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The extension connects Magento 2 online store with the UVdesk Open Source Helpdesk system to sync and validate orders. Once integrated, ticket agents can fetch the order-related information like payment method, product name, cost, shipping, and other details on the tickets.

For more details visit our store -
https://store.webkul.com/magento2-order-fetch-uvdesk-open-source.html

@Ricsca

This feature sort order option is only available in the categories option.
In the folder option, this feature is not available we will try it in the future.

Thanks

@elhanan-fine

As I understand your issue, Follow the below solution:

The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with UVdesk. As this release came in the last week.

You can fixed this issue by changing the version in composer.json in uvdesk:

"doctrine/doctrine-fixtures-bundle": "^3.4",
 **TO**
"doctrine/doctrine-fixtures-bundle": "3.4.1",

After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.

I Hope, This will resolve your issue.

@Isidoro

Follow this blog, I hope this will help change the language:

https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

Clear the cache of project using this command:

php bin/console c:c

in your project root directory. Now try setup again of UVdesk.

Try with 2 method: Manual Setup:
Make a try once manual setup of UVdesk.
Check the below link for the manual setup from here

Note: Once you clear the cache of your browser and the project cache.

If still facing the error please let us know.

Mail your query to us at support@uvdesk.com. Our team will help you.

You can set the ticket view option:

Go to the agent option, edit agent, and here show the permission option under the ticket view option to give individual access:

Now you can do this action from the admin side here you will be shown all tickets of the customers. Now you will assign to the ticket the particular agent you want to show the ticket to the agent.

Also, agent ticket view access should be individual access (this access provides only that ticket to the agent side when you will assign the ticket to this agent, not another customer ticket).

@supportagent

Let us know, your helpdesk till the public path working or not:

MYDOMAIN.com/support/public

For reference follow this blog from here.

We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

@Aurelio

We have updated our core-framework bundle and automation bundle for these issues:

• Agent deleting
• Workflow condition "type" or "status"

So you can update the core-framework bundle and automation bundle follow the below steps:

Firstly, open your terminal in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

Let us know, you have installed this project using composer command or using zip file upload.

Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
   locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

3. Allow read-write permission for the below file & folder:
   For .env file – chmod 777 -R path of .env file of UVdesk project
   For Var folder -chmod 777 -R path of var folder of UVdesk project
   For Config folder – chmod 777 -R path of config folder of UVdesk
   For Public folder – chmod 777 -R path of the public folder of UVdesk
   For Migration folder – chmod 777 -R path of the migration folder of UVdesk

4. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time and restart your server.

   And clear your project cache by:

    php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

php bin/console doctrine:migrations:diff

php bin/console doctrine:migrations:migrate

And clear the cache of the project:

php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

Currently we have used swift mailer normal email sending process in code as we are sending email using this.

For Amazon AWS you need to update some code for the same to send using Amazon AWS here.

You can check below link for help:
https://stackoverflow.com/questions/69093958/error-while-sending-email-from-symfony-mailer-via-aws-ses

@peopleinside
Yes, you can mark as solved this topic.

@peopleinside said in Getting an error when I try to install on localhost:

I get errors also trying with localhost as I showed in the video https://app.screencast.com/VkqBerRPT7Mya

We have checked uvdesk installation on the windows with php v-8.2. For this git error "Git was not found in your path, skipping source download".

You can follow the below steps:

Step 1: You will be download the git in your windows system from here.

Step 2: Now this installed git path, set it in your environment variables in windows like this and saved it:

Step 3: Now check it installation again with composer command:

composer create-project uvdesk/community-skeleton helpdesk-project

Alternatively, you can enable the zip extension from the php.ini file.

;extension=zip

to

extension=zip

Then restart your xampp server and check it again installation of uvdesk.

If you are still facing the same issue, then let us know.

@peopleinside

This issue seems to be resolved.

Thanks for the updated here. We are glad to know that your issue has been resolved now.

PHP Warning: PHP Startup: mailparse: Unable to initialize module
Module compiled with module API=20210902
PHP compiled with module API=20220829
These options need to match
in Unknown on line 0

This error due to because of mailparse.dll never support PHP 8.2 on windows at this moment.

On the latest UVdesk version showed in the screen the clear cache button still not work. I will maybe create a demo and give access to your team so you can look at the issue.

We have checked already, clear cache button and here works fine. Alright, please share a demo so that we can also check the issue.

We have added a screen video for clear cache button:
https://www.loom.com/share/92acf505210644dea8ddbd08a0aa5dd6?sid=72d43548-2a2a-464b-b5ab-22e3d242c8b6

@Ultra-Plankton

After install composer 2. Try with the latest version of uvdesk v-1.1.3. Also, once you can check the below these cases and make changes accordingly:

A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

If your database password contains some special character(such as #$%@) then change your password and make it without special characters.

Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Allow read-write permission for the below file & folder:

For .env file – chmod 777 -R path of .env file of UVdesk project
For Var folder -chmod 777 -R path of var folder of UVdesk project
For Config folder – chmod 777 -R path of config folder of UVdesk
For Public folder – chmod 777 -R path of the public folder of UVdesk
For Migration folder – chmod 777 -R path of the migration folder of UVdesk

It happens mainly because of less execution time in the php.ini file.

By default, max_execution_time is 30 sec you need to increase it and restart your server.

Check here how to increase the max-execution time and restart your server.

And clear your project cache using the below command:

$ php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

$ php bin/console doctrine:migrations:diff

$ php bin/console doctrine:migrations:migrate

And clear the cache of the project:

$ php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

Thanks and Regards
Uvdesk Team

@noman

Thank you for your response. I would like to know if there is an option in UVdesk to set a specific limit for data retention. For instance, can I configure UVdesk to only keep data for 30 days? Alternatively, is it possible to define a retention period of 1 month or 1 year? I hope this clarifies my question.

At this moment, we have not added like this data retention policy for opensource uvdesk.
If you want more data storage so you can increased your hard-disk space.

Thanks and Regards
Uvdesk Team

@dwijadas

the following link repo looks to be not official and can be not safer and not updated.

For docker installation with uvdesk official docker image website then you can use it from here.

Kind Respects,
Uvdesk Team