Topics created by Rosa A Hancock

@Makss

yes, or you can add it from the web interface !

Sure, Glad to know now working for you !!

Stay tuned with us for updates and upcoming release.
https://github.com/uvdesk/community-skeleton

@Rosa-A-Hancock

By default session expire time is around 10 min means if you are inactive on site from last 10 min it will automatically logout after 10 minute of inactivity.

If you wish to change it follow below solution.

Locate path in your project config->packages->framework.yaml

You will basically store the sessions in the /var/sessions/ directory and that's it, the lifetime option will work again. You can do this quickly modifying your framework.yaml file in the session block like this:

session:
      handler_id: session.handler.native_file
      save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%'
      # 2 Days lifetime (172800 seconds)
      cookie_lifetime: 172800
      cookie_secure: 'auto'
      cookie_samesite: 'lax'

Most probably it should will work for you.

And after saving framework.yaml file you should clear your project cache by below command:

php bin/console c:c

@Rosa-A-Hancock

For this you need to make below changes as suggested below in screenshot.

locate path in your project and update code as done with red mark in screenshot:

vendor/uvdesk/support-center-bundle/Controller/Ticket.php

Open Ticket.php and reach to ticketadd() function make changes as done in below screenshot.

01136950-5a12-4aa9-aa9b-1d3cf99a8416-image.png

It will also updated in our project in next release.

Thanks,

@alisamifarooq

Stay tuned with github repository for latest updates and releases.
https://github.com/uvdesk/community-skeleton

Hi, thanks for this topic.
I moved in the Knowledge Base section as can be useful for other.

I hope in the future the UI will allow this or attachments can have the original uploaded name.

@Sanjeev
Thanks for your help.