ok...
If you install uvdesk under Plesk solution, even if you install MailParse in php version (I use php 7.4)
You must enable into domain site -> php version
at the end you can put additional configuration, I don't know why the installation not activate the module and only the additional configuration enable it...
Resolved....
I have set under plesk php configuration of domain
thank you
yes I have a cronjob but I run manualy to check
I have replaced the file, I hace run the command bin/console c:c, after I have clean all box email and after I have send email from my personal account @gmail to helpdesk@mydomain.com but nothig
/opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it
1. Processing uvdesk mailbox configuration.
2. Opening imap stream...
3. IMAP stream opened.
4. Fetching Email collection since 25 October 2021.
5. Total fetched email -> 1
6. Starting to convert Emails into Tickets ->
=============================================
=============================================
Converting email 1 out of 1.
Mailbox refreshed successfully !!!
ok I have replace all but when I run the comand there isn't error, I have clean the cache
/opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it
1. Processing uvdesk mailbox configuration.
2. Opening imap stream...
3. IMAP stream opened.
4. Fetching Email collection since 25 October 2021.
5. Total fetched email -> 4
6. Starting to convert Emails into Tickets ->
=============================================
=============================================
Converting email 1 out of 4.
Converting email 2 out of 4.
Converting email 3 out of 4.
Converting email 4 out of 4.
Mailbox refreshed successfully !!!
but I can set to debug the conversion email to se where is the problem?
if I check "Delete from Inbox" when process delete the email.... is all ok but why not create a ticket?
where a I can set the debug to see where is the problem?
yes the first message after installation are create after nothing
I use https and the domain under uvdesk.yaml is correct whitout http\https
uvdesk:
site_url: 'helpdesk.mydomain.it/public'
upload_manager:
id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
and if I run clear cache is all ok
/opt/plesk/php/7.3/bin/php bin/console c:c
// Clearing the cache for the dev environment with debug true
[OK] Cache for the "dev" environment (debug=true) was successfully cleared.
Hi, after the firs day where is all ok, now when fetch the email the system not create a ticket...
mysite@mail:~/helpdesk.mysite.it$ /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mysite.it
1. Processing uvdesk mailbox configuration.
2. Opening imap stream...
3. IMAP stream opened.
4. Fetching Email collection since 23 October 2021.
5. Total fetched email -> 2
6. Starting to convert Emails into Tickets ->
=============================================
=============================================
Converting email 1 out of 2.
Converting email 2 out of 2.
Mailbox refreshed successfully !!!
but if I enter to ticket there isn't, If I create a ticket from web no problem... why? don't know who to associate it with?