Best posts made by vipin

@Mauro-Toselli

As I checked I also found the same issue . For this issue i have made some changes
So please do it step by step . it will work for you .

1. Open MailboxService.php file . follow the given path :
   project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php

2. Take backup of this file .

3. Copy the file from here.

4. Paste it in your file .

5 . Run php bin/console c:c & then php bin/console uvdesk:refresh-mailbox xyz@gmail.com.

hope it will work for you. if not please let me know.

@DomDis

Thanks for your feedback, We will surely work on the documentation part.

Can you please tell us, what issue are you facing in configuring workflow?

Have you set up the mailbox & swift mailer to get the notification and send notifications on ticket creation, reply, Agent added, customer added &, etc?

If not, please follow the given link:

1. Mailbox click here.
2. Swift mailer click here.
3. Email settings click here.

@peopleinside Thank you for believing on us. we will definitely make uvdesk bug free & user friendly.

We are continuously working on giving our best to make uvdesk a better help desk.

@DomDis you can follow the uvdesk documentation from here. It will help you to understand the uvdesk functionality.

If you still facing any issue. Please let us know.

@HKowalski

Can you share the raw content of that email & also tell us which email service are you using?

@savelam

Mail your query us at support@uvdesk.com. Our team will help you.

@WisTex

Please mail us your query at support@uvdesk.com. Our team will help you.

@fripoll

which email service(outlook, gmail) are you using to fetch mails?
is your swift-mailer working fine?