21 Dec 2023, 23:16

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If you are facing some problems during the install process, wizard, operator login or using UVdesk there is some basic suggestion you can follow.

  • Check that you are using a supported version of PHP, more info can be found here: https://www.php.net/supported-versions.php also remember to indicate, in your forum support request (if you will open one or have already started) the PHP version with one you are facing the issue. You should try to use a supported PHP version also to be sure the issue is not caused by an old version.

  • Check if you are using the latest version of UVdesk: https://github.com/uvdesk/community-skeleton/releases (note: this page is just to check version, is not valid for the download as UVdesk has different component not all included in the download on that page)

  • Check your server error log. Checks also errors on Google, this may help you.

  • Check the browser developer console to see if you get some error or useful info

  • Sometime PHP or Apache memory can be exhausted, try to restart Apache, PHP or better also the whole server if is possible.

  • If you have an open support request or you will open one, can be useful know how you installed UVdesk. Suggested method, most common are using SSH composer or by FTP. You can find more info in the forum knowledge base or maybe directly here (how to upgrade UVdesk)