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    Solved Mailbox Not Found - cPanel Email IMAP

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    • peopleinside
      peopleinside EX helping member @WisTex last edited by

      @wistex from the admin UI of your UVdesk install, what you see on settings/email/settings: do you see a correct email address or a localhost email address?

      Have you also checked to have setup the email on the two admin UI pages in UVDesk: mailbox and swiftmailer?

      Consider that UVdesk actually never verify if you put correct credentials so, if something in the configuration is wrong, you get errors when fetching email.

      In settings, mailbox what host you inserted in the filed host of the desired email address?

      šŸ’¬ You can also ask help on GitHub Discussions
      šŸ”“ I am no more active on Uvdesk
      šŸ”“ Forum support is inactive!

      W 1 Reply Last reply Reply Quote 0
      • W
        WisTex @peopleinside last edited by

        @peopleinside said in Mailbox Not Found - cPanel Email IMAP:

        from the admin UI of your UVdesk install, what you see on settings/email/settings: do you see a correct email address or a localhost email address?

        It says the email Id is support@localhost and it refuses to let me change it to the real email address. support@localhost is not a real email address.

        And the correct swiftmailer is set. I even reset the password on the email account just to make sure that I am using the correct password. I've verified the ports.

        In settings, mailbox what host you inserted in the filed host of the desired email address?

        For the host, I have tried:
        example.com
        mail.example.com
        {example.com:993/imap/ssl}INBOX

        So far, nothing has worked.

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside EX helping member @WisTex last edited by peopleinside

          @wistex try to clear cache and see if refreshing the email setting page fix the issue with the wrong email support@localhost.

          To clean cache: go on SSH, open UVdesk folder root, be sure to be not logged as root user, and lunch the command to clean cache: php bin/console c:c

          The host should be compiled as your latest example:

          {example.com:993/imap/ssl}INBOX
          

          but this will not work if your server has not a valid SSL certificate.

          If this is the case you need to try a LESS SECURE option:

          {example.com:993/imap/ssl/novalidate-cert}INBOX
          

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸ”“ I am no more active on Uvdesk
          šŸ”“ Forum support is inactive!

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          • W
            WisTex @peopleinside last edited by

            @peopleinside Clearing the cache does not change the Email Settings page, but the actual configuration file has the correct data:

            /home/accountname/public_html/desk/config/packages/uvdesk.yaml

            uvdesk:
                site_url: 'desk.example.info/public'
                upload_manager:
                    id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
                
                support_email:
                    id: support@example.info
                    name: UVDesk Community
                    mailer_id: support@example.info
            

            /home/accountname/public_html/desk/config/packages/swiftmailer.yaml

            swiftmailer:
                default_mailer: support@example.info
                mailers:
                    support@example.info:
                        transport: smtp
                        username: support@example.info
                        password: notmyrealpassword
                        host: mail.example.info
                        port: 465
                        encryption: ssl
                        auth_mode: login
                        sender_address: support@example.info
                        delivery_addresses: ['']
                        disable_delivery: false
            

            /home/accountname/public_html/desk/config/packages/uvdesk_mailbox.yaml

            # Configure your mailboxes here
                mailboxes:
                    support@example.info:
                        name: support@example.info
                        enabled: true
                        deleted: false
            
                        # [SMTP] Outgoing mail server
                        # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
                        smtp_server: 
                            mailer_id: support@example.info
            
                        # [IMAP] Incoming mail server
                        # IMAP configurations to use for fetching emails from mailbox
                        imap_server:
                            host: '{mail.example.info:993/imap/ssl}INBOX'
                            username: support@example.info
                            password: notmyrealpassword
            

            Also, the certificate is value:

            AutoSSL Domain Validated
            Expires on September 22, 2022. The certificate will renew via AutoSSL.
            

            I even tried {example.com:993/imap/ssl/novalidate-cert}INBOX as well.

            Do you see anything in there that is off?

            peopleinside 2 Replies Last reply Reply Quote 0
            • peopleinside
              peopleinside EX helping member @WisTex last edited by

              @wistex Let's wait a developer reply šŸ™‚ (maybe this will require some more time and maybe the reply will arrive tomorrow).

