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    Solved Getting an error when I try to install on localhost

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    • peopleinside
      peopleinside EX helping member last edited by

      I installed XAMPP on Windows then composer.
      When I run the command

      composer create-project uvdesk/community-skeleton helpdesk-project
      

      I get an error:

      1c2b7548-52aa-4149-9198-d59da118186c-immagine.png

      Any idea on how to resolve and why I get this error?

      I followed my video created in the year 2022 but I get that error now.

      Waiting for a feedback, thanks!

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      • peopleinside
        peopleinside EX helping member last edited by

        I see a new version of UVdesk has been released, version 1.1.3
        https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.3

        Does this version introduce reply to function and PHP 8.2 support?
        From the change notes seems nothing of this feature has been included.

        I installed XAMP with PHP 8.1 as I experience issues with UVdesk and PHP 8.2 but when I install composer I see is installed for PHP 8.2 may this the cause of the issue and, if is, how to resolve?

        623ad6eb-20dc-459f-b013-18eb1e859f05-immagine.png

        @Komal-Sharma

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        • peopleinside
          peopleinside EX helping member last edited by

          Seems this error persist also if I download and use XAMPP with PHP 8.2

          Waiting UVdesk staff feedback to how can I install a new localhost uvdesk instance as the previous instruction I have seems are no more working.

          I need generate the project file to update my existing install.

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          • peopleinside
            peopleinside EX helping member last edited by

            Demonstration of the issue: https://app.screencast.com/VkqBerRPT7Mya

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            • peopleinside
              peopleinside EX helping member last edited by

              I get errors also from a Ubuntu server.
              Opened a ticket, resolving this topic as maybe will not receive replies.

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              Komal Sharma 1 Reply Last reply Reply Quote 0
              • Topic has been marked as solved  peopleinside peopleinside 
              • Komal Sharma
                Komal Sharma UVdesk Staff mod @peopleinside last edited by

                @peopleinside said in Getting an error when I try to install on localhost:

                I get errors also from a Ubuntu server.

                Can you please share a screenshot of the error, which error you are facing while installing on ubuntu server.

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside EX helping member @Komal Sharma last edited by

                  @Komal-Sharma

                  alt text
                  alt text

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                  • Komal Sharma
                    Komal Sharma UVdesk Staff mod @peopleinside last edited by Komal Sharma

                    @peopleinside

                    This error due to your memory limit size is not compatible. So you will be increase your memory limit size in php.ini file. Please follow the below blog:

                    https://www.groovypost.com/howto/howto/how-to-solve-php-fatal-error-allowed-memory-size-of-8388608-bytes-exhausted/

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside EX helping member @Komal Sharma last edited by

                      @Komal-Sharma why 128M is not enough?
                      Also your link seems wrong not related.
                      I set memory limit to be 256 I get the same error.

                      And I get errors also trying with localhost as I showed in the video https://app.screencast.com/VkqBerRPT7Mya

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                      • Komal Sharma
                        Komal Sharma UVdesk Staff mod last edited by Komal Sharma

                        @peopleinside said in Getting an error when I try to install on localhost:

                        I get errors also trying with localhost as I showed in the video https://app.screencast.com/VkqBerRPT7Mya

                        We have checked uvdesk installation on the windows with php v-8.2. For this git error "Git was not found in your path, skipping source download".

                        You can follow the below steps:

                        Step 1: You will be download the git in your windows system from here.

                        Step 2: Now this installed git path, set it in your environment variables in windows like this and saved it:

                        e299f9a7-1dd7-4072-8dca-c724465df137-image.png

                        Step 3: Now check it installation again with composer command:

                        composer create-project uvdesk/community-skeleton helpdesk-project
                        

                        Alternatively, you can enable the zip extension from the php.ini file.

                        ;extension=zip
                        

                        to

                        extension=zip
                        

                        Then restart your xampp server and check it again installation of uvdesk.

                        If you are still facing the same issue, then let us know.

                        peopleinside 1 Reply Last reply Reply Quote 1
                        • peopleinside
                          peopleinside EX helping member @Komal Sharma last edited by

                          @Komal-Sharma thank you.
                          This issue seems to be resolved.

