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    Solved Getting an error when I try to install on localhost

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    • Komal Sharma
      Komal Sharma UVdesk Staff mod @peopleinside last edited by

      @peopleinside said in Getting an error when I try to install on localhost:

      I get errors also from a Ubuntu server.

      Can you please share a screenshot of the error, which error you are facing while installing on ubuntu server.

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside EX helping member @Komal Sharma last edited by

        @Komal-Sharma

        alt text
        alt text

        šŸ’¬ You can also ask help on GitHub Discussions
        šŸ”“ I am no more active on Uvdesk
        šŸ”“ Forum support is inactive!

        Komal Sharma 1 Reply Last reply Reply Quote 0
        • Komal Sharma
          Komal Sharma UVdesk Staff mod @peopleinside last edited by Komal Sharma

          @peopleinside

          This error due to your memory limit size is not compatible. So you will be increase your memory limit size in php.ini file. Please follow the below blog:

          https://www.groovypost.com/howto/howto/how-to-solve-php-fatal-error-allowed-memory-size-of-8388608-bytes-exhausted/

          peopleinside 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside EX helping member @Komal Sharma last edited by

            @Komal-Sharma why 128M is not enough?
            Also your link seems wrong not related.
            I set memory limit to be 256 I get the same error.

            And I get errors also trying with localhost as I showed in the video https://app.screencast.com/VkqBerRPT7Mya

            šŸ’¬ You can also ask help on GitHub Discussions
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            šŸ”“ Forum support is inactive!

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            • Komal Sharma
              Komal Sharma UVdesk Staff mod last edited by Komal Sharma

              @peopleinside said in Getting an error when I try to install on localhost:

              I get errors also trying with localhost as I showed in the video https://app.screencast.com/VkqBerRPT7Mya

              We have checked uvdesk installation on the windows with php v-8.2. For this git error "Git was not found in your path, skipping source download".

              You can follow the below steps:

              Step 1: You will be download the git in your windows system from here.

              Step 2: Now this installed git path, set it in your environment variables in windows like this and saved it:

              e299f9a7-1dd7-4072-8dca-c724465df137-image.png

              Step 3: Now check it installation again with composer command:

              composer create-project uvdesk/community-skeleton helpdesk-project
              

              Alternatively, you can enable the zip extension from the php.ini file.

              ;extension=zip
              

              to

              extension=zip
              

              Then restart your xampp server and check it again installation of uvdesk.

              If you are still facing the same issue, then let us know.

              peopleinside 1 Reply Last reply Reply Quote 1
              • peopleinside
                peopleinside EX helping member @Komal Sharma last edited by

                @Komal-Sharma thank you.
                This issue seems to be resolved.

                Now the issue is that mailparse.dll never support PHP 8.2 so an error occur when I do the same steps I do in my past video: https://youtu.be/shZG2UJm4-4

                I get error:

                composer create-project uvdesk/community-skeleton helpdesk-project1
                PHP Warning: PHP Startup: mailparse: Unable to initialize module
                Module compiled with module API=20210902
                PHP compiled with module API=20220829
                These options need to match
                in Unknown on line 0

                Warning: PHP Startup: mailparse: Unable to initialize module
                Module compiled with module API=20210902
                PHP compiled with module API=20220829
                These options need to match
                in Unknown on line 0

                I can consider to install XAMPP PHP 8.1 but composer seems is installed on PHP 8.2

                Will be maybe useful if you can made a public video as I do in the past with the steps to install UVdesk with XAMPP on localhost.

                This is important because allow to create the package that cannot be downloaded by your website that is not updated and also I get errors also on my VPS server so the only way I have to obtain the folders with file for the upgrade is the localhost ... where the procedure I showed in the video in the past, is no more working.

                šŸ’¬ You can also ask help on GitHub Discussions
                šŸ”“ I am no more active on Uvdesk
                šŸ”“ Forum support is inactive!

                Komal Sharma 1 Reply Last reply Reply Quote 0
                • Topic has been marked as unsolved  peopleinside peopleinside 
                • peopleinside
                  peopleinside EX helping member last edited by peopleinside

                  Update: I'm still be unable to run new UVdesk using XAMPP because of error indicated above.

