Navigation

    UVdesk

    • Register
    • Login
    • Search
    • Recent
    1. Home
    2. admin
    3. Posts
    • Profile
    • Following
    • Followers
    • Topics
    • Posts
    • Best
    • Groups

    Posts made by admin

    • RE: Agent having login id and password

      Hello @suya
      Only support agent will have the access to check and reset the password. Since
      each Agent email address will receive an email notification on their registered email id that contains a set password link.

      posted in Comments & Feedback
      admin
    • RE: Lock a ticket from response

      @peopleinside
      In UvDesk there are two resolved status: closed and resolved.
      What the difference is?

      --> We can differentiate both in the following manner:
      Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved.
      Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed.

      There is no way to lock a ticket from reply by email and by web interface?
      -->> Currently there is no luck to get this feature but can be done by customizing the script.

      Thank You!!

      posted in Technical Help
      admin
    • RE: Is it possible to use the ticket form outside of uvdesk?

      Hey @ozp
      if you are looking for this feature for uvdesk open source then we are working on this as a separate module that provides you the ability to add the ticket form code to your website.

      We already have the form builder app for UVdesk SaaS-based version, you may check this https://www.uvdesk.com/en/apps/form-builder-app/ & can go for SaaS based version as well.

      Thanks

      posted in General Discussion
      admin
    • RE: mailparse extension

      @Samar
      Will you please check the Mailparser configuration in the info.php file. Is it enabled or not?

      posted in Technical Help
      admin
    • RE: Uvdesk Ldap integration

      @satksd will you please let us know at which step are you getting the difficulty? Little more information or error screenshot about the issue will help us to reach the exact issue.
      Thank You!!

      posted in Technical Help
      admin
    • RE: Replace name by email to uniquely identify to user in Groups and Team

      @Sanjeev thanks for the information ✌

      posted in General Discussion
      admin
    • Customer Previous Ticket App - UVdesk Open Source

      Hello UVdesk Community!!

      The most awaited and essential helpdesk application - Customer Previous Ticket App is now available on our store.

      For more details refer this link - https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html

      Keep delivering better customer support with UVdesk community helpdesk 🙂

      Thank You!!!

      posted in Announcements
      admin
    • RE: How to disable Symfony ?

      Hello @ercanyuzuk

      Open your project directory and locate path.

      Config->packages->dev->web_profiler.yaml
      

      Open web_profiler.yaml and make changes as in screenshot:

      webprofiler.png
       
      Thank You!!

      posted in Technical Help
      admin
    • RE: Multiple owner strategy

      Hello @quazarzero

      Nice day to you!!

      UVdesk supports multi-accounting ticketing system that includes Groups, Team and Agents as well.

      You can create multiple agents under team and groups.

      For more details refer this -
      https://docs.uvdesk.com/uvdemo/users/groups.html

      Thank You!!

      posted in General Discussion
      admin
    • RE: Setup multiple segregated channels

      Hello @quazarzero

      Thanks for showing an interest in our community helpdesk version!!

      I want to process tickets from multiple email/domains and respond with the corresponding email account.

      You can configure multiple emails with a single UVdesk dashboard and fetch all emails in one place. but sending email work with a single email which you will set up in SMTP mailbox configuration.

      Thank You!!

      posted in Technical Help
      admin
    • RE: New version: Stable Release v1.0.12

      @peopleinside
      How to upgrade?

      If you want to update your old version to the latest one.

      You need to update all dependent bundles of this project by running below commands.

      composer update uvdesk/core-framework
      
      composer update uvdesk/support-center-bundle
      
      composer update uvdesk/mailbox-component
      
      composer update uvdesk/automation-bundle
      
      composer update uvdesk/extension-framework
      

      Note:  Before running above command take a backup of swiftmailer.yaml, uvdesk_mailbox.yaml,  uvdesk.yaml (You will find these files under config->packages of your project).

      If you don't want to set your site_url, swiftmailer, and mailbox again.

      OR

      You can simply create a new project by this command it will always install the latest version of the project:

      composer create-project uvdesk/community-skeleton helpdesk-project
      

      Thank You!!

      posted in Announcements
      admin
    • RE: Problem in the Php Mailbox

      @jotamachuca
      Kindly use correct mailbox email id to refresh the mailbox instead of test@test.com
      Then try to refresh once, it should work.
      Thank You!!

      posted in General Discussion
      admin
    • UVdesk with Amazon integration; Order fetch integration available

      Fetch Amazon order details on support tickets directly from your Amazon store to make the support process easier with Amazon Order Fetch - UVdesk Open Source module.
      For more details - https://store.webkul.com/amazon-order-fetch-uvdesk-open-source.html

      posted in Announcements
      admin
    • RE: How to configure Mailbox with these mail service Outlook/Office 365, Gmail

      Hello @bansalvaish

      Here is the user guide link - Office 365 Outlook Mailbox Configuration In UVdesk Open Source Helpdesk

      posted in General Discussion
      admin
    • RE: How to Setup Mailbox?

      Hello @bansalvaish

      Please follow this user guide - https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

      Thank You

      posted in General Discussion
      admin
    • RE: How to add custom translation in UVDesk

      Hello @bansalvaish

      You can go through with this guide for translation of the helpdesk project into the desired language - https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

      Thank You!!

      posted in General Discussion
      admin
    • RE: (1/1) InvalidArgumentException The none encryption is not supported

      @rajeev thanks for reporting this issue. You may get the solution of this issue in one of another post. Check Here.

      posted in Technical Help
      admin
    • RE: Installation is taking too much time.

      @ChandanHJ
      Kindly cross check your database password, If your database password contains some special character(such as #$%@) then change your password and make it without special character.

      And also check max execution time if it is 30 sec then increase it. check here.

      Thank You

      posted in Bug Report
      admin
    • RE: Installation step giving error

      @ChandanHJ
      Check Following Cases:
      Before setting up your project check below things and make changes accordingly:

      Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In apache2.conf, Allow Override needs to be set to All for the directory block as mention below:

      <Directory /home/users/www>
      Options Indexes FollowSymLink
      AllowOverride All
      Require all granted

      Note: Need to run below commands for enabling mod rewrite rule:

      a2enmod rewrite
      Then, restart web server:

      service apache2 restart
      Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without special character.

      Case 3. Allow read-write permission for below file & folder:

      For .env file – chmod 777 -R path of .env file of UVdesk project

      For var folder -chmod 777 -R path of var folder of UVdesk project

      For config folder – chmod 777 -R path of config folder of UVdesk project

      Case 4. And also check max execution time if it is 30 sec then increase it. Check here.

      Case 5. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.

      After that, restart your server by.

      service apache2 restart
      Lastly, clear your project cache by:

      php bin/console c:c

      posted in Technical Help
      admin
    • RE: Cannot pass setup Step 2.- Unable to locate path on server

      @travistaylor

      You can also raise your support ticket at support@uvdesk.com by mentioning all above environment so that your query will resolve in high priority.

      Thanks.

      posted in Technical Help
      admin