If a customer create a ticket via web or sending mail , ticket creates but attachment name is different .
if customer send xml file in attachment it also changes the type to txt !
i've tried with , jpeg,png,zip, and rar file , it only change file name.
Locate path in your project:
Make changes as done in screenshot below:
Also if you don't want to see uploaded image in uppercase then:
You need to remove data-toggle="tooltip" from below line.
Hi, thanks for this topic.
I moved in the Knowledge Base section as can be useful for other.
I hope in the future the UI will allow this or attachments can have the original uploaded name.