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    Rename attachment

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    • R
      Rosa A Hancock last edited by

      If a customer create a ticket via web or sending mail , ticket creates but attachment name is different .
      if customer send xml file in attachment it also changes the type to txt !
      i've tried with , jpeg,png,zip, and rar file , it only change file name.

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      • Sanjeev
        Sanjeev developer UVdesk Staff last edited by

        @Rosa-A-Hancock
        Locate path in your project:

        vendor->uvdesk->core-framework->FileSystem->UploadManagers->Localhost.php

        Make changes as done in screenshot below:

        ddd0a6d1-38d2-4d6f-b315-40dcec9575d5-image.png

        Also if you don't want to see uploaded image in uppercase then:
        You need to remove data-toggle="tooltip" from below line.

        https://github.com/uvdesk/core-framework/blob/master/Resources/views/ticket.html.twig#L769

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        • peopleinside
          peopleinside EX helping member last edited by

          Hi, thanks for this topic.
          I moved in the Knowledge Base section as can be useful for other.

          I hope in the future the UI will allow this or attachments can have the original uploaded name.

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸ”“ I am no more active on Uvdesk
          šŸ”“ Forum support is inactive!

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