Topics created by DomDis

@domdis you are welcome.

@domdis you get no email at all?
If so maybe your email settings in SMTP are not correct.

Yes IMAP is only for incoming email.

Near the smile icon check if you can see, here in the forum, the icon to upload an image. Be sure no sensible data are present.

@peopleinside @peopleinside said in What is all the stuff at the bottom of the browser & can it be turned off?:

nstructions on previous messages say to replace dev with prod not to add APP_ENV=prod so you just replaced I hope. Be sure to do not create duplicate lines in the .env file.

I put a # before APP_ENV=dev the line and added a new line APP_ENV=prod . I think that makes it a comment. This seemed to work and I was able to create a few users but them my VM froze.

When you run php bin/console c:c as root account this can create issues. The command should be run not as root but as normal SSH user.

I was a normal user, no sudo

The user I am logged in to is part of the www-data group but I see permission in the /var/www/uvdesk/var/cache/* dir are read only for group and other

drwxr-xr-x # www-data www-data 4096 Feb 19 00:22 dev/ drwxr-xr-x # www-data www-data 4096 Mar 3 18:46 prod/

The garbage can is on the home page but it was blocked by the dev black line on the bottom. There's only a hint of the top of the can that is visable but I saw you can shrink that dev line to just an icon by clicking on the x

@admin said in Organization:

@domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
Thank You!!

Its just a report selecting organization contains or a report grouped by organization ...

Can I write reports or am I getting confused with another product.

@DomDis
I hope this article helps you understand what is difference between group and team?
Please check it here for group and check it here for team.

@domdis if you have email issues please open a separate topic, this one is about installation and composer 🙂

@peopleinside Thank you for believing on us. we will definitely make uvdesk bug free & user friendly.

We are continuously working on giving our best to make uvdesk a better help desk.

@DomDis you can follow the uvdesk documentation from here. It will help you to understand the uvdesk functionality.

If you still facing any issue. Please let us know.