Solved When installing UVdesk public folder unable to open in browser

[gopiraju.p]

we are trying to install Uvdesk it is structuring at public folders throwing " This site can"t be reached an error. Please solve asap

-------------------------------------------------------------------------This is my .htaccess file code

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^(.)$ ./index.php/$1 [QSA,L]
RewriteCond %{HTTP:Authorization} ^(.)
RewriteRule .* - [e=HTTP_AUTHORIZATION:%1]
</IfModule>

[Komal Sharma]

@gopiraju-p
Actually, you entered the wrong URL in your browser.

Open http://localhost/uvdesk/uvdesk-community-v1.0.18/public in your browser.
Follow our user guide from here to set up an installation wizard
and also here

I Hope, you are able to open the setup wizard.

If you still facing any issue or confusion, please let us know.

[peopleinside]

@gopiraju-p Why you try to load on port 81?
If you remove :81 from URL still not working?
Are you able to load a normal html file of test?

I suggest also to rename the UVdesk folder with a more friendly name without special characters like full stops and middle dash.

[Komal Sharma]

@gopiraju-p
Actually, you entered the wrong URL in your browser.

Open http://localhost/uvdesk/uvdesk-community-v1.0.18/public in your browser.
Follow our user guide from here to set up an installation wizard
and also here

I Hope, you are able to open the setup wizard.

If you still facing any issue or confusion, please let us know.

[gopiraju.p]

Thaks alot for your immediate responding

my query is y it not working on different ports because of I have three bitnami services in my local at one single server

[gopiraju.p]

Hi team still facing same issue please sort it our ASAP

[peopleinside]

@gopiraju-p are you able to load a simple html file?
This question is to be sure the issue can be UVdesk or can be some configuration on your side.

I cannot currently test on localhost but I know UVdesk team do often tests on localhost so I suppose the issue is not UVdesk.

Let's wait UVdesk team to hear if they have any idea.
I usually install applications directly on my server

[peopleinside]

@gopiraju-p Try also to do a research on Google something like "err_connection_reset xampp".

See this: https://stackoverflow.com/questions/34709407/what-may-cause-an-err-connection-reset-error-on-xampp-while-using-session

[gopiraju.p]

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^(.)$ ./index.php/$1 [QSA,L]
RewriteCond %{HTTP:Authorization} ^(.)
RewriteRule .* - [e=HTTP_AUTHORIZATION:%1]
</IfModule>

This is my html code

[peopleinside]

@gopiraju-p this looks to be not an HTML file but is the .htaccess file.
You have not replied to my previous message or simply you don't understood them

[gopiraju.p]

@peopleinside remaining all things are fine y it's not going to public folder

I'm using WAMP Server all are fine
please check once In your local

Thanks in Advance

[vipin]

@gopiraju-p said in When installing UVdesk public folder unable to open in browser:

different ports because of I have three bitnami services in my local at one single server

Can you please tell us, Is this URL able to open the project?
Maybe your localhost:port is not correct or not working?

Please enter the below url, If is it able to open the folder then the issue is in the project.

localhost:port/your_project_name/

[Harish]

I was able to access the project folder via URL. But after navigating to public folder I got struck with below image.

As you mentioned, I tried with HTML file to access from the project folder. It's working fine.

Please assist me in solving the problem?

[peopleinside]

@harish thank you for your message!
I never tested UVdesk in localhost. What is the PHP version used?
Maybe do you have some issue with .htaccess file.

If no replies from developers here I suggest to test the software on the server, if is possible.
Free support about the open source can be limited, if you need more deep help you may reach the UVdesk team.

Developers should reply to this post in the next hours / days but there is no guarantee.
I remember you UVdesk has also a hosted version: https://www.uvdesk.com/en/pricing/

I hope you will be able to solve your issue soon!
Have a nice day and time!