Solved Not create the ticket from email

[peopleinside]

@Sanjeev user are facing issue while fetching emails.

[Sanjeev]

@peopleinside said in Not create the ticket from email:

user are facing issue while fetching emails.

Yes it may be only due to two reason.

1. site_url not correct.
2. Processing of ticket conversion URl is blocking due to any security reason.

[SCoccia]

but I can set to debug the conversion email to se where is the problem?

[Sanjeev]

@SCoccia

Locate path in your project:

vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php

Open RefreshMailboxCommand.php and replace its code from here.

We have recently made some updates for showing error on terminal if any hope it will help you !!

[SCoccia]

ok I have replace all but when I run the comand there isn't error, I have clean the cache

/opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream...

 3. IMAP stream opened.

 4. Fetching Email collection since 25 October 2021.

 5. Total fetched email -> 4

 6. Starting to convert Emails into Tickets ->
=============================================
=============================================


  Converting email 1 out of 4.

  Converting email 2 out of 4.

  Converting email 3 out of 4.

  Converting email 4 out of 4.

 Mailbox refreshed successfully !!!

[vipin]

@SCoccia

If you replaced the page then it should show the error. Have you placed the ticket in the trash folder? If yes, then also it will not convert email into the ticket.

For now, send a sample mail on your mailbox email then try it again.

Hope this will resolve your issue. If not, please let us know

[SCoccia]

I have replaced the file, I hace run the command bin/console c:c, after I have clean all box email and after I have send email from my personal account @gmail to helpdesk@mydomain.com but nothig

 /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream...

 3. IMAP stream opened.

 4. Fetching Email collection since 25 October 2021.

 5. Total fetched email -> 1

 6. Starting to convert Emails into Tickets ->
=============================================
=============================================


  Converting email 1 out of 1.

 Mailbox refreshed successfully !!!

[vipin]

@SCoccia

As we need some information please email us at support@uvdesk.com.
Here share your helpdesk URL with admin login credentials.

[Brandon-2021]

@SCoccia Do you have the cronjob running?

[SCoccia]

yes I have a cronjob but I run manualy to check

[SCoccia]

Resolved....
I have set under plesk php configuration of domain

thank you

[Sanjeev]

@SCoccia

Write in detail about your solution so that it will be useful for someone who is facing the same issue.

[SCoccia]

ok...
If you install uvdesk under Plesk solution, even if you install MailParse in php version (I use php 7.4)

https://support.plesk.com/hc/en-us/articles/360005875373-How-to-add-additional-PHP-module-for-PHP-engines-shipped-with-Plesk-on-Linux-

You must enable into domain site -> php version
at the end you can put additional configuration, I don't know why the installation not activate the module and only the additional configuration enable it...