Seems you have not understood how UVdesk need to be installed.
Did you read carefully the link I give to you?
You can choose to install UVdesk by FTP by uploading all the files and not only the public folder than you need follow the post instruction to understand how to point to the public folder without the public folder is showed in the URL.
UVdesk can be also installed by SSH and how is explained in the link given to you.
Yes, you can block ticket conversion from your mailbox into ticket by simply using spam setting and add those emails or domains into block list and ticket will not create for that particular email domains or email id.
@sanjeev, Thanks again for helping me out with this, once I change .htaccess file adding random text I get 500 internal server error. I will check apache configuration and htaccess file as well and will share with you my findings.
The UVdesk team introduced the sort for last update that was not present so this is positive but I believe a little bit improvement is needed because the setting preference is lost on all new visit to the ticket system.
If you have feature requests or you wanna report a bug you should use the GitHub page: https://github.com/uvdesk so you and the team can track better the issue.
Hi @tschabet ,
I edited your message to hide IP address and port.
I should maybe also hide your ticket system URL as you seems can have a potential security issue: directory listing.
Directory listing is good when you have a folder with no sensible data but having for folders where you have a web application installed can be dangerous.
First of all I suggest to disable directory listening and be sure about your Apache or / and server configuration.
I run UVdesk on Ubuntu 20.XX without issues so maybe something should be wrong on your install or server configuration.
@ercanyuzuk great, I'm glad to read you figured out what was wrong in your installation.
Thanks for sharing the solution that worked for you:
I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .