UVdesk Blog || https://www.uvdesk.com/en/blog/
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RE: Is the public folder required after uvdesk install ?
the "public" folder is still accessible from the outside world?
Yes , the accessbility of public folder is required
If it is required, what are your recommendations to block access to this folder so that no one can run the setup process again ?
Once you have completed your installation with UVDesk then you can redirect all the requests from web installer to knowledgebase panel by adding a route in file uvdesk.yaml resides in routes folder under config directory, that's how you could restrict the installer part.
Redirection route to be added in uvdesk.yaml (with proper indentation):-
How to Install Opensource helpdesk - UVdesk on ubuntu?
Before creating your UVDesk Helpdesk project, make sure that you have already installed all the following Prerequisite –
Once you have completed installation of both needed PHP extensions, then go to the document root and extract zip file of the software.
Note - If you want to Install the project via command line then need to run below command on terminal -
composer create-project uvdesk/community-skeleton helpdesk-project
Now, your project has been successfully created, execute the project on your specified server or domain and go to public URl reside installed directory and proceed with setup.
Just go ahead and contribute in Enterprise custom helpdesk and make it more powerful and deliver better customer support experience!!
RE: how to create email customer to send email
All automation in UVdesk can be possible through workflow, for more details refer to this link - https://docs.uvdesk.com/uvdemo/productivity/workflow.html
Also, do let us know which variant of UVdesk are you using? Open Source or SaaS Helpdesk? so that we can assist you accordingly.
Thanks & Regards
RE: How to Setup Mailbox?
Please follow this user guide - https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/
RE: How to add custom translation in UVDesk
You can go through with this guide for translation of the helpdesk project into the desired language - https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/
UVdesk Version v1.0.14 Release
We would like to bring your kind attention towards the release UVdesk v1.0.14.
The release came up with a perk of more standard features and issue fixation.
Some of highlights are -
For more info about features and fix you can check the following GitHub page:
(Keep delivering better customer support with UVdesk )