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    Solved Not create the ticket from email

    Technical Help
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    • S
      SCoccia last edited by

      but I can set to debug the conversion email to se where is the problem?

      1 Reply Last reply Reply Quote 0
      • Sanjeev
        Sanjeev developer UVdesk Staff last edited by

        @SCoccia

        Locate path in your project:

        vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php

        Open RefreshMailboxCommand.php and replace its code from here.

        We have recently made some updates for showing error on terminal if any hope it will help you !!

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        • S
          SCoccia last edited by SCoccia

          ok I have replace all but when I run the comand there isn't error, I have clean the cache

          /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it
          
           1. Processing uvdesk mailbox configuration.
          
           2. Opening imap stream...
          
           3. IMAP stream opened.
          
           4. Fetching Email collection since 25 October 2021.
          
           5. Total fetched email -> 4
          
           6. Starting to convert Emails into Tickets ->
          =============================================
          =============================================
          
          
            Converting email 1 out of 4.
          
            Converting email 2 out of 4.
          
            Converting email 3 out of 4.
          
            Converting email 4 out of 4.
          
           Mailbox refreshed successfully !!!
          
          
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          • vipin
            vipin developer UVdesk Staff last edited by vipin

            @SCoccia

            If you replaced the page then it should show the error. Have you placed the ticket in the trash folder? If yes, then also it will not convert email into the ticket.

            For now, send a sample mail on your mailbox email then try it again.

            Hope this will resolve your issue. If not, please let us know

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            • S
              SCoccia last edited by

              I have replaced the file, I hace run the command bin/console c:c, after I have clean all box email and after I have send email from my personal account @gmail to helpdesk@mydomain.com but nothig

               /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it
              
               1. Processing uvdesk mailbox configuration.
              
               2. Opening imap stream...
              
               3. IMAP stream opened.
              
               4. Fetching Email collection since 25 October 2021.
              
               5. Total fetched email -> 1
              
               6. Starting to convert Emails into Tickets ->
              =============================================
              =============================================
              
              
                Converting email 1 out of 1.
              
               Mailbox refreshed successfully !!!
              
              
              B 1 Reply Last reply Reply Quote 0
              • vipin
                vipin developer UVdesk Staff last edited by

                @SCoccia

                As we need some information please email us at support@uvdesk.com.
                Here share your helpdesk URL with admin login credentials.

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                • B
                  Brandon-2021 @SCoccia last edited by

                  @SCoccia Do you have the cronjob running?

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                  • S
                    SCoccia last edited by

                    yes I have a cronjob but I run manualy to check

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                    • S
                      SCoccia last edited by

                      Resolved....
                      I have set under plesk php configuration of domain

                      Immagine 2021-10-26 111113.png

                      thank you

                      1 Reply Last reply Reply Quote 0
                      • Sanjeev
                        Sanjeev developer UVdesk Staff last edited by

                        @SCoccia

                        Write in detail about your solution so that it will be useful for someone who is facing the same issue.

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                        • S
                          SCoccia last edited by

                          ok...
                          If you install uvdesk under Plesk solution, even if you install MailParse in php version (I use php 7.4)

                          https://support.plesk.com/hc/en-us/articles/360005875373-How-to-add-additional-PHP-module-for-PHP-engines-shipped-with-Plesk-on-Linux-

                          You must enable into domain site -> php version
                          at the end you can put additional configuration, I don't know why the installation not activate the module and only the additional configuration enable it...

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