                  I was able to resolve the issue related to Allowed memort xxx exhausted by asking help to Plesk, they give me the right command to fix this issue increasing the memory.

                  For PHP 8,1 on Plesk I need to set 256M editing the php.ini 8.1

                  vi /opt/plesk/php/8.1/etc/php.ini
                  

                  Then checked with:

                  /opt/plesk/php/8.1/bin/php -i|grep memory
                  

                  and the result was
                  memory_limit => 256M => 256M

                  then I was able to generate the folder with all files.

                  Still need to be able to do the same on localhost šŸ™‚

                  šŸ’¬ You can also ask help on GitHub Discussions
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                  šŸ”“ Forum support is inactive!

                  1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside EX helping member last edited by

                    Not only issues with localhost install.
                    Now that I was able to create the folder package on the server, folder helpdesk-project I tried to update my existent install but was unable to see it work.

                    So I decide to try a new install and I'm not able also to do a new install.
                    The Wizard seems have a new filed that I never seen before:
                    Server Version
                    Version number of the database server.

                    I tried to put something in this input box, all database data are correct but Wizard never go on the next step.

                    Its a disaster, I'm not able to upgrade, I'm not able to test the new version as new installation.

                    šŸ’¬ You can also ask help on GitHub Discussions
                    šŸ”“ I am no more active on Uvdesk
                    šŸ”“ Forum support is inactive!

                    1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside EX helping member last edited by

                      8134c3b4-cee6-4587-83c5-e7fbf692cbd0-immagine.png

                      Finally I was able to upgrade.
                      The issue I was facing was maube created by some customization I think caused issue the Google translate code that I removed because support all language and I need support only Italian and English.

                      Now this topic still be only unresolved for the fact I'm unable to install UVdesk at localhost. My previous video that I made on YouTube seems no more to be valid.

                      Also on the latest UVdesk version showed in the screen the clear cache button still not work. I will maybe create a demo and give access to your team so you can look at the issue.

                      šŸ’¬ You can also ask help on GitHub Discussions
                      šŸ”“ I am no more active on Uvdesk
                      šŸ”“ Forum support is inactive!

                      1 Reply Last reply Reply Quote 0
                      • Komal Sharma
                        Komal Sharma UVdesk Staff mod @peopleinside last edited by Komal Sharma

                        @peopleinside

                        This issue seems to be resolved.

                        Thanks for the updated here. We are glad to know that your issue has been resolved now.

                        PHP Warning: PHP Startup: mailparse: Unable to initialize module
                        Module compiled with module API=20210902
                        PHP compiled with module API=20220829
                        These options need to match
                        in Unknown on line 0

                        This error due to because of mailparse.dll never support PHP 8.2 on windows at this moment.

                        On the latest UVdesk version showed in the screen the clear cache button still not work. I will maybe create a demo and give access to your team so you can look at the issue.

                        We have checked already, clear cache button and here works fine. Alright, please share a demo so that we can also check the issue.

                        We have added a screen video for clear cache button:
                        https://www.loom.com/share/92acf505210644dea8ddbd08a0aa5dd6?sid=72d43548-2a2a-464b-b5ab-22e3d242c8b6

                        peopleinside 1 Reply Last reply Reply Quote 1
                        • Topic has been marked as solved  peopleinside peopleinside 
                        • peopleinside
                          peopleinside EX helping member @Komal Sharma last edited by peopleinside

                          We have checked already, clear cache button and here works fine. Alright, please share a demo so that we can also check the issue.

                          We have added a screen video for clear cache button:
                          https://www.loom.com/share/92acf505210644dea8ddbd08a0aa5dd6?sid=72d43548-2a2a-464b-b5ab-22e3d242c8b6

                          @Komal-Sharma in ticket #30298 you can find all info, also a demo where you can reproduce the issue. Thanks

                          šŸ’¬ You can also ask help on GitHub Discussions
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                          šŸ”“ Forum support is inactive!

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