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    SCoccia

    @SCoccia

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    Latest posts made by SCoccia

    • RE: Not create the ticket from email

      ok...
      If you install uvdesk under Plesk solution, even if you install MailParse in php version (I use php 7.4)

      https://support.plesk.com/hc/en-us/articles/360005875373-How-to-add-additional-PHP-module-for-PHP-engines-shipped-with-Plesk-on-Linux-

      You must enable into domain site -> php version
      at the end you can put additional configuration, I don't know why the installation not activate the module and only the additional configuration enable it...

      posted in Technical Help
      S
      SCoccia
    • RE: Not create the ticket from email

      Resolved....
      I have set under plesk php configuration of domain

      Immagine 2021-10-26 111113.png

      thank you

      posted in Technical Help
      S
      SCoccia
    • RE: Not create the ticket from email

      yes I have a cronjob but I run manualy to check

      posted in Technical Help
      S
      SCoccia
    • RE: Not create the ticket from email

      I have replaced the file, I hace run the command bin/console c:c, after I have clean all box email and after I have send email from my personal account @gmail to helpdesk@mydomain.com but nothig

       /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it
      
       1. Processing uvdesk mailbox configuration.
      
       2. Opening imap stream...
      
       3. IMAP stream opened.
      
       4. Fetching Email collection since 25 October 2021.
      
       5. Total fetched email -> 1
      
       6. Starting to convert Emails into Tickets ->
      =============================================
      =============================================
      
      
        Converting email 1 out of 1.
      
       Mailbox refreshed successfully !!!
      
      
      posted in Technical Help
      S
      SCoccia
    • RE: Not create the ticket from email

      ok I have replace all but when I run the comand there isn't error, I have clean the cache

      /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it
      
       1. Processing uvdesk mailbox configuration.
      
       2. Opening imap stream...
      
       3. IMAP stream opened.
      
       4. Fetching Email collection since 25 October 2021.
      
       5. Total fetched email -> 4
      
       6. Starting to convert Emails into Tickets ->
      =============================================
      =============================================
      
      
        Converting email 1 out of 4.
      
        Converting email 2 out of 4.
      
        Converting email 3 out of 4.
      
        Converting email 4 out of 4.
      
       Mailbox refreshed successfully !!!
      
      
      posted in Technical Help
      S
      SCoccia
    • RE: In RefreshMailboxCommand.php line 88:

      hi my siste is https://helpdesk.karatti.it/public

      posted in Technical Help
      S
      SCoccia
    • RE: Not create the ticket from email

      but I can set to debug the conversion email to se where is the problem?

      posted in Technical Help
      S
      SCoccia
    • RE: Not create the ticket from email

      if I check "Delete from Inbox" when process delete the email.... is all ok but why not create a ticket?
      where a I can set the debug to see where is the problem?

      posted in Technical Help
      S
      SCoccia
    • RE: Not create the ticket from email

      yes the first message after installation are create after nothing

      I use https and the domain under uvdesk.yaml is correct whitout http\https

      uvdesk:
          site_url: 'helpdesk.mydomain.it/public'
          upload_manager:
              id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
      
      
      

      and if I run clear cache is all ok

       /opt/plesk/php/7.3/bin/php bin/console c:c
      
       // Clearing the cache for the dev environment with debug true
      
      
       [OK] Cache for the "dev" environment (debug=true) was successfully cleared.
      
      
      posted in Technical Help
      S
      SCoccia
    • Not create the ticket from email

      Hi, after the firs day where is all ok, now when fetch the email the system not create a ticket...

      mysite@mail:~/helpdesk.mysite.it$ /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mysite.it
      
       1. Processing uvdesk mailbox configuration.
      
       2. Opening imap stream...
      
       3. IMAP stream opened.
      
       4. Fetching Email collection since 23 October 2021.
      
       5. Total fetched email -> 2
      
       6. Starting to convert Emails into Tickets ->
      =============================================
      =============================================
      
      
        Converting email 1 out of 2.
      
        Converting email 2 out of 2.
      
       Mailbox refreshed successfully !!!
      
      

      but if I enter to ticket there isn't, If I create a ticket from web no problem... why? don't know who to associate it with?

      posted in Technical Help
      S
      SCoccia