Hi @abin

Please share error screenshot which showing under
developer toolbar->Network->XHR...

@bansalvaish
the "public" folder is still accessible from the outside world?

Yes , the accessbility of public folder is required

If it is required, what are your recommendations to block access to this folder so that no one can run the setup process again ?

Once you have completed your installation with UVDesk then you can redirect all the requests from web installer to knowledgebase panel by adding a route in file uvdesk.yaml resides in routes folder under config directory, that's how you could restrict the installer part.

Redirection route to be added in uvdesk.yaml (with proper indentation):-
uvdesk_support_center_bundle_use_locale:
path: /
controller: Symfony\Bundle\FrameworkBundle\Controller\RedirectController::urlRedirectAction
defaults:
path: /en/
permanent: true

@bansalvaish This functionality has been added. Refer the below-attached screenshot:

Refer this documentation for installation of UVdesk Open Source Helpdesk on Mac with MAMP - https://www.uvdesk.com/en/blog/installing-open-source-helpdesk-on-your-mac-with-mamp/

Ubuntu: https://support.uvdesk.com/en/blog/prerequisites-ubuntu

Windows: https://support.uvdesk.com/en/blog/prerequisites-windows

Mac: https://support.uvdesk.com/en/blog/prerequisites-mac

Mailbox Configuration

Follow this documentation of How to Setup Mailbox : UVdesk Open Source Helpdesk - https://support.uvdesk.com/en/blog/set-up-mailbox

Swift Mailer Configuration

Once you have login on admin panel, you will get Swift Mailer icon to create mailer Id that will be used further at the time of mailbox creation.

Just follow the following step to add mailer.

Step 1 - Click on “Swift Mailer” and hit on add new button.

Step 2 – Need to fill out all below details and proceed with by clicking “save changes” button.

• Swift Mailer Id: Enter mailer Id name which will further use while creating mailboxes.

• Transport: Write email service provider name

• Email: Here you need to enter your support email Id which you want to configure with UVdesk.

• Password: Enter the password for same email Id which you have entered.

System Compatibility Requirements

Before creating your UVdesk Helpdesk project, make sure that you have already installed all the following Prerequisite –

• Composer

• PHP Version: PHP 7 or Higher

• Web server: Apache, Nginx

• PHP extensions: PHP IMAP and PHP Mailparse

• Database required: MySQL

• Package: Wamp(for windows), Xampp(for Windows and Mac)

Do check out UVdesk open source installation blog on WAMP using this link - https://www.uvdesk.com/en/blog/install-opensource-help-desk/

Requirements-

Before creating your UVDesk Helpdesk project, make sure that you have already installed all the following Prerequisite –

• Composer
• PHP 7 or Higher
• PHP IMAP
• PHP Mailparse

Installation -

Once you have completed installation of both needed PHP extensions, then go to the document root and extract zip file of the software.

Note - If you want to Install the project via command line then need to run below command on terminal -

composer create-project uvdesk/community-skeleton helpdesk-project --stability dev

Now, your project has been successfully created, execute the project on your specified server or domain and go to public URl reside installed directory and proceed with setup.

Just go ahead and contribute in Enterprise custom helpdesk and make it more powerful and deliver better customer support experience!!

Now, choose the right zip as per your current PHP version from here - https://www.uvdesk.com/en/opensource/

Re: UVdesk

UVdesk is an open source helpdesk ticket system.

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