                          Now the issue is that mailparse.dll never support PHP 8.2 so an error occur when I do the same steps I do in my past video: https://youtu.be/shZG2UJm4-4

                          I get error:

                          composer create-project uvdesk/community-skeleton helpdesk-project1
                          PHP Warning: PHP Startup: mailparse: Unable to initialize module
                          Module compiled with module API=20210902
                          PHP compiled with module API=20220829
                          These options need to match
                          in Unknown on line 0

                          Warning: PHP Startup: mailparse: Unable to initialize module
                          Module compiled with module API=20210902
                          PHP compiled with module API=20220829
                          These options need to match
                          in Unknown on line 0

                          I can consider to install XAMPP PHP 8.1 but composer seems is installed on PHP 8.2

                          Will be maybe useful if you can made a public video as I do in the past with the steps to install UVdesk with XAMPP on localhost.

                          This is important because allow to create the package that cannot be downloaded by your website that is not updated and also I get errors also on my VPS server so the only way I have to obtain the folders with file for the upgrade is the localhost ... where the procedure I showed in the video in the past, is no more working.

                          šŸ’¬ You can also ask help on GitHub Discussions
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                          Komal Sharma 1 Reply Last reply Reply Quote 0
                          • Topic has been marked as unsolved  peopleinside peopleinside 
                          • peopleinside
                            peopleinside EX helping member last edited by peopleinside

                            Update: I'm still be unable to run new UVdesk using XAMPP because of error indicated above.

                            I was able to resolve the issue related to Allowed memort xxx exhausted by asking help to Plesk, they give me the right command to fix this issue increasing the memory.

                            For PHP 8,1 on Plesk I need to set 256M editing the php.ini 8.1

                            vi /opt/plesk/php/8.1/etc/php.ini
                            

                            Then checked with:

                            /opt/plesk/php/8.1/bin/php -i|grep memory
                            

                            and the result was
                            memory_limit => 256M => 256M

                            then I was able to generate the folder with all files.

                            Still need to be able to do the same on localhost šŸ™‚

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                            • peopleinside
                              peopleinside EX helping member last edited by

                              Not only issues with localhost install.
                              Now that I was able to create the folder package on the server, folder helpdesk-project I tried to update my existent install but was unable to see it work.

                              So I decide to try a new install and I'm not able also to do a new install.
                              The Wizard seems have a new filed that I never seen before:
                              Server Version
                              Version number of the database server.

                              I tried to put something in this input box, all database data are correct but Wizard never go on the next step.

                              Its a disaster, I'm not able to upgrade, I'm not able to test the new version as new installation.

                              šŸ’¬ You can also ask help on GitHub Discussions
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                              • peopleinside
                                peopleinside EX helping member last edited by

                                8134c3b4-cee6-4587-83c5-e7fbf692cbd0-immagine.png

                                Finally I was able to upgrade.
                                The issue I was facing was maube created by some customization I think caused issue the Google translate code that I removed because support all language and I need support only Italian and English.

                                Now this topic still be only unresolved for the fact I'm unable to install UVdesk at localhost. My previous video that I made on YouTube seems no more to be valid.

                                Also on the latest UVdesk version showed in the screen the clear cache button still not work. I will maybe create a demo and give access to your team so you can look at the issue.

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                                • Komal Sharma
                                  Komal Sharma UVdesk Staff mod @peopleinside last edited by Komal Sharma

                                  @peopleinside

                                  This issue seems to be resolved.

                                  Thanks for the updated here. We are glad to know that your issue has been resolved now.

                                  PHP Warning: PHP Startup: mailparse: Unable to initialize module
                                  Module compiled with module API=20210902
                                  PHP compiled with module API=20220829
                                  These options need to match
                                  in Unknown on line 0

                                  This error due to because of mailparse.dll never support PHP 8.2 on windows at this moment.

                                  On the latest UVdesk version showed in the screen the clear cache button still not work. I will maybe create a demo and give access to your team so you can look at the issue.

                                  We have checked already, clear cache button and here works fine. Alright, please share a demo so that we can also check the issue.

                                  We have added a screen video for clear cache button:
                                  https://www.loom.com/share/92acf505210644dea8ddbd08a0aa5dd6?sid=72d43548-2a2a-464b-b5ab-22e3d242c8b6

                                  peopleinside 1 Reply Last reply Reply Quote 1
                                  • Topic has been marked as solved  peopleinside peopleinside 
                                  • peopleinside
                                    peopleinside EX helping member @Komal Sharma last edited by peopleinside

                                    We have checked already, clear cache button and here works fine. Alright, please share a demo so that we can also check the issue.

                                    We have added a screen video for clear cache button:
                                    https://www.loom.com/share/92acf505210644dea8ddbd08a0aa5dd6?sid=72d43548-2a2a-464b-b5ab-22e3d242c8b6

                                    @Komal-Sharma in ticket #30298 you can find all info, also a demo where you can reproduce the issue. Thanks

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