Posts made by admin

@Sanjeev thanks for the information

Hello UVdesk Community!!

The most awaited and essential helpdesk application - Customer Previous Ticket App is now available on our store.

For more details refer this link - https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html

Keep delivering better customer support with UVdesk community helpdesk

Thank You!!!

Hello @ercanyuzuk

Open your project directory and locate path.

Config->packages->dev->web_profiler.yaml

Open web_profiler.yaml and make changes as in screenshot:

 
Thank You!!

Hello @quazarzero

Nice day to you!!

UVdesk supports multi-accounting ticketing system that includes Groups, Team and Agents as well.

You can create multiple agents under team and groups.

For more details refer this -
https://docs.uvdesk.com/uvdemo/users/groups.html

Thank You!!

Hello @quazarzero

Thanks for showing an interest in our community helpdesk version!!

I want to process tickets from multiple email/domains and respond with the corresponding email account.

You can configure multiple emails with a single UVdesk dashboard and fetch all emails in one place. but sending email work with a single email which you will set up in SMTP mailbox configuration.

Thank You!!

@peopleinside
How to upgrade?

If you want to update your old version to the latest one.

You need to update all dependent bundles of this project by running below commands.

composer update uvdesk/core-framework

composer update uvdesk/support-center-bundle

composer update uvdesk/mailbox-component

composer update uvdesk/automation-bundle

composer update uvdesk/extension-framework

Note:  Before running above command take a backup of swiftmailer.yaml, uvdesk_mailbox.yaml,  uvdesk.yaml (You will find these files under config->packages of your project).

If you don't want to set your site_url, swiftmailer, and mailbox again.

OR

You can simply create a new project by this command it will always install the latest version of the project:

composer create-project uvdesk/community-skeleton helpdesk-project

Thank You!!

@jotamachuca
Kindly use correct mailbox email id to refresh the mailbox instead of test@test.com
Then try to refresh once, it should work.
Thank You!!

Fetch Amazon order details on support tickets directly from your Amazon store to make the support process easier with Amazon Order Fetch - UVdesk Open Source module.
For more details - https://store.webkul.com/amazon-order-fetch-uvdesk-open-source.html

Hello @bansalvaish

Here is the user guide link - Office 365 Outlook Mailbox Configuration In UVdesk Open Source Helpdesk

Hello @bansalvaish

Please follow this user guide - https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

Thank You

Hello @bansalvaish

You can go through with this guide for translation of the helpdesk project into the desired language - https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

Thank You!!

@rajeev thanks for reporting this issue. You may get the solution of this issue in one of another post. Check Here.

@ChandanHJ
Kindly cross check your database password, If your database password contains some special character(such as #$%@) then change your password and make it without special character.

And also check max execution time if it is 30 sec then increase it. check here.

Thank You

@ChandanHJ
Check Following Cases:
Before setting up your project check below things and make changes accordingly:

Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In apache2.conf, Allow Override needs to be set to All for the directory block as mention below:

<Directory /home/users/www>
Options Indexes FollowSymLink
AllowOverride All
Require all granted

Note: Need to run below commands for enabling mod rewrite rule:

a2enmod rewrite
Then, restart web server:

service apache2 restart
Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without special character.

Case 3. Allow read-write permission for below file & folder:

For .env file – chmod 777 -R path of .env file of UVdesk project

For var folder -chmod 777 -R path of var folder of UVdesk project

For config folder – chmod 777 -R path of config folder of UVdesk project

Case 4. And also check max execution time if it is 30 sec then increase it. Check here.

Case 5. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.

After that, restart your server by.

service apache2 restart
Lastly, clear your project cache by:

php bin/console c:c

@travistaylor

You can also raise your support ticket at support@uvdesk.com by mentioning all above environment so that your query will resolve in high priority.

Thanks.

@travistaylor
please let us know which system environment-

• OS
• composer version
• web server?

Hello @herman
All automation in UVdesk can be possible through workflow, for more details refer to this link - https://docs.uvdesk.com/uvdemo/productivity/workflow.html
Also, do let us know which variant of UVdesk are you using? Open Source or SaaS Helpdesk? so that we can assist you accordingly.
Thanks & Regards
UVdesk Team

Hello @jesse
Do let us know which version of UVdesk are you using? as this issue has been fixed in the latest version.
Please download the latest version or you can check the release from here - https://github.com/uvdesk/community-skeleton/releases
Thanks & Regards
UVdesk Team

Hello @Ivan
Thanks for notifying this bug.

Kindly Raise your ticket at support@uvdesk.com to get quick response

@Morphe

try by disabling the redis extension if it's running anywhere.