Posts made by Komal Sharma

@yl_adc

Do I need to increase PHP's maximum usable memory capacity to solve this problem? Or is there another solution?

Yes, once you try with the increase PHP's maximum usable memory capacity with this variable limit also MAX_URI_LENGTH limit.

Also, you can check it in your php.ini file, dom extension is installed or not.

If not installed, first you will be installed dom extension in your php file.

You have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

$ php -m

If curl extension is not installed then follow the below command for installed curl extension:

$ sudo apt install php7.4-curl

Alternatively, you can follow the below link for more refrerences:

https://stackoverflow.com/a/66072424

@omerparlak ,

We want to move our UVDesk application, which we installed on our local server, to our hosting. He took care of everything. but the swiftmailer function does not work at all. what should we do?

Once you make a try with the again setup of swiftmailer, mailbox, and email settings option.

After that you will be clear cache of your project using the below command in your project root directory:

$ php bin/console c:c

Also, let us know which version of uvdesk you are using.

Kind Respects,
Uvdesk Team

@jchallenw

Thanks for the shared details with us. We will checked and updated on your ticket.

Thanks for your time and patience !!!

Kind Respscts,
Uvdesk Team

@jchallenw ,

The ticket counts all of a sudden started displaying zeros.

Can you please share your helpdesk URL of installed uvdesk project. So that we can check for you. Because we have not facing like this issue.

Also, let us know any error showing in console.

Kind Respects,
Uvdesk Team

@bastien said in Mail retrieval error:

We use an IMAP connection (Zimbra server).

Can you please share your imap details so that we can check it.

We are suggest to you, once you can try with any gmail account. You are facing the same error with gmail or not. Because we have not tested with zimbra email service.

Kind Respects,
Uvdesk Team

@omerparlak

Once you can verified your site_url is correct or not in uvdesk.yaml file. Please follow the below path:

your-project-folder-name/config/packages/uvdesk.yaml

If site_url is not same please update this site_url because site_url should be same of your running project url.

After that clear cache of your project under project root directory using the below command:

$ php bin/console c:c

Also, let us know your installed project on any server or docker setup.

Kind Respects,
Uvdesk Team

@dwijadas

the following link repo looks to be not official and can be not safer and not updated.

For docker installation with uvdesk official docker image website then you can use it from here.

Kind Respects,
Uvdesk Team

@matthew42904

im trying to setup smtp and i get a error saying message was not able to send and i run the php refresh mail command and i get this

Let us know, which version of uvdesk you are using.
Also, first you check your mailbox option. This email address configured or not.

This Error showing because email address is not configured in mailbox option:

Mailbox for email email@gmail.com not found

Also, once you clear cache of your project using the below command:

$ php bin/console c:c

After again refresh the mailbox command. If you have further any query then let us know.

Kind Respects,
Uvdesk Team

@Anna11Williams,

what's the procedure to set up a mailbox?

You can follow the below blog for the setup of mailbox on uvdesk opensource:

https://www.uvdesk.com/en/blog/setup-gmail-mailbox-uvdesk-open-source-helpdesk/

If you have further any query then let us know.

Kind Respects,
Uvdesk Team

@sabufrancis

I tried another SMTP providers other than Purelymail.com -- migadu.com for example. The problem is the same: X-Swift-To does NOT get delivered.

Can you please share a email raw content of the email which email not delivered with X-Swift-To header. So that we will review this issue.

Thanks and Regards
Uvdesk Team

@blckhwk

Thanks for update. We will check and update to you accordingly. It can takes some more days or weeks.

Thanks for your time and patience!!!

Kind Respects
Uvdesk Team

@gamekolla

When reply a dummy generated ticket. It is showing notification sending replay successfully but I have not received this mail. So How I can solve this?

Let us know which version of uvdesk you are using with docker installation and also where from you have follow the installation steps for this project, please share a link.

Can you please share a screenshots of the swiftmailer, mailbox, and email settings option.

Let us know, you have followed the same blog:

For Imap/Smtp setup:
https://www.uvdesk.com/en/blog/smtp-imap-open-source-helpdesk-uvdesk/

This is our official uvdesk image, let us know you have followed this steps or not:

https://hub.docker.com/r/webkul/uvdesk

Kind Respects
Uvdesk Team

@gamekolla

After Installed it is showing this error message

Let us know, you are able to login your helpdesk with your login credentials after installed. If yes then you don't need to run these commands.

Kind Respects
Uvdesk Team

@bastien ,

Let us know, which email service you are using gmail, yahoo, smtp/imap and also please share a screenshots of the swiftmailer, mailbox, and email settings.

Kind Respects
Uvdesk Team

@gamekolla

I configured smtp with our domain name SMTP and tried GMAIL SMTP but not send any mails

Let us know, any error showing while you have create a ticket or create an agent. If yes then please share a screenshot of the error and also share a screenshot of the configured settings of your swiftmailer, mailbox and email settings option.

Also, you have followed the same blog:
For Gmail setup:
https://www.uvdesk.com/en/blog/setup-gmail-mailbox-uvdesk-open-source-helpdesk/

For Imap/Smtp setup:
https://www.uvdesk.com/en/blog/smtp-imap-open-source-helpdesk-uvdesk/

Kind Respects
Uvdesk Team

@gamekolla

I am using nginx ubuntu 22.04 for install UVDesk application. But After running installation. Installation is struck in super user part

Once you check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.

locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

3. Allow read-write permission for the below file & folder:

• For .env file – chmod 777 -R path of .env file of UVdesk project

• For Var folder -chmod 777 -R path of var folder of UVdesk project

• For Config folder – chmod 777 -R path of config folder of UVdesk

• For Public folder – chmod 777 -R path of the public folder of UVdesk

• For Migration folder – chmod 777 -R path of the migration folder of UVdesk

4. It happens mainly because of less execution time in the php.ini file. By default, max_execution_time is 30 sec you need to increase it and restart your server.

Check here how to increase the max-execution time and restart your server.

And clear your project cache by:

$ php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

$ php bin/console doctrine:migrations:diff

$ php bin/console doctrine:migrations:migrate

And clear the cache of the project:

$ php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

Kind Respects,
UVdesk Team

@emmanuelkatto

Thank you so much for sharing the guide....

You are most welcome. If you have further any query then let us know.

@blckhwk ,

Hi, how do I fix this issue. Thanks

Let us know, which version of uvdesk you are using.
Also, once you can verified your site_url is correct or not in uvdesk.yaml file. Please follow the below path:

your-project-folder-name/config/packages/uvdesk.yaml

If site_url is not same please update this site_url because site_url should be same of your running project url.

After that clear cache of your project under project root directory using the below command:

$ php bin/console c:c

If you are still facing the same issue then let us know.

Kind Respects,
Uvdesk Team

@NiblettS ,

Can a Customer also be an Agent?

If your query is related to uvdesk helpdesk of agent and user section. Then yes we can create a customer and agent with the same email.

If you have further any query then let us know.

Kind Respects,
Uvdesk Team

@marvel ,

Hosted UVdesk with XAMPP Server and now mailbox is not receiving any emails, but SMTP is working fine. IMAP is already enabled for the Gmail account configured.

You will be first refresh mailbox command in your project root directory. Once you make a try with the email on the configured email address in mailbox from another email address.

After that refresh the mailbox command in your project root directory using the below command:

$ php bin/console uvdesk:refresh-mailbox your-mailbox-email-address

Thanks and Regards
Uvdesk Team