Posts made by vipin

@fripoll

which email service(outlook, gmail) are you using to fetch mails?
is your swift-mailer working fine?

@WisTex

Please mail us your query at support@uvdesk.com. Our team will help you.

@savelam

Mail your query us at support@uvdesk.com. Our team will help you.

@wistex

If i am not wrong, you was pass the wrong email address
test@example.com => support@example.info

As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

Run the below command:
php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox support@example.info

@savelam

Can you tell us which email service are you using & also which UVDesk version are you using?

@HKowalski

Can you share the raw content of that email & also tell us which email service are you using?

@gopiraju-p said in When installing UVdesk public folder unable to open in browser:

different ports because of I have three bitnami services in my local at one single server

Can you please tell us, Is this URL able to open the project?
Maybe your localhost:port is not correct or not working?

Please enter the below url, If is it able to open the folder then the issue is in the project.

localhost:port/your_project_name/

@Ricsca This is the feature in uvdesk that a customer can reply from email as well.

For that reply, you should have alredy setup that mailbox & cron job which will help you to convert mails into ticket or thread.

Are you aware from that, if yes then we also provide you that solution that only shows the first few words of the answer

@wildanm

Below are the following hardware requirement for uvdesk:
Processor: 1.60GHz or higher
RAM: 3GB or higher

If your system hardware matched the above specification then It should work smooth with 30/100 tickets as well.

@Ricsca As I understand your concern, you want only few words of thread in notification email. So that the user can come to website to see the whole message.

Can you please tell me, am able to understand your query?

If not, Please tell us with screenshot or an example so that we can help you.

As @peopleinside suggested you need to need to make chanegs into workflow that will help you to assign ticket to yourself.

@ricsca Follow this blog. It will help you to assign the ticket to yourself.

If you still facing issue, Please let us know.

@peopleinside Thank you for believing on us. we will definitely make uvdesk bug free & user friendly.

We are continuously working on giving our best to make uvdesk a better help desk.

@DomDis you can follow the uvdesk documentation from here. It will help you to understand the uvdesk functionality.

If you still facing any issue. Please let us know.

@DomDis

Thanks for your feedback, We will surely work on the documentation part.

Can you please tell us, what issue are you facing in configuring workflow?

Have you set up the mailbox & swift mailer to get the notification and send notifications on ticket creation, reply, Agent added, customer added &, etc?

If not, please follow the given link:

1. Mailbox click here.
2. Swift mailer click here.
3. Email settings click here.

@SCoccia

As we need some information please email us at support@uvdesk.com.
Here share your helpdesk URL with admin login credentials.

@SCoccia

If you replaced the page then it should show the error. Have you placed the ticket in the trash folder? If yes, then also it will not convert email into the ticket.

For now, send a sample mail on your mailbox email then try it again.

Hope this will resolve your issue. If not, please let us know

@leandrorocha
Sorry, But this send e-mails translation feature is not available in Opensource UVdesk. If you want to send e-mails in two languages, you need a translator. Which is a paid service, available in SAAS UVDesk.

@leandrorocha

As I understand your problem, you want to send the mail in your native language you can achieve this by just going into the email templates section.

After open Email Template section you can see here multiple mails written in English .

After Click on Edit button simply change the subject & body message in your native language so you can send e-mails to customers in more than one language.

If you still facing any issue Please let me know

@leedsy90
I am happy to see that your problem is now resolved.

If you get any issues, Please let us know.

@leedsy90 @gulzarahmad
I think this your host problem.

'{imap.public-internet.co.uk:993/imap/ssl}INBOX'
I think this will work for you

If you still getting the same issue, Please let us know.

imap_open() warning is showing here because of two reason

1. you entered the wrong Gmail password during the setup mailbox.
   to check your Gmail password which you entered during setup mailbox.
   open uvdesk_mailbox.yaml file & check here your mailbox setup password is
   correct or not .

file location  : your_project_name->config->packages->uvdesk_mailbox.yaml

2. In your Gmail account Less secure app permission is not enabled.
   If less secure permission is not enabled on your Gmail account please follow this link .

After this, you can fetch mails by hit the refresh command.

If you still get the same issue or any issue please let us know.