You are welcome 🙂

@master234
Hi, we need wait a reply from a UVdesk staff member.

I see you are installing UVdesk in a local host so why in what you pasted there is a link to a domain? Have you configured your domain in a localhost installation?

Also, when asking support indicate the step that reproduce the issue can help to made your request support more clear. What step did you take to get that error?

If the issue persist you can try to use the ready zip file downloadable at https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

Just unzip and run on the browser the wizard pointing to the public folder.

I flag the topic as resolved as a GitHub issue has been created 🙂
I'm sorry we did not get a reply from UVdesk staff.

@mandyrc said in Issue fetching email:

The project still in DEV mode because I cannot login as admin when I change to PROD. But for now I'm OK with this.

What error do you get when switching to prod and try to login?
Did you checked if some errors are present in server error log or developer console?

When you edit DEV to PROD do you clear also cache before login?
Are you sure to use the correct operator login link and not the customer login link?

@mkdirs ☺️👍

I'm so sorry to see no one has updated this discussion.
I don't think a reply will be made any more as many days has been past.

The topic will still be opened but I flag it as resolved as no more updates from UVdesk staff has been posted even if was requested. I'm sorry about that.

I'm so sorry to see no one has updated this discussion.
I don't think a reply will be made anymore as many days has been past.

The topic will still be opened but I flag it as resolved as no more updates from UVdesk staff has been posted even if was requested. I'm sorry about that.

@far2 Thank you very much for the help!

I created two different Pull request on GitHub that will be reviewed by developers.

For vendor/uvdesk/mailbox-component/Services/MailboxService.php
https://github.com/uvdesk/mailbox-component/pull/108

For vendor/uvdesk/core-framework/Resources/views/ticketList.html.twig
https://github.com/uvdesk/core-framework/pull/701

Again thank you 🙂

@mkdirs I don't think this is possible, is the browser also who manage attachment.

@leooxx thank you for the updates!
I see this topic has not been replied by the uvdesk staff but I suppose you was in contact by ticket or other channel.

I flagged the topic as resolved, this means the staff has been already read and replied here also if a solution has not been found. This sometimes happen.

I'm sorry for the issue with the field that get not recognized, currently I don't have any suggestion to give to you as I'm not a developer.

I hope you will find a good way or maybe you can try to report the issue you are having on the GitHub project as BUG or feature request: https://github.com/uvdesk/community-skeleton/issues but the fix or the implementetion are not sure and can take a long time.

Thank you for the feedback 🙂

@rbecera Hi, I'm happy you found a way to customize the label also if, edit core code will be lost once you will upgrade UVdesk.

Currently I don't think there is a function in the UI that allow the field label customization 😊

Re: Data Recovering Issue | Emmanuel Katto Uganda

Okay, thank you so much for reverting will keep these things in my mind.

@omerparlak I hope the UVdesk team can reply to you but sometimes I see not every time a reply seems is made. The free support can be limited.

I see that this mobile app has been not updated since 2020 so maybe is no more actively developed. This is what I see from the GitHub repo https://github.com/uvdesk/mobile-app

I see there is a guide you can read here: https://www.uvdesk.com/en/blog/uvdesk-open-source-flutter-mobile-app/

@yl_adc

Do I need to increase PHP's maximum usable memory capacity to solve this problem? Or is there another solution?

Yes, once you try with the increase PHP's maximum usable memory capacity with this variable limit also MAX_URI_LENGTH limit.

Also, you can check it in your php.ini file, dom extension is installed or not.

If not installed, first you will be installed dom extension in your php file.

You have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

$ php -m

072632f0-9a41-41be-ad03-0dde70aed8c5-image.png

If curl extension is not installed then follow the below command for installed curl extension:

$ sudo apt install php7.4-curl

Alternatively, you can follow the below link for more refrerences:

https://stackoverflow.com/a/66072424

@omerparlak I'm glad to read you resolved your initial question.
Thanks for the feedback.
Have a nice day 🙂

@emmanuelkatto you are welcome 🙂

@michelict thank you so much @michelict for this question I am also looking for the same answer.

@omerparlak as no replies are added I'm marking this as resolved.