Posts made by Komal Sharma

@Ahmed said in Configuration problems and/or errors in code:

how can i get this update on windows xampp ?

In windows, you will follow the same steps in your project root directory like:

C:\xampp\htdocs\your-project-folder-name

Now you can run these commands in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with updating the modules then let us know.

@jeff

You can create a ticket from here.

Also, share these files of your project on the support ticket helpdesk:
composer.json and composer.lock

@Aurelio

We have updated our core-framework bundle and automation bundle for these issues:

• Agent deleting
• Workflow condition "type" or "status"

So you can update the core-framework bundle and automation bundle follow the below steps:

Firstly, open your terminal in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

@compay

Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

1. First, you will directory user ownership to a specific non-root user using this command:

   $ chown -R {user_name}:{user_group} {target_directory}

   Ex: $ chown -R uvdesk:uvdesk community-skeleton

2. Second, add this user to the www-data apache user group using the following command:

   Add user to www-data group:

   $ usermod -aG {user} www-data;

   Ex: $ usermod -aG uvdesk www-data;

   Verify that the user has been added to the www-data group:

   $ groups <your-user-name>;

   Ex: $ groups uvdesk;

@mmasri6
Share your swiftmailer.yaml, uvdesk_mailbox.yaml, and uvdesk.yaml file on here. Our team will help you.

@compay

It can be because of these reasons.
Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.

3. Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

4. Allow read-write permission for the below file & folder:

• For .env file – chmod 777 -R path of .env file of UVdesk project
• For Var folder -chmod 777 -R path of var folder of UVdesk project
• For Config folder – chmod 777 -R path of config folder of UVdesk
• For Public folder – chmod 777 -R path of the public folder of UVdesk
• For Migration folder – chmod 777 -R path of the migration folder of UVdesk

5. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time.
   Restart your server.

And clear your project cache by:
php bin/console c:c
Now try to install your project.

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

@mmasri6
Once you can check your email settings again correctly saved or not?

Please follow the steps as mentioned below:

1. Reset your project by removing the currently installed apps:

=> Remove all your apps from the apps/uvdesk/ directory:

=> Remove the uvdesk.lock file that can be found in your project's root directory

=> Remove apps entity references from doctrine configurations (refer to screenshot attached)

=> Edit config/packages/doctrine.yaml and remove any mapping references starting with "UVDesk\CommunityPackages\UVDesk"

=> Remove app namespace references from composer.json file (refer to screenshot attached):

Go to your terminal and navigate to your project directory, and then dump your composer autoload using the following command:

$ composer dump-autoload;

In the same terminal, update your database mappings using the following commands:

$ php bin/console c:c;
$ php bin/console doctrine:migrations:diff;
$ php bin/console doctrine:migrations:migrate;

2. This will reset your project to it's normal working state before the apps were installed. Now lets update our packages:

Update the packages uvdesk/core-framework & uvdesk/support-center-bundle to the latest version v1.1.2 using the following commands:

$ composer update uvdesk/core-framework uvdesk/support-center-bundle;

3. Once the packages have been updated, let's re-install our apps again:

Ensure you have the latest version of these apps (1.11) from stores. Since we can install multiple apps at once, download both the customer notes app & form-component app to your apps/uvdesk directory (screenshot attached for references).

Note: Please don't install both the custom fiels & form component apps at the same time, as they'll conflict with each other.

After downloading these apps into the apps/uvdesk directory, run the following commands to configure your apps:

$ php bin/console uvdesk_extensions:configure-extensions;
$ php bin/console assets:install;
$ php bin/console doctrine:migrations:diff;
$ php bin/console doctrine:migrations:migrate;
$ php bin/console c:c;

Once you've followed these steps, your app should be installed & working as expected. In case you run into any issues, please let me know and I'll further assist you with the same or we can schedule a small call for the same. Our team is further reviewing these apps and if any additional bug fixes our found, they will be updated on the store accordingly.

@mmasri6

Let us know, which module you have installed.

@svermigo

In this case, email fetching is not a problem but it may be a problem in email processing so you create a ticket from here.

Also, share your email id which you want to create a ticket from the customer side.

We will debug your email content.

We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

Test reply.

The extension connects Magento 2 online store with the UVdesk Open Source Helpdesk system to sync and validate orders. Once integrated, ticket agents can fetch the order-related information like payment method, product name, cost, shipping, and other details on the tickets.

Ignore it.

Test Reply #3

Test Reply #2

Test Reply #1

Thanks for sharing.

Thanks for sharing.

This module allows you to validate related order information such as order information, shipping information, and payment information on support tickets provided by the customer directly from your Bigcommerce website.

For more details visit our store -
https://store.webkul.com/bigcommerce-order-fetch-uvdesk-open-source.html

The extension connects Magento 2 online store with the UVdesk Open Source Helpdesk system to sync and validate orders. Once integrated, ticket agents can fetch the order-related information like payment method, product name, cost, shipping, and other details on the tickets.

For more details visit our store -
https://store.webkul.com/magento2-order-fetch-uvdesk-open-source.html