Solved Installation Error

[ty_kel]

Hi all,

Trying to install UVDesk on Ubuntu 20.04 hosted on GCP. Followed instructions from this guide. When I get to the install portion of setup, I get the following exemption:

Class 'UVDeskCoreFrameworkBundle:SupportRole' does not exist

Logs:

14:16:53.079 critical	Uncaught PHP Exception Doctrine\Persistence\Mapping\MappingException: "Class 'UVDeskCoreFrameworkBundle:SupportRole' does not exist" at /var/www/uvdesk/helpdesk-project/vendor/doctrine/persistence/src/Persistence/Mapping/MappingException.php line 90
request Hide context Hide trace
{▼
  /var/www/uvdesk/helpdesk-project/vendor/doctrine/persistence/src/Persistence/Mapping/MappingException.php:90 {▶}
  /var/www/uvdesk/helpdesk-project/vendor/doctrine/persistence/src/Persistence/Mapping/AbstractClassMetadataFactory.php:191 {▶}
  /var/www/uvdesk/helpdesk-project/vendor/doctrine/orm/lib/Doctrine/ORM/EntityManager.php:318 {▶}
  /var/www/uvdesk/helpdesk-project/vendor/doctrine/doctrine-bundle/Repository/ContainerRepositoryFactory.php:40 {▶}
  /var/www/uvdesk/helpdesk-project/vendor/doctrine/orm/lib/Doctrine/ORM/EntityManager.php:821 {▶}
  /var/www/uvdesk/helpdesk-project/var/cache/dev/ContainerX5MVCD5/EntityManager_9a5be93.php:227 {▶}
  /var/www/uvdesk/helpdesk-project/src/Controller/ConfigureHelpdesk.php:291 {▶}
  /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/HttpKernel.php:152 {▶}
  /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/HttpKernel.php:74 {▶}
  /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php:202 {▶}
  /var/www/uvdesk/helpdesk-project/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php:35 {▶}
  /var/www/uvdesk/helpdesk-project/vendor/autoload_runtime.php:35 {▶}
  /var/www/uvdesk/helpdesk-project/public/index.php:5 {▶}
}
[▼
  "exception" => Doctrine\Persistence\Mapping\MappingException {#657 ▶}
]

Any help is appreciated.

Best,

[Komal Sharma]

@ty_kel

The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with uvdesk.

You can fix this issue by changing the version in composer.json in uvdesk:

"doctrine/doctrine-fixtures-bundle": "^3.4",
 **TO**
"doctrine/doctrine-fixtures-bundle": "3.4.1",

After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.

I Hope, This will resolve your issue.

If you have still faced the error let us know.

[peopleinside]

@ty_kel Hi, welcome in the UVdesk forum!

What method are you using for installing UVdesk?
SSH?
Docker?
Composer?
FTP?

Please see: https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

[ty_kel]

@peopleinside Using composer. The link did not go through in the first post, but this is the guide I followed. https://geekrewind.com/how-to-install-uvdesk-on-ubuntu/

[peopleinside]

@ty_kel said in Installation Error:

The link did not go through in the first post, but this is the guide I followed. https://geekrewind.com/how-to-install-uvdesk-on-ubuntu/

This is not a UVdesk official guide.
You can look at the link I gived or also here: https://www.uvdesk.com/en/blog/installation-open-source-helpdesk-uvdesk/

[ty_kel]

@peopleinside It looks like I have found the solution; however, when I try to do this, I get the following error. Any thoughts?

In JsonFile.php line 181:
                                                                                
  file_put_contents(./composer.lock): failed to open stream: Permission denied

[peopleinside]

@ty_kel sorry, I have no idea. I'm not a developer just a passionate user that try to help on the forum for a UVdesk staff reply you need maybe wait more time.

[ty_kel]

@peopleinside No worries! I appreciate your help and passion for UVdesk. I will await a dev.

[peopleinside]

@ty_kel I think you get errors because you are not maybe installing from FTP or SSH

[Komal Sharma]

@ty_kel

The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with uvdesk.

You can fix this issue by changing the version in composer.json in uvdesk:

"doctrine/doctrine-fixtures-bundle": "^3.4",
 **TO**
"doctrine/doctrine-fixtures-bundle": "3.4.1",

After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.

I Hope, This will resolve your issue.

If you have still faced the error let us know.

[ty_kel]

@komal-sharma Thank you for the reply! I was able to locate the composer.json file and update to version 3.4.1, however, when I run the composer update command in the project root directory, I get the following error:

file_put_contents(./composer.lock): failed to open stream: Permission denied

Please advise.

Best,

[ty_kel]

@ty_kel I was able to resolve the issue by changing permissions. You can close this ticket!