              @vipin - @Sanjeev

              šŸ’¬ You can also ask help on GitHub Discussions
              šŸ”“ I am no more active on Uvdesk
              šŸ”“ Forum support is inactive!

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              • peopleinside
                peopleinside EX helping member @WisTex last edited by

                @wistex mailparse checks has been passed when you installed UVdesk?
                Be sure to run a PHP version greater than PHP 7.4 (that will be soon deprecated).

                How you installed UVdesk? GitHub, SSH, Composer?
                In the Dashboard footer of UVdesk do you see the version of UVdesk?

                This questions can help developers to better help you.

                šŸ’¬ You can also ask help on GitHub Discussions
                šŸ”“ I am no more active on Uvdesk
                šŸ”“ Forum support is inactive!

                W 1 Reply Last reply Reply Quote 0
                • W
                  WisTex @peopleinside last edited by

                  @peopleinside said in Mailbox Not Found - cPanel Email IMAP:

                  Be sure to run a PHP version greater than PHP 7.4 (that will be soon deprecated).
                  How you installed UVdesk? GitHub, SSH, Composer?
                  In the Dashboard footer of UVdesk do you see the version of UVdesk?

                  I had issues installing UVdesk on PHP 8.1. so I downgraded that particular subdomain to 7.4. I would like to resolve that issue next, but right now I need to concentrate on fixing the email issue.

                  I installed UVdesk using Softalicious in cPanel.

                  I am using V -1.1.0 according to the footer.

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside EX helping member @WisTex last edited by

                    @wistex thanks for the infos.
                    PHP 7.4 should be fine.

                    Check on the forum chat, I wrote a private message in the main time we wait a developer reply.

                    šŸ’¬ You can also ask help on GitHub Discussions
                    šŸ”“ I am no more active on Uvdesk
                    šŸ”“ Forum support is inactive!

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                    • peopleinside
                      peopleinside EX helping member last edited by peopleinside

                      @WisTex I'm sorry to see no developers replied to this thread.
                      @vipin @Sanjeev

                      If no reply persist you can try to open a ticket here:
                      https://support.uvdesk.com/en/

                      šŸ’¬ You can also ask help on GitHub Discussions
                      šŸ”“ I am no more active on Uvdesk
                      šŸ”“ Forum support is inactive!

                      1 Reply Last reply Reply Quote 0
                      • vipin
                        vipin developer UVdesk Staff @WisTex last edited by vipin

                        @wistex

                        If i am not wrong, you was pass the wrong email address
                        test@example.com => support@example.info

                        06989382-90b4-45be-9263-08e24ea5669a-image.png

                        73b64b80-a7c5-4447-9ebf-35e6b1975692-image.png

                        As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

                        Run the below command:
                        php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox support@example.info

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                        • Topic has been marked as solved  peopleinside peopleinside 
                        • W
                          WisTex @vipin last edited by

                          @vipin said in Mailbox Not Found - cPanel Email IMAP:

                          As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

                          Unfortunately, that is not the case. I did not want to reveal my real email address on a public forum, so those are not the email addresses I am using.

                          I have tried multiple email addresses on multiple servers, and I just can't get it to work.

                          peopleinside 1 Reply Last reply Reply Quote 0
                          • peopleinside
                            peopleinside EX helping member @WisTex last edited by

                            @wistex thanks for the update.
                            I'm sorry to see 3 days has been past without a reply to your update.

                            I'm monitoring the community but I'm not a developer to help you.
                            I offered also to you my time for free in my personal live chat but no chat has started. (Better for me, I have not busy my time - I'm joking).

                            Developers can be busy so a reply from the UVdesk team may require time, especially for the free open source.

                            Thank you for your patience.

                            šŸ’¬ You can also ask help on GitHub Discussions
                            šŸ”“ I am no more active on Uvdesk
                            šŸ”“ Forum support is inactive!

                            1 Reply Last reply Reply Quote 0
                            • vipin
                              vipin developer UVdesk Staff last edited by

                              @WisTex

                              Please mail us your query at support@uvdesk.com. Our team will help you.

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