Hi,
How do I create a workflow for inactive tickets?
Condition: Changed the status of all open tickets without activity and older than 15 days.
I don't see any condition that counts the ageing of the tickets
Thanks.
@blckhwk said in Ticket in-activity workflow:
ondition that counts the ageing of the tickets
We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.
So unfortunately it will not work for now.
@blckhwk unfortunately I think UVdesk open-source never support this.
We can wait here for a developer reply confirmation.
@peopleinside Thank you for your reply. I hope there is a way to add additional condition to UVdesk open-source version.
@blckhwk I don't know if this will be planned or the open source still be not supporting this.
@blckhwk said in Ticket in-activity workflow:
ondition that counts the ageing of the tickets
We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.
So unfortunately it will not work for now.