Hi all,
Trying to install UVDesk on Ubuntu 20.04 hosted on GCP. Followed instructions from this guide. When I get to the install portion of setup, I get the following exemption:
Class 'UVDeskCoreFrameworkBundle:SupportRole' does not exist
Logs:
14:16:53.079 critical Uncaught PHP Exception Doctrine\Persistence\Mapping\MappingException: "Class 'UVDeskCoreFrameworkBundle:SupportRole' does not exist" at /var/www/uvdesk/helpdesk-project/vendor/doctrine/persistence/src/Persistence/Mapping/MappingException.php line 90
request Hide context Hide trace
{â–¼
/var/www/uvdesk/helpdesk-project/vendor/doctrine/persistence/src/Persistence/Mapping/MappingException.php:90 {â–¶}
/var/www/uvdesk/helpdesk-project/vendor/doctrine/persistence/src/Persistence/Mapping/AbstractClassMetadataFactory.php:191 {â–¶}
/var/www/uvdesk/helpdesk-project/vendor/doctrine/orm/lib/Doctrine/ORM/EntityManager.php:318 {â–¶}
/var/www/uvdesk/helpdesk-project/vendor/doctrine/doctrine-bundle/Repository/ContainerRepositoryFactory.php:40 {â–¶}
/var/www/uvdesk/helpdesk-project/vendor/doctrine/orm/lib/Doctrine/ORM/EntityManager.php:821 {â–¶}
/var/www/uvdesk/helpdesk-project/var/cache/dev/ContainerX5MVCD5/EntityManager_9a5be93.php:227 {â–¶}
/var/www/uvdesk/helpdesk-project/src/Controller/ConfigureHelpdesk.php:291 {â–¶}
/var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/HttpKernel.php:152 {â–¶}
/var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/HttpKernel.php:74 {â–¶}
/var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php:202 {â–¶}
/var/www/uvdesk/helpdesk-project/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php:35 {â–¶}
/var/www/uvdesk/helpdesk-project/vendor/autoload_runtime.php:35 {â–¶}
/var/www/uvdesk/helpdesk-project/public/index.php:5 {â–¶}
}
[â–¼
"exception" => Doctrine\Persistence\Mapping\MappingException {#657 â–¶}
]
Any help is appreciated.
Best,
The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with uvdesk.
You can fix this issue by changing the version in composer.json in uvdesk:
"doctrine/doctrine-fixtures-bundle": "^3.4",
**TO**
"doctrine/doctrine-fixtures-bundle": "3.4.1",
After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.
I Hope, This will resolve your issue.
If you have still faced the error let us know.
@ty_kel Hi, welcome in the UVdesk forum!
What method are you using for installing UVdesk?
SSH?
Docker?
Composer?
FTP?
Please see: https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time
@peopleinside Using composer. The link did not go through in the first post, but this is the guide I followed. https://geekrewind.com/how-to-install-uvdesk-on-ubuntu/
@ty_kel said in Installation Error:
The link did not go through in the first post, but this is the guide I followed. https://geekrewind.com/how-to-install-uvdesk-on-ubuntu/
This is not a UVdesk official guide.
You can look at the link I gived or also here: https://www.uvdesk.com/en/blog/installation-open-source-helpdesk-uvdesk/
@peopleinside It looks like I have found the solution; however, when I try to do this, I get the following error. Any thoughts?
In JsonFile.php line 181:
file_put_contents(./composer.lock): failed to open stream: Permission denied
@ty_kel sorry, I have no idea. I'm not a developer just a passionate user that try to help on the forum 
for a UVdesk staff reply you need maybe wait more time.
@peopleinside No worries! I appreciate your help and passion for UVdesk. I will await a dev.
@ty_kel I think you get errors because you are not maybe installing from FTP or SSH
The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with uvdesk.
You can fix this issue by changing the version in composer.json in uvdesk:
"doctrine/doctrine-fixtures-bundle": "^3.4",
**TO**
"doctrine/doctrine-fixtures-bundle": "3.4.1",
After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.
I Hope, This will resolve your issue.
If you have still faced the error let us know.
@komal-sharma Thank you for the reply! I was able to locate the composer.json file and update to version 3.4.1, however, when I run the composer update command in the project root directory, I get the following error:
file_put_contents(./composer.lock): failed to open stream: Permission denied
Please advise.
Best,
@ty_kel I was able to resolve the issue by changing permissions. You can close this ticket!
peopleinside 30 Aug 2022, 18:40 peopleinside 30 Aug 2022, 18:40