@peopleinside Thank you for your input - I imagine I will have to create a mailbox for firstname.lastname@example.org on my mail server and go from there. I can't believe I have to make a workflow to be able to process tickets but I will try to get it working.
I sure wish there was a simple how to get started document that would explain these things. At the very least the fields on the forms should have some soft of explanation as to what they are for
Thanks for your assistance