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    Solved Not create the ticket from email

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    • S
      SCoccia last edited by

      yes the first message after installation are create after nothing

      I use https and the domain under uvdesk.yaml is correct whitout http\https

      uvdesk:
          site_url: 'helpdesk.mydomain.it/public'
          upload_manager:
              id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
      
      
      

      and if I run clear cache is all ok

       /opt/plesk/php/7.3/bin/php bin/console c:c
      
       // Clearing the cache for the dev environment with debug true
      
      
       [OK] Cache for the "dev" environment (debug=true) was successfully cleared.
      
      
      1 Reply Last reply Reply Quote 0
      • S
        SCoccia last edited by

        if I check "Delete from Inbox" when process delete the email.... is all ok but why not create a ticket?
        where a I can set the debug to see where is the problem?

        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside EX helping member last edited by

          @Sanjeev user are facing issue while fetching emails.

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸ”“ I am no more active on Uvdesk
          šŸ”“ Forum support is inactive!

          1 Reply Last reply Reply Quote 0
          • Sanjeev
            Sanjeev developer UVdesk Staff last edited by

            @peopleinside said in Not create the ticket from email:

            user are facing issue while fetching emails.

            Yes it may be only due to two reason.

            1. site_url not correct.
            2. Processing of ticket conversion URl is blocking due to any security reason.

            1 Reply Last reply Reply Quote 0
            • S
              SCoccia last edited by

              but I can set to debug the conversion email to se where is the problem?

              1 Reply Last reply Reply Quote 0
              • Sanjeev
                Sanjeev developer UVdesk Staff last edited by

                @SCoccia

                Locate path in your project:

                vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php

                Open RefreshMailboxCommand.php and replace its code from here.

                We have recently made some updates for showing error on terminal if any hope it will help you !!

                1 Reply Last reply Reply Quote 0
                • S
                  SCoccia last edited by SCoccia

                  ok I have replace all but when I run the comand there isn't error, I have clean the cache

                  /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it
                  
                   1. Processing uvdesk mailbox configuration.
                  
                   2. Opening imap stream...
                  
                   3. IMAP stream opened.
                  
                   4. Fetching Email collection since 25 October 2021.
                  
                   5. Total fetched email -> 4
                  
                   6. Starting to convert Emails into Tickets ->
                  =============================================
                  =============================================
                  
                  
                    Converting email 1 out of 4.
                  
                    Converting email 2 out of 4.
                  
                    Converting email 3 out of 4.
                  
                    Converting email 4 out of 4.
                  
                   Mailbox refreshed successfully !!!
                  
                  
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                  • vipin
                    vipin developer UVdesk Staff last edited by vipin

                    @SCoccia

                    If you replaced the page then it should show the error. Have you placed the ticket in the trash folder? If yes, then also it will not convert email into the ticket.

                    For now, send a sample mail on your mailbox email then try it again.

                    Hope this will resolve your issue. If not, please let us know

                    1 Reply Last reply Reply Quote 0
                    • S
                      SCoccia last edited by

                      I have replaced the file, I hace run the command bin/console c:c, after I have clean all box email and after I have send email from my personal account @gmail to helpdesk@mydomain.com but nothig

                       /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it
                      
                       1. Processing uvdesk mailbox configuration.
                      
                       2. Opening imap stream...
                      
                       3. IMAP stream opened.
                      
                       4. Fetching Email collection since 25 October 2021.
                      
                       5. Total fetched email -> 1
                      
                       6. Starting to convert Emails into Tickets ->
                      =============================================
                      =============================================
                      
                      
                        Converting email 1 out of 1.
                      
                       Mailbox refreshed successfully !!!
                      
                      
                      B 1 Reply Last reply Reply Quote 0
                      • vipin
                        vipin developer UVdesk Staff last edited by

                        @SCoccia

                        As we need some information please email us at support@uvdesk.com.
                        Here share your helpdesk URL with admin login credentials.

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                        • B
                          Brandon-2021 @SCoccia last edited by

                          @SCoccia Do you have the cronjob running?

                          1 Reply Last reply Reply Quote 0
                          • S
                            SCoccia last edited by

                            yes I have a cronjob but I run manualy to check

                            1 Reply Last reply Reply Quote 0
                            • S
                              SCoccia last edited by

                              Resolved....
                              I have set under plesk php configuration of domain

                              Immagine 2021-10-26 111113.png

                              thank you

                              1 Reply Last reply Reply Quote 0
                              • Sanjeev
                                Sanjeev developer UVdesk Staff last edited by

                                @SCoccia

                                Write in detail about your solution so that it will be useful for someone who is facing the same issue.

                                1 Reply Last reply Reply Quote 0
                                • S
                                  SCoccia last edited by

                                  ok...
                                  If you install uvdesk under Plesk solution, even if you install MailParse in php version (I use php 7.4)

                                  https://support.plesk.com/hc/en-us/articles/360005875373-How-to-add-additional-PHP-module-for-PHP-engines-shipped-with-Plesk-on-Linux-

                                  You must enable into domain site -> php version
                                  at the end you can put additional configuration, I don't know why the installation not activate the module and only the additional configuration enable it...

                                  1 Reply Last reply Reply Quote 0
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