UVdesk

    • Register
    • Login
    • Search
    • Recent

    Rename attachment

    Knowledge Base
    3
    3
    245
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • R
      Rosa A Hancock last edited by

      If a customer create a ticket via web or sending mail , ticket creates but attachment name is different .
      if customer send xml file in attachment it also changes the type to txt !
      i've tried with , jpeg,png,zip, and rar file , it only change file name.

      1 Reply Last reply Reply Quote 0
      • Sanjeev
        Sanjeev developer UVdesk Staff mod last edited by

        @Rosa-A-Hancock
        Locate path in your project:

        vendor->uvdesk->core-framework->FileSystem->UploadManagers->Localhost.php

        Make changes as done in screenshot below:

        ddd0a6d1-38d2-4d6f-b315-40dcec9575d5-image.png

        Also if you don't want to see uploaded image in uppercase then:
        You need to remove data-toggle="tooltip" from below line.

        https://github.com/uvdesk/core-framework/blob/master/Resources/views/ticket.html.twig#L769

        1 Reply Last reply Reply Quote 1
        • peopleinside
          peopleinside mod admin community specialist last edited by

          Hi, thanks for this topic.
          I moved in the Knowledge Base section as can be useful for other.

          I hope in the future the UI will allow this or attachments can have the original uploaded name.

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          1 Reply Last reply Reply Quote 0
          • First post
            Last post