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    Solved Installation process not completed

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    • G
      gamekolla last edited by

      I am using nginx ubuntu 22.04 for install UVDesk application. But After running installation. Installation is struck in super user part.
      d9ecb639-2e37-43f3-9e7e-dd7aba7ba641-image.png

      Below I mention doctrine.yaml configuration
      f093e7d1-7240-491e-a03e-ef4c932cfc36-image.png

      How I can solve this issue

      1 Reply Last reply Reply Quote 0
      • Komal Sharma
        Komal Sharma UVdesk Staff mod @gamekolla last edited by

        @gamekolla

        After Installed it is showing this error message

        Let us know, you are able to login your helpdesk with your login credentials after installed. If yes then you don't need to run these commands.

        Kind Respects
        Uvdesk Team

        1 Reply Last reply Reply Quote 0
        • Komal Sharma
          Komal Sharma UVdesk Staff mod last edited by Komal Sharma

          @gamekolla

          I am using nginx ubuntu 22.04 for install UVDesk application. But After running installation. Installation is struck in super user part

          Once you check the below these cases and make changes accordingly:

          1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:
          <Directory /home/users/var/www/htdocs>
          Options Indexes FollowSymLinks
          AllowOverride All
          Require all granted
          
          1. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.

          locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

          1. Allow read-write permission for the below file & folder:
          • For .env file – chmod 777 -R path of .env file of UVdesk project

          • For Var folder -chmod 777 -R path of var folder of UVdesk project

          • For Config folder – chmod 777 -R path of config folder of UVdesk

          • For Public folder – chmod 777 -R path of the public folder of UVdesk

          • For Migration folder – chmod 777 -R path of the migration folder of UVdesk

          1. It happens mainly because of less execution time in the php.ini file. By default, max_execution_time is 30 sec you need to increase it and restart your server.

          Check here how to increase the max-execution time and restart your server.

          And clear your project cache by:

          $ php bin/console c:c
          

          Now try to install your project.

          => Also, run the below commands in your project root directory:

          $ php bin/console doctrine:migrations:diff
          
          $ php bin/console doctrine:migrations:migrate
          

          And clear the cache of the project:

          $ php bin/console c:c
          

          => Once you try with the manual installation of uvdesk from here.

          If the issue is still in the manual installation setup, let us know.

          Kind Respects,
          UVdesk Team

          G 1 Reply Last reply Reply Quote 0
          • G
            gamekolla @Komal Sharma last edited by

            @Komal-Sharma After Installed it is showing this error message
            bccc49c4-8918-4b35-bd5e-871b7326b903-image.png

            When I running php bin/console doctrine:migrations:diff
            $ php bin/console doctrine:migrations:migrate
            Show error message with below screen shot
            f50f24fd-ad6f-4925-9f3c-aad04c5a0568-image.png

            Komal Sharma 1 Reply Last reply Reply Quote 0
            • Komal Sharma
              Komal Sharma UVdesk Staff mod @gamekolla last edited by

              @gamekolla

              After Installed it is showing this error message

              Let us know, you are able to login your helpdesk with your login credentials after installed. If yes then you don't need to run these commands.

              Kind Respects
              Uvdesk Team

              1 Reply Last reply Reply Quote 0
              • Topic has been marked as solved  peopleinside peopleinside 
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