hello @bansalvaish

You can go through with this guide for translation of the helpdesk project into the desired language - https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

Thank You!!

@rajeev thanks for reporting this issue. You may get the solution of this issue in one of another post. Check Here.

@ChandanHJ
Kindly cross check your database password, If your database password contains some special character(such as #$%@) then change your password and make it without special character.

And also check max execution time if it is 30 sec then increase it. check here.

Thank You

@ChandanHJ
Check Following Cases:
Before setting up your project check below things and make changes accordingly:

Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In apache2.conf, Allow Override needs to be set to All for the directory block as mention below:

<Directory /home/users/www>
Options Indexes FollowSymLink
AllowOverride All
Require all granted

Note: Need to run below commands for enabling mod rewrite rule:

a2enmod rewrite
Then, restart web server:

service apache2 restart
Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without special character.

Case 3. Allow read-write permission for below file & folder:

For .env file – chmod 777 -R path of .env file of UVdesk project

For var folder -chmod 777 -R path of var folder of UVdesk project

For config folder – chmod 777 -R path of config folder of UVdesk project

Case 4. And also check max execution time if it is 30 sec then increase it. Check here.

Case 5. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.

After that, restart your server by.

service apache2 restart
Lastly, clear your project cache by:

php bin/console c:c

@travistaylor

You can also raise your support ticket at support@uvdesk.com by mentioning all above environment so that your query will resolve in high priority.

Thanks.